Cozumel Villas

Attentive service and always willing to help, call a taxi, take the bags .. Big room and bathroom, good shower with good water temperature .. also good bed but in the room we chose it was a double (it could be a queen at least).. They provide towels for the hotel's pool and beach, and you can also take them on walks, just register at reception. The beach at the hotel is beautiful, nice for snorkeling in the crystal clear water, lots of fish.. bar near the pool makes hamburgers, tacos and other things if you feel hungry in the afternoon.. sunset from the pool and beach is beautiful!! You don't need to make a reservation at the restaurants, but they do have a waiting list on the day. Seafood Restaurant was open for lunch only. The food in the restaurants was ok.. they don't provide transfer to the ferry.. taxi from the ferry costs about 100 pesos in 2022.

It was raining very hard when we checked in. I asked for an umbrella, never got one. Asked where restroom was (right across hall from preferred check in desk) As I walked out the door to cross to the bathroom I slipped and fell flat on my back in several inches of water. I was being very careful and had even put on shoes that didn't normally slip in the water. I went on into the bathroom and when I came out I took my shoes off to be more cautious on the slick tile and fell AGAIN. At this point I was very shaken up and shaking and soaking wet. I got back to the check in desk and told the check in person that I had fallen and was cold and wet and needed a towel. He just casually laughed it off and proceeded to try to get us to go to a presentation the next day and to get us to book massages and romatic dinners. The staff was not concerned at all that I had fallen and that I was soaking wet. They had already taken my luggage so I couldn't even change clothes and they never did get me a towel or even offer me one. Then I had to sit in the lounge, still in wet clothes for 90 more minutes waiting to get in our room. When we finally got to the room I was going to take a hot bath to take off the chill and discovered that there is NO hot water. It's Lukewarm and barely trickled out of the faucet so we never got to use that amazing tub that was in the room. it's useless with no water pressure and no hot water. It was also very hard to get housekeeping amenities. we requested toilet paper 3 times before we got any. Never got any face wash clothes, even after requesting on the app and in person several times. The food was good in most places and the bar staff and restaurant staff was awesome. The view was amazing but the beach was too rocky to really get in and swim so we pretty much stayed at the pool. Housekeeping was hit or miss. Some days the room got cleaned and other days it didn't. We had an ok time but was expecting a lot more, especially since we paid for the ”preferred” club. Most buildings need updating but the views were fabulous but Not sure if we will ever come back.

This hotel was in a great location. We stayed in the non-updated part but only because we wanted a larger room. The hotel offered to upgrade us but we wanted the room with a tub. We loved our stay there and would definitely go again!

PROS: This is the best beach and ocean location and the main reason we chose this resort. Employees work hard - some are very friendly and helpful, others keep more to themselves but are happy to help if asked. The ocean water is divine - crystal clear and abundant with life and an ecosystem that you can explore for hours! The hotel grounds are well kept, the pools are lovely, there is fresh cold drinking water available at many sites on the resort. The lobby is comfortable. CONS: Food - there is so much waste because of taste and quality especially in the only a la carte restaurant. They try too hard to impress with appearance, while the flavor and quality is awful. We tried so hard to like it. They Serve a spaghetti with a liquid tomato juice they call a sauce, and serve it to hotel guests! Stick to what you know - Mexican food made well, made with local ingredients using traditional recipes! Why try to serve a pasta carbonara when they clearly don't have a clue what that even is - and every dish that uses cream - and there are many, has this artificial sickening flavor about it, what a shame! If they could just tweak and understand that guests deserve to eat decent food, everything else would be great. ROOMS: dated but clean. They have many rooms with very old and dirty fold-up couches. Replace the couches that belong in the garbage, not in guest's rooms, it isn't a big deal, but will show respect to your guests. AIR CONDITIONING: very controlled and never gets cold. Hotel can lower the temperature by at least two degrees and provide much comfort. BUFFET: Repetitive and low-quality food. If you make it repetitive, at least stick with quality and local specialties so that the guests can enjoy some authentic Mexicans cuisine. BIRDS: This is a problem. Allowing vultures to enter your buffet restaurants to eat and defecate where they want is not acceptable! At night, so many mosquitos - we could not eat there. Find a way to enclose the buffet resto. add air conditioning, eliminate the BIRDS and MOSQUITOS and your guests will be in heaven. END note: this hotel capitalizes on their location which is ideal, but they could so easily tweak a few details and improve guest experience by 100%.

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At the time of making the reservation we had the information that we would stay in a room with a king size bed, however, at the time of arrival the room they gave us was one with two beds, when we made a comment to the receptionist, she told us that the reservation information was only a request and that he could not change our room because one like the one required was not available and that the rooms with those characteristics at the moment would have an extra cost. The waiters are very friendly, as well as the bartender and the facilities are very nice, the entrance to the sea is a surprise and the pools with sea water that the hotel has are exquisite.

I love green and nature and my husband loves the beach. This resort is the perfect balance so we both could have what we wanted. The paths from the room to the beach were beautiful with greenery all around. The beach itself was amazing. The food at the buffet was alright and when we did the reserved dinners at the restaurants the food was amazing. When we went to the seafood restaurant the chef prepared the ”Four Fish” dish and it was the best Mahi Mahi I have ever had. We will definitely be going back to this resort.