Hotels With Breakfast in Western Australia, Australia

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

This hotel should be better than it is due to what seems like a staff shortage. The beds and the room was fine but a minimum of staff was evident so service struggled. If the intention is to economise then they will not survive. I was instructed to leave the car in the adjacent carpark and was left to struggle with our luggage to the hotel where we loaded our own carriage to take to our room, all this in clear view of other staff. Where was the concierge. We had a drink at the quite busy bar and while waiting for service, we could clearly see that there was no concierge on duty. The carriage we used was left in the hall way until we checked out. Now, if you like Indian food you'll love this place. Trouble is if you don't, go elsewhere. I think a restaurant should be more flexible with their menu.

Booked last minute due to my cancellation of flight. They have renovation during my stay so a little bit uncomfortable. Breakfast not included, pay extra for it. I had issue when check in, take quite long to solve, wait for almost 1 hour. The location at the heart of CBD, walked around at night to see Christmas light. Amenities standard, no laundry service at the moment due to renovation, asked receptionist and she direct me to laundry service nearby.

Staff polite and helpful. Large room, comfortable overall, however area is quite small. Bedside table dusty, needs more attention to detail from housekeeping section.

Not my first time in a doubletree Hilton but this one was rather disappointing. We arrived at the hotel at around 7pm, check in was a breeze, except that there is no porter to assist. We have many pieces of luggage but thankfully the receptionist. Jessica, helped us with the luggage before my husband was back from parking. Parking is a slight walk away and it is not very convenient. Please give the breakfast a miss. Our room came with breakfast but the breakfast was so bad! Everything was hard and cold, there wasn’t even coffee like cap or flat white available. When we asked the waiter for it, we were not informed, but the coffee charges were billed to our room charge.  Frankly, I like the room layout but the housekeeping has some room of improvement to go. Though we turned on the ‘please clean the room’ button before leaving for the day, the room wasn’t cleaned until we called when we were back. We were told that room is only cleaned upon request! (But we did request for the whole day). The receptionist who answered the call offered to change the towel only but I insisted my room to be cleaned. When the housekeeping team arrived, he only changed the towel (and forgot the main bath towel) and no vacuuming was done at all. Conditioner was off as someone may have added water to the bottle but the housekeeping team did not check and refill properly too. (307) Location is convenient, near to many nice eateries but right opposite some adult shop.

Love staying at the Great Southern Hotel. The rooms are comfy and clean and the staff are very helpful and friendly. Great location. Love the fact you can grab a nice meal and a drink at the restaurant which you can eat there or take away back to your room. Highly recommend staying there 👌

the best there is in Perth ! super clean, modern, word class dining, services and also Huuuuge ****** for those who wanna try their luck ‘ awesome place to be in, prices are pretty reasonable given the quality you get here

Very nice hotel, like the design of the lobby, simple decoration style, large room, comfortable sofa, large bed, clean and tidy, the sun shines on the sofa through the window. The waiter was very nice. The converter plug is not right. Fortunately, the hotel's bedside alarm clock can be directly plugged into USB. Hotels in Australia do not provide slippers, toothbrushes and toothpaste. Friends have reminded them before going out, so they all bring their own.

I stayed a night at the European Hotel in April 2023. Picked it from the many hotels I researched because it looked quaint and unique, and not like a cookie cutter modern hotel, and was so happy that it lived up to my expectations. I arrived early and was greeted pleasantly by the reception staff who arrived at about the same time as me. Was allowed to leave my luggage in a locked luggage room, and to use an upstairs bathroom to have a quick wash up after my flight, before setting out to explore Perth. There is no one manning the reception or entrance after 7pm or so (I think that is the time but I could be mis-remembering), so I was given a key to let myself in should I arrive back at the hotel later than that. That made it feel personal, as though you were being given the house keys! Sadly the famous Miss Maud's Cafe is no longer there, but there was a pleasant little cafe attached to the lobby where I had a hot coffee and sandwich. The hotel's location is very central, I was able to walk to the WA Visitor Center to get more info about what to do in Perth, and after a long day exploring, got one of the CAT buses which dropped me off about 5 to 10 minutes walk away. The room, a single, was small but perfectly adequate, with a clean bathroom and lots of hot water. The only not-so-nice-thing was that there was no view, there was just a small window quite high up which looked at another block. But for somewhere just to clean up and rest, it was more than enough. Would recommend staying here if you are not into those modern, perfect but rather characterless hotels, and would like to be in a very accessible area.

I have stayed at the hotel over the past 15 years and it has gradually become a little run down here and there but the worst change is the service, nobody has a smile or greets you as a guest, your just another inconvenience for them. I stayed in a ”Deluxe” King room last week and the Bathroom was dirty and the Shower over Bath is a disgrace (see photo). I don't think I'll be staying again until some marked improvements have been made.

Staff polite and helpful. Large room, comfortable overall, however area is quite small. Bedside table dusty, needs more attention to detail from housekeeping section.

the best there is in Perth ! super clean, modern, word class dining, services and also Huuuuge ****** for those who wanna try their luck ‘ awesome place to be in, prices are pretty reasonable given the quality you get here

The Westin could be everything you’d want from a great city hotel in a brand new curated precinct with restaurants and bars, let down completely by the incompetence and complete apathy of the staff. The exception was the front desk, with quick friendly service but beyond that it was completely amateur and haphazard. The room service was spotty everyday, and on 2 days the room was not made up, every other day the room coffee cups, milk or spoons or coffee pods or sugar or milk was not replaced or towels not provided. You’d think service staff have a checklist, should be easy right!? The lobby cafe in the hotel called Haven was more like Hell, I had to dedicate a separate review for that as the service was non existent, appalling. Garum again has so much potential, alas the service is astonishingly haphazard, food not delivered, 30 minutes to bring my wine, served up after my meal. Frankly the staff have no idea, the poor manager made up for it, but he is terribly let down by his team, who don’t seem to miss an opportunity to disappoint. Wow so much potential absolutely wasted by something very fixable, if you can’t change the people then change the people! There was clearly a lack of middle management. The porters at the door were equally incompetent or inexperienced, I fumbled my way through the two large entrance doors, and after I made my way through, there was a feeble attempt by one if the porters that lifted his head up from his phone to assist with my hand luggage into my car, he seemed so pleased with himself that he was my knight in shining armour, hopeless. Come on Westin, prove me wrong, really I want this fantastic hotel to succeed in my neighbourhood, I want to recommend you to my colleagues and friends but fix your rubbish service!! Until then I can’t recommend you, I have a reputation to protect something you should care about as well.

I booked 2 rooms through trip.com but was only given one room . After a long flight delay and arriving close to midnight , it was quite frustrating especially with my elderly parents waiting. The lady at check in tried her best to help but I still only managed to get a roller bed to share in that one room for the first night. The hotel and room is still grand. However there was no usb plug and the bathtub tap was leaking.

I stayed at Intercontinental to celebrate a birthday. The hotel provided a complimentary bottle of wine, which was very nice. The room was very small for the price paid, and considering the hotel is relatively new, it felt a little dated. We paid extra for club lounge access and wished we hadn't. It has to be one of the worse lounges I've ever visited. It was very dated and had no atmosphere, apart from feeling sterile. The food offerings were very poor. Evening canapes looked like they had been sat out for hours and were of poor quality. Breakfast was even less appetising. It was a combination of dry reheated food and cold food that had been sat out for too long, most of which was inedible. The lounge service was adequate but certainly nothing special and not five stars. On check out, I was asked how our stay had been and said it was adequate but nothing more. The checkout assistant just thanked me for staying. I responded to the hotel's generic email for feedback but received no reply, which begs the question of how much attention and consideration they give to guests' feedback. With so many hotels now available in Perth CBD, the Intercontinental needs to up its game to attract return guests.

Very friendly staff,& best check in I’ve had in a long time at any hotel.very close to everything and easy to get to

Special occasion for our wedding anniversary and well looked after by the Hilton Parmelia staff, and it’s always nice to see long time staff and the meet new. While diamond HH, we were upgraded to a beautiful Kings parlor room for the weekend, had an amazing breakfast in our room, and we always find the executive lounge enjoyable as a relaxing place to go and the food offered is often varied. We enjoy the Samuels restaurant and bar food menu, but I do miss the Caesar salad from the pre covid days. It used to be the best. We have stayed at other Perth hotels, including the DT but the Parmelia still comes out tops for us. Thank you for making the weekend so special.

Check in was quick and easier, you do have to pay 100 dollars a night for security which is a bit annoying but it is what it is, you can use for to pay hotel services which a reduce at the moment so not alot you can use it for, you can pay via cash, debit or credit card i suggest cash or debit card that way you get it back right away We stayed in the deluxe premier room which was amazing with it king size bed and over sized pilows which both very comfortable, the room has nice and long curtains and blind behind them wich help block out most the sunlight except for the end where it doesn't quiet reach the wall properly near the bed. The a small window which can be opened to let some air in the room wich is nice. The bathroom is a great size with plenty of room to move around. With the bath been the highlight. Nice and deep enough to fit a couple for them movie style romantic couple baths 😄. The bath has a wooden plank sitting across it for the glass if wine or food if you wish. Aslo has little bath bomb which was a nice treat. Shower was good except couldn't figure how to change it from rain shower to the the hand held one 🤷‍♂️. The room is provided with T2 teas and drip filter coffee sachets and two bottles of complimentary water which is not common in alot of hotels. Didn't use room services as they have removed this service and are using the tavern restaurant menu instead with limited hours. We ate at the Ramen place which is now in my top in Ramen places in Perth with Nao make up the other. The Ramen was a thicker style broth but was full of flavour and come with complimentary hard boil eggs We couldn't use the roof top bar as it only open on Fridays at the moment which was disappointing only found out cause I overheard another patrons being told it would of been nice to see it be put on the hotel website so people know before hand All in all a great place to stay will stay again

Staff all great and rooms of high standard. Shame the offer for $20 breakfast was not every day. Bad luck the day we chose it was not available. Hotel in great location and rooms clean. Stayed on 23rd floor with great views

Great location! Surrounded by shops & services. Room service was nice too. However I was disappointed that I had to upgrade in order to have a room with a view. And due to the location and height of the building, I don’t think many rooms would have a view. The rooftop was also not open during my stay.

Staff polite and helpful. Large room, comfortable overall, however area is quite small. Bedside table dusty, needs more attention to detail from housekeeping section.

Very friendly staff,& best check in I’ve had in a long time at any hotel.very close to everything and easy to get to

I'm not going to explain every problem I've experienced, because it's going to be too long and I'm going to be upset. My aim is to warn that this hotel's customer service is very bad: front desk, room service, housekeeping. I was really appalled that a hotel can be so unprepared and not properly train its staff. Ignorant staff that thinks it knows everything, they doesn't understand anything about customer service. As there were many areas with problems, you come to the conclusion that it is no training provide. Someone from customer service called my husband who refused to waste his time with this hotel again. The stay was so horrible, that he doesn't want to waste a second more with such disqualified people. I fully agree with him. In a search for a hotel, if customer service is a point to be considered, look for another hotel.

Good value for its price level. Basic room, clean enough despite being rather dated (still using the traditional key with that big plastic attachment). Check-in staff, breakfast & location also good. A few stops on the free Red CAT from Perth Stn to the block behind. A block away is the wonderful vast expanse of Langley Park with the Swan River at the side.

Excellent views,we had the Swan & Waterfront Park as our room with a view. Very handy to bus stops going either way,and convenience stores close by. Breakfast was great,but we cheated and went to The Hyatt next door for dinner as a treat. Excellent shower,and bed was comfy.

Very comfortable stay at this older but well kept hotel. Perfect location overlooking Swan River, easy walk to riverside & centre. Great service, very helpful staff, good sized rooms, cleaned daily, comfortable beds. Small but usable gym leading to sunny pool area, complimentary laundry. Altogether, great value.

My family of 5 stayed at Mantra on Hay for 6 nights in the 2 bedroom-2toilet apartment on the ground floor. The apartment looked as per the images, though the toilets are a slightly dated and the water pipes do get a little noisy. Overall it is still a good experience and my family had a great stay. :)

Arrival went almost smoothly, rooms weren’t ready and were still being cleaned on arrival, no biggie we were informed they were under staffed that day which was understandable and we didn’t mind at all waiting but then the problems didn’t stop….lifts broke down minutes after checking in, not managements fault but the lack of building knowledge or how to get to our rooms via stairs was disappointing, only when my partner explained about the fire escape doors being exit only for the 5th time was a key finally sourced to give access to our floors and rooms (with all our valuables and keys in it!), following this we found our friends key card had stopped giving access to our shared apartment room which was quickly sorted…..or so we thought….hallways and rooms had a slight mouldy smell, lamps missing light bulbs, 2 of the 3 aircons just not turning on at all (even after following manuals provided in the back of the guest book and trying multiple different remotes!) all of which we deemed too difficult to even bother bringing up with management due to our previous interaction. After returning from the city late at night we found out or key card had now stopped working and we had no access to our apartment! After calling the after hours mobile only to find its now disconnected we called the land line provided to find the so called ‘night carer’ which turned out to be someone from a neighbouring building with also no knowledge of the apartments! After attempting to give us access to the master key from the lockbox at the front of the building (wrong code no access again surprise, surprise) frustrated and tired we gave in and ended up asking our friends to cut their night short to come back and try their card to let us in. When addressed with reception the following morning about the previous nights debacle we were treated to a blank stare and unapologetic response after fixing the card for us my partner asked the receptionist if this would possibly now cause our friends card to stop working again to which we were told it would and she’d need both cards to be brought down at the same time to be able to give them simultaneous access….*** so they knew only 1 card would have access from the beginning….Huge, Huge lack of management and training. How about instead of being defensive and finding excuses to every review you actually do something and spend a day (or week) training your staff!

We stayed for a week as my son was visiting the University. My husband had stayed for six weeks when first arriving in WA, so had some insight. However, we ended up paying double what he did. The room was really tired, and had an adjoining door to our neighbours room (locked, but she was really sick and coughing the whole time we were there). As a result, it was really difficult to sleep, and the day before I left, I came down with the same symptoms she did. Not necessarily the hotels fault, but frustrating as I ended up sick for two weeks after leaving with the same symptoms as neighbour. Upside: close to the city (within walking distance), easy booking, easy check in. A lot of Uber Eats options available within close proximity. Also easy access to arterial route’s around the city. Downside: trip advisor pictures out of date (no pool), rooms are really tired, bathrooms even more so. Washing up has to be done in the bathroom. Rooms cleaned only once during eight day stays. Rooms adjoined to others have little to no privacy as you can hear literally everything. Parking can be challenging (we were there the weekend the Freo’s were at playing and were unable to park in the hotel car park at all). Had microwave but no cooker, so ended up buying ourselves a sandwich press for breakfast and lunches.

Overall good experience with this hotel The breakfast is nice and hearty with hot and cold selections Location is not bad with a Red CAT bus stop (and other city buses as well) nearby Near the Perth Mint and also car rental companies Has complimentary parking The hotel is old but still well maintained. Rooms are well equipped Only thing is the toilet is super small. And there was renovation done on Sunday near the breakfast area - not that hygienic

the best there is in Perth ! super clean, modern, word class dining, services and also Huuuuge ****** for those who wanna try their luck ‘ awesome place to be in, prices are pretty reasonable given the quality you get here

I booked 2 rooms through trip.com but was only given one room . After a long flight delay and arriving close to midnight , it was quite frustrating especially with my elderly parents waiting. The lady at check in tried her best to help but I still only managed to get a roller bed to share in that one room for the first night. The hotel and room is still grand. However there was no usb plug and the bathtub tap was leaking.

Had great and smooth experiences. The staffs are friendly, attentive, helpful, kind and polite! All my enquiries and concerns are addressed accordingly professionally and promptly. The room we get is clean and our view is pretty good. Overall very satisfied and will definitely return here again.