I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.
It was very conveniently located just a short walk from Alameda Central. There was a taco shop right near the hotel, so I could easily grab some if I got hungry.
The room was spacious and comfortable. Water was provided. There was no toothbrush. I didn't mind it too much, but the room? Or the TV stand? was tilted, and the drawers wouldn't close and stayed open.
Also, even though I'd already paid online, I was charged for my stay there. Fortunately, they quickly refunded me after I explained that I'd already paid online.
I was able to leave my luggage after checking in.
Overall, I didn't have any particular issues.
The lady at the service desk received me very patiently. The room was very clean and big enough, the facilities were complete, and the network was very good. Unfortunately, I didn't book more time. I will give priority to choosing here next time. ~
Hotel near Zona Rosa,Mexico City1.5% of visitors choose this area
NNev Ruz2025.04.07
They do not leave drinking water to the rooms.
There is no kettle or coffee machine in the rooms.
Their breakfast is very limited.
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Good location, nearby handshake.
Hotel near Santa Fe,Mexico City3% of visitors choose this area
PPachuixia2024.01.21
The location of the hotel is convenient and the hotel's swimming pool is a plus. I am not very satisfied with the service at the front desk overall. Free drinking water is not provided. I contacted the customer service of the hotel group and explained that it was a matter of membership.
Hotel near Roma,Mexico City39.3% of visitors choose this area
GGuest User2024.02.03
Great hotel right in the center of everything. The people there are very nice. WIFI was a bit inconsistent and they didn’t provide toothpaste. Everything else was fantastic!
Just what we needed after a 12 hour flight from Europe arriving at 3am. Family room had jacuzzi bath which my daughter loved.. 2 king size beds. We were right next to the lift which was handy for the luggage and the pram having a newborn baby. The 2 guys on reception on separate occasions were both accommodating and friendly. Also used the restaurant on reception for breakfast and coffee which was reasonably priced and nice food. I would stay here again.
Hotel near Centro Historico,Mexico City10.4% of visitors choose this area
DDEVAZHANG2023.10.22
Still more classical shops, classical shops are not big. But very elegant, the city center, very convenient, very close to the Constitution Square and the National Palace. There is a local breakfast shop next to it that is very famous. If you have to queue up, the locals will eat.
Hotel near Santa Fe,Mexico City3% of visitors choose this area
Wwave19722024.02.12
The location of the hotel is not suitable for independent travel, it is relatively remote, and with the traffic jams in Mexico, it is difficult to control time. It is very suitable for self-driving and has a relatively fashionable shopping mall. Breakfast was ok.
Hotel near Zona Rosa,Mexico City1.5% of visitors choose this area
GGuest User2024.03.08
Good location. Breakfast is ok, however guests have to queue to get in the restaurant, as they check for each room in their system, if breakfast is included or not. Because of this, in peak hour it may be necessary to queue 15 minutes or more to enter the breakfast room. Providing guests with breakfast vouchers upon check in would be more efficient.
Great
118 reviews
9.0/10
Price from
SAR 413
per night
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8.7/10
Very Good
AAnonymous UserOne problem with all holidayinn brands is that the management of the hotel has a lot of room for improvement. When the room is cleaned every day, someone will come and knock on the door many times and ask if there is a room cleaning, which is very poor management.
The location of this hotel is in a more prosperous place in the city center, the transportation is very convenient, and it is convenient to take a taxi for daily travel. It is convenient to eat around and walk safer.
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
XXMGSKKThe hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
AAnonymous UserAcceptable room price. Staff is friendly and helpful.
Suggest to add electric water kettle for each room.
Better maintain stable room price on weekdays and weekends.
MM F GomezThe hotel has a fabulous location right in the middle of everything, cafes, bars and restaurants nearby. The hotel is a bit simpler than it appears in the photos, it is quite an old hotel, the staff is extremely friendly and that makes the stay better, the restaurant downstairs is delicious. It does not have air conditioning and the facilities are old. If you are going to do a visa application for the USA it is convenient for you but not for a comfortable stay.
GGuest UserIt's incredibly convenient for late arrivals or early morning flights. Both the service and the food were very good, and we particularly enjoyed the breakfast. The only slight drawback is that the hotel felt a bit dark in some areas due to a lack of windows.
AAnonymous UserI finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
GGuest UserNice hotel in a great location in Mexico City. I appreciated the complementary breakfast. Clean towels every day. Only downside is that the walls are a bit thin, it may be advisable to bring earplugs as you can hear your neighbours
JJCMONACOI have been around three
Times at this hotel. Each time we had another issue. This time Wi-Fi wasn’t working in the morning but t my room 508 was quiet. Last time I stayed at 102 which was exactly above the aircon s. The staff was friendly and welcoming every time. It’s located in a central position of reforma avenue. I walked to the Hidalgo surroundings as well as to Chapultepec park although it’s pretty far . I liked the beauty of the architecture and the old style. It is in dire need of renovationbut still a nice place …
AAnonymous UserGood place to stay if you wanna roam around CDMX. Close to metro pink line making it easily commute to various spots in CDMX. All staffs were nice and approachable. I checked out in the morning and left the luggage there till evening. If they could provide liquid soap, that would be great.
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