This hotel is very neat and clean. The room is spacious with a beautiful view of Lake Biwa, and a walk along the lake is very relaxing. It's definitely worth staying here. I especially love the fragrant POLA toiletries they provide, and the bath salts are also lovely for a very comfortable bath in the evening. š There's a free shuttle service from the north exit of Otsu Station, just across the street, that takes about 10 minutes to reach the hotel. There's a convenience store within a 5-minute walk, and a large mall about a 15-minute walk away. Near Otsu Station, there's a food market with great food at reasonable prices. I'd love to come back again if I have the chance.
Very good experience at the Mercure Lake Biwa. A high-standard hotel with great views and quality services. Even though there were many group guests, everything was well organized. Thanks to my Accor card, I could enjoy some nice benefits, which was much appreciated. The staff was friendly, attentive, and always willing to help.
They are also bike friendly !
Overall experience only so so averageā¦ā¦. I donāt expect such a huge hotel giant - Marriott Group has these shortfalls !
Letās talk about the suggested improvements on facilities provided by hotel:Ā
1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area.
2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. āLuckilyā, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rainā¦ā¦
3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance.
4) staff - Iād say, with the ānameā of Marriott, this hotel is really under staffā¦ā¦
Other - nothing to say really
The hotel is a bit of a distance from the JR station, but the shuttle bus every 20 minutes is quite convenient. The view is absolutely beautiful; the balcony faces Lake Biwa, perfect for watching the sunset in peace and tranquility.
We didn't know that this is a love hotel and only realised it the day before checking in, as the check in is only from 6pm. The room is very spacious and we didn't mind the ****, condoms and lots of beauty products it came with. :D However, I didn't know that hotel rooms in Japan can allow smoking, so the strong cigarette smell in the room was very off putting.
We put up a 'do not disturb' sign because we don't need cleaning daily. The second day I noticed some of the **** from the hotel were gone in our room but the room wasn't made (bed wasn't made, trash not emptied). I asked the staff and they said they removed it because they thought it bothered us. This was a bit weird to me, I'm not sure where they got the idea from and I don't know why they entered the room. It's also important to note that the train only runs once per hour most of the day (during some hours twice).
The front desk is located on the second floor of the Lawson convenience store in the west exit rotary, right next to Kusatsu Station. The three staff members at the small front desk were efficient and helpful. The contracted parking lot is in the building immediately to the left as you enter the rotary, and the signs were easy to find. The overnight parking fee of 500 yen was a welcome bonus. The amenities were also of high quality. The water, tea, and snacks in the refrigerator were all free, which was a nice touch.
Came to Lake Biwa and enjoyed a hot spring bath. The room was spacious, and the private onsen was spotless. Both breakfast and dinner were delicious; highly recommended. Perfect for a relaxing getaway.
The Western-style room was spacious, with a large, comfortable bed. The onsen (hot springs) were excellent, with several to choose from, and the area wasn't crowded. The water was excellent, leaving my skin feeling smooth and refreshed. The hotel requires a meal plan; adding dinner upon arrival costs 10,000 yen per person. There are few restaurants nearby, but there's a yakiniku restaurant with excellent beef.
We stayed here during the winter ski season.
The lobby and restaurant were nice, but the twin room we stayed in felt a bit old-fashioned. The view of Lake Biwa from the room was amazing.
Dinner was a bit pricey for what it was. The taste was average. The rice cooked in a pot and raw meat* for breakfast were delicious, but the children's breakfast menu was a huge pile of hamburger steak, fried chicken, bacon, and potatoes, so we didn't feel like eating in the morning.
There were several shuttle buses to Hakodateyama Ski Resort in the morning, which seemed convenient. We went to Makino Kogen Ski Resort, which is about 20 minutes away from the hotel.
I thought it was convenient because it was close to both ski resorts.
Very Good
37 reviews
8.6/10
Price from
PLN 207
per night
Check Availability
See All Hotels With Breakfast in Shiga Prefecture
Travelers Reviews of Shiga Prefecture Hotels
See all
9.2/10
Great
AAnonymous UserThe room faces Lake Biwa, and the autumn colors are beautiful.
The Japanese-style room is quiet, clean and comfortable. Breakfast and dinner are excellent.
The hotel staff is also very friendly and it is a pleasant holiday here.
You can call the hotel for free pick-up at Ogoto Station.
SStephaneDVery good experience at the Mercure Lake Biwa. A high-standard hotel with great views and quality services. Even though there were many group guests, everything was well organized. Thanks to my Accor card, I could enjoy some nice benefits, which was much appreciated. The staff was friendly, attentive, and always willing to help.
They are also bike friendly !
__WB135232****Came to Lake Biwa and enjoyed a hot spring bath. The room was spacious, and the private onsen was spotless. Both breakfast and dinner were delicious; highly recommended. Perfect for a relaxing getaway.
YYuKidonThis hotel is very neat and clean. The room is spacious with a beautiful view of Lake Biwa, and a walk along the lake is very relaxing. It's definitely worth staying here. I especially love the fragrant POLA toiletries they provide, and the bath salts are also lovely for a very comfortable bath in the evening. š There's a free shuttle service from the north exit of Otsu Station, just across the street, that takes about 10 minutes to reach the hotel. There's a convenience store within a 5-minute walk, and a large mall about a 15-minute walk away. Near Otsu Station, there's a food market with great food at reasonable prices. I'd love to come back again if I have the chance.
GGuest UserThe hotel is only a 10-minute walk from Hikone Station, which is very convenient. The hotel is opposite Hikone Castle, and you can see Hikone Castle while taking a hot spring bath, especially the night view is better. The breakfast is very rich, with many varieties and good service.
PPingxinjiejieThe Western-style room was spacious, with a large, comfortable bed. The onsen (hot springs) were excellent, with several to choose from, and the area wasn't crowded. The water was excellent, leaving my skin feeling smooth and refreshed. The hotel requires a meal plan; adding dinner upon arrival costs 10,000 yen per person. There are few restaurants nearby, but there's a yakiniku restaurant with excellent beef.
GGuest UserOverall experience only so so averageā¦ā¦. I donāt expect such a huge hotel giant - Marriott Group has these shortfalls !
Letās talk about the suggested improvements on facilities provided by hotel:Ā
1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area.
2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. āLuckilyā, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rainā¦ā¦
3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance.
4) staff - Iād say, with the ānameā of Marriott, this hotel is really under staffā¦ā¦
Other - nothing to say really
JJiexixiaokaJapanese version of the full season, the room is relatively large, you can see Hikone Castle, 100 meters away from the JR station, the price is very high, the breakfast is average, optional meals are included, there is a super large store across the road, the second floor taxfree has a variety of cosmetics Clothing and local products, the underground supermarket is large and you can buy all kinds of lunch boxes, with a microwave and dining area.
Hikone is so cute, Hikone Castle is so so
KKyoto GodIt was very clean and well-cleaned. The living environment around the station is convenient, with a medium-sized supermarket, two Seven-Elevens, and a Starbucks right next door. You can do your laundry, and toothbrushes and towels are also provided.
Kyoto is a 10-minute subway ride away. It felt more convenient than many accommodations in Kyoto city. Otsu is full of nature and has a calm atmosphere.
I recommend it so much that I don't want to let too many people know about it (lol). The staff were all very kind, and it was fun to have the restaurant help me check in. I'm very grateful!
Very clean and well-maintained. The area around the station is super convenientāthereās a mid-sized supermarket and two 7-Elevens right next door, plus a Starbucks. Laundry is available, and they provide toothbrushes and plenty of towels.
It only takes 10 minutes by subway to reach Kyoto, and honestly, it felt even more convenient than many places inside Kyoto. Otsu has a peaceful, nature-filled atmosphere thatās quite refreshing.
Honestly, I almost donāt want to share this gemāworried the price might go up! Big thanks to the kind staff. Fun detail: even the restaurant team helped with check-
MMelonimoniWe didn't know that this is a love hotel and only realised it the day before checking in, as the check in is only from 6pm. The room is very spacious and we didn't mind the ****, condoms and lots of beauty products it came with. :D However, I didn't know that hotel rooms in Japan can allow smoking, so the strong cigarette smell in the room was very off putting.
We put up a 'do not disturb' sign because we don't need cleaning daily. The second day I noticed some of the **** from the hotel were gone in our room but the room wasn't made (bed wasn't made, trash not emptied). I asked the staff and they said they removed it because they thought it bothered us. This was a bit weird to me, I'm not sure where they got the idea from and I don't know why they entered the room. It's also important to note that the train only runs once per hour most of the day (during some hours twice).
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
Youāll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Canāt decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.