Dallas Villas

Booked a king room. When we arrived they said they were overbooked on king rooms and put us in a queen. I called down and let the front office know that I paid more to guarantee a king and they found us one and the room felt newer and nicer. Overall great experience.

This hotel was really cute, had such a great vibe. The front desk guy Jacob was so friendly and really made me feel welcomed, he had a big smile on his face explained parking and how the key works, even told me if I wanted to hold my luggage there with him in the morning that they would be happy to do it so the kids could swim, he also explained to me that the kitchen was open until 10:00 p.m. and we could either order downstairs or even on the rooftop. The rooftop was chill, nice music very laid back, we ended up ordering our food downstairs the bartender was great answered all my questions and very patient. The food was okay I ordered a burger just didn't have very much flavor to it needed a little more seasoning on the burger itself, salad was good and sweet potatos fries were decent. The room itself was super cute lots of space for the kids, love that they had a noise machine because I forgot to bring my fan. The pull out sofa was clean, The only thing I can really complain about was the sink it just did not drain well but overall was a wonderful stay I would definitely recommend.

Beds need improving they are hard. The construction around the hotel was a pain to navigate and I Hate that you have to pay $20 a day to park.. but overall a good experience nice hotel and nice staff.

This is review is not an issue of a dirty room or an amenity being down, this is about my kid being stuck in an elevator. She called the front desk who said they would send over maintenance which never happened so after 45 minutes she pressed the emergency button that prompted the fire department to come pry the doors open and pull her through the roof between 2 floors. My original call to Hilton was to kindly ask for one night’s reimbursement but after 4 weeks of no one returning my call, the manager’s voice mail being full and the complete disregard for my valid concern I am appalled by the lack of care and concern. I understand that elevators can go down and the hotel can only call for repair, things happen but when this happens they should have constant communication with the person trapped with reassurance they are right there working on it and make sure they know they are on top of it. They didn’t send maintenance or communicate with her while she was in the elevator and she had to call for emergency help. Several fire trucks arrived and had to force the doors open between floors. This establishment is so poorly run they can not even have the decency to answer the phone and apologize. I expect a call from the General Manager of the Hampton Inn Dallas at a minimum.

Pretty sad to write this review. This room was filthy. Feet turned black. Curtains falling down. Toilet broken. I stay in hotels 15 nights per month and have a high tolerance for dirt, but this room was pathetic. Manager Louis said he would see curtains were repaired. Never repaired. He said they were short staffed. My thought is close off the rooms you can’t manage then. Had to request twice toilet be repaired. Returned that evening to find a note on toilet that said not repairable. Learned parts not available for toilet due to a art vender not being available according to front desk (run over to Home Depot!) Was offered another room but that was not an option for us due to small children and late. They didn’t bother to pick up phone and give us an earlier notice. We would have just gone home. Discussed with Louis, several days later) as no manager with any authority works weekends and he told me I shouldn’t have called the diamond desk to complain as he couldn’t do anything now but give some points. That was false, he refunded one of two nights. I’m preparing my letter to parent company, Texas Western, as they probably don’t see these reviews. This hotel has no business being part of the Hilton brand.

Location is on sketchy side, got here and they said I didn’t have a reservation and upon further investigation they found that someone else had checked me in at 5:00am but they went up to room and it was clean & ready so maybe an error on someone’s part. Floors are dirty with crumbs and such not sure if they need a new vacuum or just need to vacuum. Bedding & bathroom are clean. Our whole 2nd floor when we step off elevator smells of **** so bad even my kids complained of the “bad” smell. We will check out the breakfast in the mornings overall the appearance of the place seems Mostly clean.

Two families traveling together (2 adults, 4 kids-ages 9, 10, 11 & 13) for a staycation during the week. The beach rental flooded, so we headed to north Texas instead. Art in the hotel was amazing. Snuck in a history lesson during summer vacation. Food in restaurants was above average with above average prices as well. Restrooms were extremely clean. Rooms were only serviced for 2+ days stay. Only serviced one time between Tues-Fri. You pay the price for convenience but you could check in and never leave the hotel. Water park was open 10-7. Spa was not open yet, a little disappointing. Customer service was top notch.

Great hotel, location, accommodations and food. Luis, the maintenance man fixing a table one morning in the lobby was exceptionally kind, helpful and went out of his way to make certain I was having a great stay. I would strongly recommend staying at the hotel crescent.

Great location right off the highway and by college campus/Bush library. We enjoyed the room and design as well as the bar/commons area (unfortunately did not bring swim suits for the indoor pool for the cold rainy day, would have been nice). Was a little weird to not have ice available on the floors and finally figured out we had to just grap qt bags out of the freezer in the lobby (no one mentioned that) but for all the fun aesthetics and location there wasnt much we could complain about (as long as you look around and find the best price as online it was coming up wildly different). Overall would definitely stay again and recommend.