It has only just been brought to my attention that my review was not uploaded. I do not complain about my stays, there are always positive things to say about every review I write.... accept this one. Before a negative post I tried to contact the property, no answer, am actually taking my business to the complaints team. No contact information provided worked for them, x2 telephone numbers and and email address, all wouldn’t allow. We had nowhere to turn since they’d turnt off the emergency contact number. We checked in and had to continue about our work, returned and upon inspection was the WORST state we have EVER experienced. Luckily messages can’t carry smells! We have very very low standards but since having to provide extra details to prove our key worker status we are NOT happy. It was literally so awful I slept in my vehicle! There are bugs behind the fridge, hairs in the double bed... that bed hadn’t been changed, the tv is dusty (gone to pull it out from the wall and covered in dust), there is a bag of rubbish in the wardrobes as I’ve gone looking for a hair dryer and a TERRIBLE stench we found upon first arrival. After inspection on our second and final visit, it was the kettle! Went for a cup of tea, the kettle wouldn’t boil so inspected it to find thick green mould and a terrible stench coming from inside it. Looked as though someone had cooked in it (some weeks ago) and it hasn’t been cleaned. I’m sorry but I wouldnt stay in a place like this for free! Very upset as this was our ‘life saver’ ended up staying in my car! This place is NOT covid nor human safe! Again, I like businesses to have their chance to redeem themselves and support them any which way I can, but this was SHOCKING, especially during a pandemic. People were smoking in the room, ash and fag butts all over the window sills, on check in one of us mentioned the smell of smoke, the guy shrugged and apologised that the previous people had been smoking. My review was dismissed on several occasions on the booking.com website, giving me the impression that they pick and choose what reviews they upload.
Very Good
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