Bergen Villas

The location right next to the harbour in Bryggen is great. However I was disappointed with the service. On one day, our room didn't get serviced. No reason why. We had to go to reception to get coffees, soap etc. For a large chain, fairly expensive hotel, I would expect servicing of rooms to happen daily. I didn't find reception staff to be particularly friendly either. The hotel is large, corporate and a bit soulless. I prefer the smaller chain hotels that have a family feel to them. I probably wouldn't book here again.

The hotel was located right in the center of Bergen. Although there was reception staff we had to pick up the hotel key in a box another time (went well but was a bit strange I think). In the hallway itself there was a slightly strange smell. But the room itself was perfectly fine. There is a lot to do in the center of Bergen if you want it. Lots of dining areas / bars etc. We did not get breakfast there due to. we woke up today (May 17), which in Norway is considered a Sunday. Then they did not have breakfast there. So we had to take another place. What was minus it was that they did NOT have luggage storage there. So there the hotel has something they need to fix right away.

Very central hotel with amazing friendly staff. Breakfast was excellent along with the dinner we had there one night. 15% off restaurant meals for guests was a nice touch. Beds were comfy but as in previous reviews the room could do with more lights as the only lights in the bed section of the room were 2 bedside lights. We would return in a heartbeat though.

I recently enjoyed a 3-night stay at Hotel No.13 in Bergen. While my room lacked windows, it was comfortable and cleaned daily, making it a pleasant place to return to after a day of travel. The absence of a window didn't bother me much, as I spent most of my time exploring the city. The check-in and check-out staff were notably friendly and helpful, which added to the overall positive experience. The daily breakfast included in my rate was basic. What truly stands out is the hotel's convenient location which is near Byparken Station and walkable distance to the UNESCO World Heritage Site Bryggen one of the most popular tourist attractions in Norway. It is a historic wharf with colorful wooden houses dating back to the 14th century.

I chose Scandic because I have had good experiences in the past. However, this stay has been quite horrible. After a long journey to the North Cape and back again, it was important for me to get a good night's sleep before the journey home to Denmark. Already when I/we checked in, many young people arrived with full plastic bags with clinking bottles and large speakers in tow. I wondered, but thought maybe they should go ahead and have a party. I was completely wrong there. The party was held at the Scandic hotel from early evening to early morning. There was running in the corridors, shouting and screaming, banging on pipes, doors slamming continuously, and there was partying and noise that only really drunk people can make. I and others contacted reception who unfortunately could not deal with them. I also think that one or two receptionists cannot handle 20 maybe 25 very drunk young people. In the morning told the young female receptionist that when they complained about a room, the party just moved to a new room. She was very kind and apologized many times. Friendly and sweet service. Immediately, I think that the police should have been called if the party didn't stop. Me and my 2 fellow travelers were refunded DKK 400 for our rooms... But honestly, I think it would have been appropriate to give us the full amount back. Never before have I had such an experience in a hotel.

This is the first time I write a review while still being a guest at the hotel, lets start with the good things. The hotel has an excellent location, nice and newly renovated rooms and friendly staff. Breakfast was fine and had good variety as well. However, the upsetting part is that the bad things exceed the good ones. The hotel has a very loud bar/club on the ground floor and plays loud music even on weekdays until late at night, the loud music can be heard in the room. The bed isn’t comfortable, the one I had was used a lot probably and had an inside curve in the middle. The room service menu says that it’s available until 11 pm. However, if you try calling them after 10 pm nobody answers as the kitchen closes at 10 pm but its not written anywhere. They also charge for getting you tap water!! The reception desk, although they say its a 24hours desk, they wouldn’t pick up the phone if you call them after 10 pm. Once I asked for a fork at 10:15 pm the receptionist had to check if room service team would accept as the kitchen had already closed. And had to call the reception twice to get hold of them. The parking garage is operated by a third party, its very small and has probably spaces for 20-25 cars. So most probably it always full, in my case, the hotel staff asked me to go park my car in another public parking garage and walk back to the hotel. The housekeeping team doesn’t clean the room properly, I had hair in the bathroom and the shower drainage is blocked. I stayed at this hotel for 5 nights, this night is my last and I keep getting disappointed every night. I think the hotel has to offer better services and quality. You even have to greet the receptionist as they would answer by hello rather than “good evening” or “how can we help?” But that’s not important anyways. For the price I paid, I expected much better services from this hotel. I would definitely come back to Bergen, but never to this hotel, and wouldn’t recommend it to anyone. Its not a 5 star hotel according to the global standards. I wouldn’t even give it 3 stars.

The hotel is well located, not far from the beautiful historic Bryggen district and the sea station. The reception is welcome and attention. The room is well arranged, it is beautiful. The room is clean, well clean. A good breakfast is served every morning.

We arrived late evening and had to wait in the lobby for a good 40 minutes because the key system did not work. I felt bad for the receptionist that became so stressed he was swearing and saying sorry to us multiple times. He offered my man a bottle of water as it was included in the membership but we would have appreciated Mabe a glass of water for me as vell. After getting another employe to help out they got us to the room. Both very helpful and stressed. These things can happen we understand. The room had a view over the harbor and was clearly at the old part of the hotel not like the pictures of the hotel. Very high ceilings, but very dark. Not a lot of lighting in the room. The glasses in the room was dirty with lipstick stains so we had to take another trip down to the front desk. The bed was inviting even tho it was two single beds and not a double witch we expectedly have booked. Plus for robes and slippers. The bathroom was also old and it was very hard to find a livable temperature in the shower. Eigther super warm or freezing. Wee needed to sleep with the window open because of the room was quite warm and not well conditioned. The breakfast was ok, not really what I expected for a clarion hotel but I found options to my likings. The breakfast staff was nice. The best thing about the hotel was the location but all in all we will be choosing one of the other hotels in the city center the next time.

The very sweet lady (Ms. Marha?) on the reception upgraded our room as well as gave awesome recommendations for nearby bars and clubs! The hotel itself was clean, and the breakfast spread was out of this world!