Lulu Bishkek offers a comfortable stay, with a quality mattress and good bed linens. However, the property shows clear signs of aging. The furniture appears worn, and the carpets could benefit from a deep cleaning or replacement, giving the overall space a slightly neglected feel. While the hotel meets basic needs, the value proposition is questionable, as comparable or better options are available in the same price range
Excellent value for money. I'm grateful to the hotel for being accommodating and allowing a very early check-in without any extra charges. The staff is always reachable. The location allows you to walk to the city center, and there are several public transport stops and a good grocery store near the hotel.
Luckily, my visa hadn't expired yet. The flight wasn't crowded, and despite the heavy snow and bad weather, we arrived late at night. The lobby was incredibly warm, and since it was just before Christmas, the decorations on the first floor were beautiful. With the festive Christmas music playing, it immediately felt cozy and romantic, just like a Christmas movie.
The lobby has plenty of seating, including single armchairs, sofas for two, and larger group arrangements, perfect for relaxing or chatting.
I booked a single room; it wasn't huge but felt very cozy. The mattress was comfortable, and the breakfast was good. The service was also very attentive. As an introvert, I really appreciated the overall vibe. Plus, the light meal options at the downstairs restaurant were quite good.
Excellent location. 400 meters to the central square, 300 meters to a street with numerous restaurants, and 150 meters to two large grocery stores.
The room looked like it had just been renovated. Everything was brand new, even the carpet was spotless. The bed was large with a good mattress. Although our windows overlooked a busy three-lane highway, the noise in the room wasn't very noticeable. However, we did have a view of the main stele with the flag. The windows were a bit dirty, though.
We were very pleased with the breakfast in the restaurant. A wide selection of dishes, including sliced fish. Coffee is made to order on a professional coffee machine and delivered to your table (free of charge). The restaurant is located on the top two floors with panoramic views of the city.
On the ground floor there's a currency exchange office and a café.
The offers a wonderful stay with modern and clean rooms, excellent facilities, and a very convenient location. The staff is friendly and attentive, ensuring a comfortable experience for every guest. Highly recommended!
The hotel is very modern, new, and has many amenities. The staff is very friendly and helpful with everything. The reception staff is excellent. The rooms are very clean, and the breakfast is spectacular. We had dinner at the hotel, and the food and prices are good.
Nice breakfast spread of cold cuts, fish, different milks, varied omelettes, and a selection of cereals and nuts. Nice ambiance as well, at the terrace on the top floor of the building. The room is very spacious, and the bathroom clean and sleek. Recommended!
The location is convenient, and the Chinese-speaking service is a thoughtful touch. The room was clean and quiet, the bedding was comfortable, and the bathroom had a separate wet and dry area with all the necessary amenities. The authentic breakfast, with congee and small dishes, instantly soothed my 'Chinese stomach'. Overall, the attention to detail made my international trip feel like a comforting homecoming. Highly recommended for Chinese travelers, it's excellent value for money!
Excellent hotel. Spacious rooms. Excellent service, especially reception , house keeping and restaurant/breakfast team. Very friendly and cooperative employees. Nice breakfast. Nice location.
My stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
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MMuhammad Irsyad Bin ZainiMy stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
AAnonymous UserExcellent value for money. I'm grateful to the hotel for being accommodating and allowing a very early check-in without any extra charges. The staff is always reachable. The location allows you to walk to the city center, and there are several public transport stops and a good grocery store near the hotel.
SSarah H.Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them.
Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there.
We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.
GGuest UserExcellent hotel. Spacious rooms. Excellent service, especially reception , house keeping and restaurant/breakfast team. Very friendly and cooperative employees. Nice breakfast. Nice location.
GGuest UserLocation is good, it's close to the center of the city. Hotel is clean and fresh. All works smoothly. Single minor problem was solved in minutes.
The only downside is breakfast: the assortment is moderate and dining room is pretty small, you may not find free place.
GGuest UserWe stayed at Urban Hotel Bishkek a few months ago and had a wonderful experience. The hotel itself was exactly as described, clean, tidy, comfortable, and well maintained. Everything was straightforward and pleasant from the moment we arrived. It really felt like we got more than what we paid for.
What truly stood out, however, was the team’s exceptional commitment to customer service. On our departure day, we had to leave about an hour before breakfast service normally began. We asked if it might be possible to have something small packed to take away with us. Instead of simply agreeing to that request, the staff went far beyond our expectations.
They kindly offered to ask the cook to start preparing breakfast earlier just for us so that we could come down and enjoy a proper breakfast before leaving. It was such a thoughtful gesture and really made us feel looked after.
A huge thank you to the team at Urban Hotel Bishkek for their kindness and hospitality. It left a lasting impression on us and was a wonderful reflection of the warmth we experienced throughout this amazing country.
GGuest UserThe breakfast was varied and well-chosen. As a traveler, I felt comfortable and safe. The reception was always staffed and friendly. It was a bit noisy in the hotel room due to outside fans, but I was able to change rooms. There's a supermarket and several cafes across the street. I'm very satisfied!
GGuest UserResting here is not the first time, the management of the hotel youth service level and the quality of the hotel improve and make our rest pleasant) you can see that the hotel is not standing on the spot but developing. Rooms are clean, towels, neats, The slippers are all necessary in the room. Thermal sources, Hamam, Sauna, Russian steam on wood, cold bath and large pool all necessary for excellent rest is present. The forces have a bar area now you can order food and drink without going away from the pool. There is everything for a comfortable rest in general.
NN LauThe offers a wonderful stay with modern and clean rooms, excellent facilities, and a very convenient location. The staff is friendly and attentive, ensuring a comfortable experience for every guest. Highly recommended!
DDavid_Zhu01The hotel is in a good location with good amenities nearby. It's a newly renovated hotel, but the overnight stay was particularly poor. I often heard noises and was often woken up. The breakfast was so-so, but worth the price.
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