I was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
We always stay in this hotel or the next one every time we visit Penang. As usual, beautiful and nice and clean room. We got a cake for our anniversary. Breakfast is good and not crowded like the other hotel. Best location next to 2 shopping malls. We went for seafood buffet in the other sister hotel and at senior citizen price. Fantastic offer.
Will definitely be back. We requested for late checkout because don't want to go too early to airport. They gave us 2 more hours which was fantastic.
Disappointed did not provide room slipper.
But the amenities show slipper available during booking.
Room provided good drinking water quality with LG water filtration.
Difinity pool was nice.
Thank you
We have now completed our third and fourth days at PARKROYAL Penang Resort, and our experience has been exceptional from start to finish.
One of the highlights of our stay was the room change arranged by the hotel team. We were delighted to receive a room with a breathtaking view, and we would like to express our sincere gratitude for this thoughtful gesture. The room is spacious, comfortable, beautifully maintained, and offers a stunning outlook that made our stay even more enjoyable.
Throughout our visit, everything has exceeded our expectations. The resort is well-maintained, the facilities are excellent, and the atmosphere is both relaxing and welcoming. Every detail reflects the team’s commitment to providing a high-quality guest experience.
I would also like to extend my heartfelt appreciation to the entire PARKROYAL Penang Resort team for their outstanding hospitality and genuine warmth. From the Front Office team to Housekeeping and all staff members behind the scenes, everyone has been professional, friendly, attentive, and always willing to assist with a smile.
Thank you for making our family vacation such a memorable experience. Your exceptional service and hospitality have truly stood out, and we look forward to returning in the future.
Highly recommended for families and anyone looking for a relaxing beachfront getaway in Penang.
There is no sufficient space for guests drop off and pick up and for if there are two to three cars the area before hotel will be messed up and stuck together! The enclosed captured screen from goggle map is self explanatory !
Every morning commencing 8:00 am to 09:00am there will be large trolleys outside the rooms and on upper floors transferring towels and other amenities around and the sound like you are sitting by the railway while the trains are crossing which was rather annoying. You will hear staff talking or chatting together and the metallic service door slamming during that period.
Most interesting is every day the housekeeping has left souvenirs to us. The first day was a toilet brush and the second day was a cigarette lighter.
Last but not the least when we approached the concierge to get the luggages while the car was waiting just outside the hotel main door the bell boy asked my wife to move the luggages by herself and the distance was only 3 meters away!
The check-in process was smooth and efficient. The room was spacious, clean, quiet, and comfortable, making for a pleasant stay. The only area for improvement would be the shower drainage, which appeared to have some issues during my stay. Overall, my first stay experience was satisfactory, and I enjoyed the comfort and hospitality provided.
Hotel is newly renovated, room is spacious and hotel staff are friendly. We enjoyed the pool, beach and breakfast.. and personally I love the vibes and sound of the waves so calming
The hotel is in the city center, very close to the scenic spots. Right opposite the hotel, there's a free shuttle bus, which is super convenient. The hotel service is great, facilities are complete, and it offers excellent value for money.
This hotel is located in the heart of Penang Island, right opposite Komtar. Upon check-in, we were upgraded to a high-floor sea view room. The breakfast spread was excellent, and it's super convenient for shopping districts and the famous street art area. Penang durians, especially Musang King and Black Thorn, had just come into season and were absolutely delicious! I've stayed at a few other hotels for business trips to Penang before, but from now on, this hotel will be my go-to choice.
For solo travelers like me, this place is incredibly convenient because of its excellent transportation links. All the main attractions – whether it's the beach, historic houses, restaurants, or various downtown spots – are within walking distance. I stayed here for a week and didn't need a single taxi. In the evenings, I could just stroll out to a bar or find some great food. I even made quite a few friends! The hotel's restaurant is also very good. Overall, the value for money here is exceptional.
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8.6/10
Very Good
Service very good,food very good,room so good have pool and sauna so good, totally i will repeat again
Fast check in process by Mr Saran. Easy parking access (no need to take any parking ticket. Receptionist will register your car plate number and you can enter and out from parking lot how many time you want). Requested birthday decorations and im so happy when i saw the decoration. It was so amazing! And we get small cake too! Thanks St Giles Wembley Penang for this hospitality! Booked Premier King room. I was impressed by the cleanliness and comfort room. The room was spacious. The bed was comfortable just the pillow is a bit hard for me. Nice view from the room. Quiet room. Breakfast 9/10. Many varieties of food. Delicious! Especially the taufufa. I repeat 3 times 😊. Gym is pretty nice and had adequate equipment. Pool view is Komtar 💜 Great location. Walking distance to 1st Avenue Mall, and most places. Hope this hotel will maintain the services, and cleanliness for long time. Will certainly return to St Giles Wembley Hotel on my next visit to Penang.
This hotel located at central of Georgetown just opposite Komtar. It's very nice view from the swimming pool at level 14. We booked the Serene Suite has two bathrooms and very spacious cosy unit. The room is clean but cushion sofa don't seem to have cleaned so there's a smell. Crew service are very friendly and welcoming guests. Overall we enjoyed our 4 nights stays. They also offer shuttle to nearby breakfast spot.
Our experience at this hotel was great. The rooms were comfortable, the environment was clean, and the service was good. Most importantly, all of my family members enjoyed the stay and felt relaxed and happy throughout our time here. It was a memorable family trip, and we would gladly recommend this hotel to others.
Beautiful resort with impeccable service The rooms are nice and clean, our room had a balcony which was nice. The pool is clean and wasn’t overcrowded during our visit. There is also a deep end to the pool. The beach is small but very clean and has amazing views across the sea.
A really good stay at the Crowne Plaza Hotel. The room was clean, comfortable, and welcoming throughout my time there. I didn’t expect this newly built hotel in Butterworth, which opened in February 2025, to have such a nice swimming pool with a sea view. Truly impressed and overall a very comfortable experience.
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