We chose the Pacific Marina apartments for its location and the apartments looked spacious. They did not disappoint on both accounts. Our apartment was a little dated (stains on the carpet, cushions were grubby) but it was huge. The trains are loud, which I wish I had read the reviews beforehand. The view (from the first floor) was of a wall and a neighbouring yard full of rubbish but it still had a sense of being near the ocean. Being on the corner there was a lot of traffic noise and the music all afternoon and evening from the Italian restaurant downstairs was grating. We decided to check out after 1 night - we were looking for somewhere relaxing by the beach - our fault we had not read enough about the apartments. This place would have been excellent for a business trip. When I went to hand in the keys, I said it just wasn't what we were after but stated the positives. The only response I got was ”well what did you want”, which sounded a little aggressive to me. I was not after a refund (knew that we'd have to pay), wasn't after an apology (was not their fault this was not what we wanted) but was wanting a bit of customer service, perhaps ”sorry this didn't work out for you”. Just something. I had stated I would come back to stay for business, but now I won't. Lost me with no smile, limited responses, lack of customer service, lack of politeness. I felt like I was the one having to appease a customer. Disappointing. The place we stayed at instead had amazing customer service, and that made all the difference.
Very Good
103 Reviews