The welcoming and helpfulness of the receptionist was very nice, he was a kind person. The bathroom was good size, you can move around properly. The only thing I really missed that you have no access to open the window, and for me comes down to -you have to breath in the previous guests smell- The local bus costs £1.75 and runs every half an hour (which is not much) plus airport shuttle bus charges you £6.50 both runs twice in an hour. It’s is a nice quiet please, unfortunately there is no shops around the area, but despite this I still recommend this place. The level of cleanliness worth to stay.
The location is good as there is direct bus to airport. The breakfast was pretty good, the staff is helpful. However there is no drinking water provided. There is M&S opposite the hotel.
Breakfast is the most wonderful thing. Only a few items are picked up at the bar. Others need to be ordered. There are only one or two waiters. It takes a long time to eat, and it is not necessarily your favorite. When there are many guests, the waiter is so busy that his face is expressionless. I really don't know why they want this kind of service.
The big bed room is not bad, and the surrounding environment is also very good. Unfortunately, the breakfast mode is not mentioned in the details, otherwise I would not book this hotel.
When I first arrived in Slough I had some misapprehensions but the staff have been absolutely wonderful, the room is perfect, the location so convenient I keep extending my stay! There is nothing anywhere near as good value available in central London and the train station with the massive Tesco nearby is so close and convenient it’s a no brainer. Save your pounds for seeing the sites. Stay here and enjoy the wonderful hospitality, quick un congested trips into the city, and a room you’d pay 3x the cost for in London. Room service 24 hours and an onsite gym. Don’t expect too much from Slough - but the access to London and Heathrow make this an exceptional choice.
We stayed for my partners birthday. I contacted the hotel to let them know of the special occasion and they put some balloons in the room, as well as a small cake plate saying happy birthday which was a lovely extra touch. The pool is absolutely freezing though! The jacuzzi has been boarded over so is no longer there, which the hotel isn’t advertised on trip of having but I went on Google maps photos and saw a jacuzzi in the photos so assumed it would be there. The sauna and steam room were both quite dirty too the floor has chewing gum and other dirt on. The room was really nice, the walls are very thin though so you can hear everything from the rooms next door. Overall I would recommend this hotel for a stay but not for the spa facilities. Which is a shame as I booked this hotel specifically for the spa facilities which were a disappointment.
This was a budget overnight stay, however, it was good value for the money.
Warm welcome at the reception and was helped to my room.
Single room ensuite shower and toilet, with good WiFi, TV, Telephone and coffee/tea facilities. Very clean and warm. Excellent shower.
Breakfast was with a good selection and choice, including 'full english', along with cereals and toast with jam. Smashing coffee machine added the extra star.
The hotel is well located just off the M4 with plenty of parking. Check-in was efficient and the staff were friendly throughout. My room was clean, comfortable, and quiet for a motorway location. Breakfast offered a good variety and service was attentive. A dependable choice for a short stay or stopover in Reading.
The lodge is a great location if you are going to the racecourse. We arrived at around 1:30 as the first race was at 2:30 and was told that if we wanted to check in early we would have to pay a fee of £20. When the races often start at around 2-2:30 this seemed unreasonable. I had to come out of he racecourse between races to check
In. I’ve stayed at the Lingfield racecourse hotel and they checked us in 12:30 as our room was ready. Went for breakfast at around 7:50 and there was no menus out, the staff seemed totally disorganised. There was no instructions on how to order food. The continental “help yourself” was ok but had very little fruit options. They did have alpro soya and oat milk as milk alternatives. The room was clean and tidy but very basic. It did have a free standing fan which was good in the warm weather. The bad was big and comfortable. The shower was nice and had shower gel. The customer service let it down a little.
The hotel is very very very remote. It is estimated that there is no more remoteness in the place of slough. There are no street lights outside at night, and it is close to the main road. It is dangerous to walk out. The clerk service is very welcoming, and there will be a lot of help. Room facilities are general and the lighting is dark. The breakfast was very good, there were not many cold meals for the buffet, but there was a free hot meal and it tasted good.
106 reviews
7.2/10
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EExplorerrrrThe location is good as there is direct bus to airport. The breakfast was pretty good, the staff is helpful. However there is no drinking water provided. There is M&S opposite the hotel.
MMeilirenshengBooked two twin rooms. The environment is really nice, and the manor is huge, so you'll need the manor map to get around. The rooms aren't very spacious, and my main complaint is the lack of air conditioning. If you're going in the summer, I'd seriously reconsider, as the rooms get incredibly stuffy without AC, and they only provide one fan. Breakfast was quite good though.
11356756****Pros: Excellent location, right opposite the castle with a shopping street right outside the door.
Cons:
1) The room had a musty smell.
2) The cleanliness was terrible.
Service:
3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper.
Overall, it's very old, not very clean, and not a premium experience.
RRajni MahzabinAdequate hotel for the price.
Mattress and pillow were slightly uncomfortable.
Due to the hotel being a wedding venue, I was kept up at night due to the wedding music from below.
OOllieSmithFirst receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception.
The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle).
Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though.
Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee.
Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it.
There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).
GGuest UserWe had a wonderful stay at this hotel! Everything was very clean and comfortable, and all the staff were incredibly kind and helpful.
During our stay, our baby wasn’t feeling well, and the hotel team showed us so much care and support. They went out of their way to help us in every possible way, which meant a lot to our family.
We truly appreciate their warmth and hospitality. Thank you for making us feel so cared for. We will always remember your kindness!
11531319****The hotel's surroundings are beautiful, nestled in a residential area, so there are hardly any unruly crowds, and the locals are very nice. The hotel staff provide excellent service, and their English is fluent. The rooms are not densely packed, and the staff maintain an appropriate distance, which is appreciated. The breakfast area is clean, and while the selection is simple, the quality is high, and the fruit is fresh. I recommend trying the milk with various cereals. I look forward to visiting again.
AAkhtarThe hotel is well located just off the M4 with plenty of parking. Check-in was efficient and the staff were friendly throughout. My room was clean, comfortable, and quiet for a motorway location. Breakfast offered a good variety and service was attentive. A dependable choice for a short stay or stopover in Reading.
GGuest UserHave stayed here before, convenient for LHR which is only 15 minutes away, room although very comfortable was a little dated in the bathroom, whoever put the sealant around the bath/shower did not do a great job as it was a bit tacky, this is not a criticism more an observation.
One annoying factor which seems to be creeping in amongst hotels is the additional charge for parking, the room rate was very reasonable hence why I selected it, however I admit I missed the info on parking charges which added another £10 overall to the cost. it's a bit like airports charging you to drop off their customers.
GGuest UserReturn visit so knew what to expect :) super friendly staff, helpful and polite. Hotel was very busy as a wedding was taking place. However this did not impact our stay. Good variety of breakfast items inc dairy free products :)
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