This was our second stay at the hotel, and the experience was just okay. The kids’ pool and city view were nice, but the service was poor. We had a frightening experience when we were stuck in the lift for 25–30 minutes. The lift seems old and not well maintained. I hope the hotel takes this seriously and ensures guest safety so others do not face the same situation. We also requested a small anniversary gesture—a heart towel design on the bed—a week before check-in, but it was not arranged due to a lack of staff. This was disappointing, as the request was made well in advance.
I had the opportunity to stay at Zenith Kuantan, and overall, it offers a comfortable and pleasant experience suitable for all types of travellers, especially families.
🧼 Cleanliness – 4/5 (Good)
The rooms and hotel areas are well-maintained, clean, and tidy. Although there is some room for minor improvements, the overall cleanliness standard is still solid and comfortable.
📍 Location – 5/5 (Excellent)
The hotel’s location is its biggest strength. Situated in a strategic area close to the city centre, shopping malls, and plenty of dining options, it’s perfect for guests who want easy access to various attractions and amenities.
👨💼 Service – 4/5 (Good)
The hotel staff are friendly, helpful, and welcoming. Check-in and check-out processes are smooth. While response times could be slightly improved, the overall service quality is good and satisfactory.
🏊♂️ Amenities – 4/5 (Good)
The facilities—including the swimming pool, gym, and other amenities—are in good condition and well-maintained. Families will appreciate the available features. Still, there is some potential for upgrades to enhance the overall experience.
⸻
🎯 Overall Verdict
Zenith Kuantan is a solid hotel choice with an excellent location, good service, and a clean, comfortable environment. It suits families, couples, and solo travellers who want a balanced stay with easy access to the city.
If you’re looking for a well-equipped hotel in a convenient location, Zenith Kuantan is definitely worth considering.
We had such a pleasant family getaway at Colmar Tropicale with our two little ones. The whole experience was smooth and enjoyable from the moment we checked in. The staff were friendly and helpful, especially when it came to assisting us with bags and stroller access — something we truly appreciate as parents of two babies!
The French-inspired village is beautiful and peaceful, perfect for slow family walks and photos. Our room was clean, spacious enough for the babies’ essentials, and comfortable for all of us. We also loved how calm the environment was, making nap times easy.
The Chateau is a family friendly resort, it is also a great place for events like weddings or celebration.
When you arrive to the chateau, it feels as if you were in a fairy tale, castle in the woods. The condition and maintenance of the chateau is awesome, very cozy yet grand at the same time. The staff are very friendly and welcoming to their guests, providing top notch service. There are many different locations to explore and activities to do around the facilities, which make the stay a very eye opening and entertaining one. The room was beautiful, interior design to perfection, very comfy and clean, definitely had a good rest. The food provided at the chateau, one mouth watering meal, it definitely satisfied our taste buds.
Overall the experience at this hotel was fantastic, one that I would recommend to many. I would definitely come back again in the future.
We had a great stay at Swiss-Garden Hotel Genting Highlands with our 6 year old. The room was very spacious and super clean, which made travelling as a family much more comfortable. Everything felt well maintained and tidy.
The rooftop swimming pool was a lovely bonus — clean, relaxing, and a great spot for our child to enjoy while we took in the views. The hotel had a calm, family-friendly vibe, perfect for a short getaway.
Overall, a comfortable and clean hotel that works really well for families with young children. We’d happily stay here again!
The island's scenery is breathtaking, especially in the evenings as the sun sets. The combination of the boardwalk, the water, the clouds, and the seagulls is truly captivating. You can also snorkel and kayak on the island, or simply relax on a cushion by the beach, gazing at the clear blue water, listening to the crashing waves, and minding your own business. It's a relaxing and comfortable experience.
The rooms are decorated in a wood-style style. Ours even had a small pool, a patio, and a small loft. Everything was well-equipped. Knowing we were Chinese tourists, they even switched the Netflix program on the TV to Chinese—a thoughtful touch. The hotel also offers a turndown service with scented candles and a small note on a leaf, making you feel instantly at home. Regarding food, there's a Malaysian restaurant and an Italian restaurant on the island (the hotel owner is Italian, married to a Malaysian woman, and built a hotel here). Breakfast is served at the hotel's buffet, offering both a buffet and à la carte options. The bread, various toasts, muffins, and yogurt are all delicious. I recommend ordering the ones with peanut butter. We only ate at the Italian restaurant once, which was average. The rest of our stay was at the Malaysian restaurant. The chef is a master at making rich, spicy, sour, and fried dishes, and he's very humorous. The smoothies are also very authentic, and I especially recommend the green apple juice, which is a refreshing summer treat. There's also a small bar during happy hour that sells grilled food and fresh seafood. We didn't know about it and missed it, but we ended up ordering a burger, which was amazing! The gravy was juicy, and while the bread was a little dry, it outweighed the problem. Even the roasted potatoes on the side were delicious! Finally, the hotel service here is impeccable. The staff greets you with a smile and immediately seeks to assist you with any needs. In short, it feels like home, and thinking of them brings a sense of security.
Transportation was a bit of a hassle. We landed at Kuala Lumpur Airport, chartered a car to Mersing for a ferry, and spent a few hours exploring Malacca along the way. We departed from the airport's Outlet at around 2:00 PM, arrived in Malacca around 4:00 or 5:00 PM, and departed for Mersing at 7:00 PM, arriving around 11:00 PM. We slept in a homestay in Mersing. The next day, we took the 11:30 PM ferry to Tioman Island, and then another ten-minute ride on the hotel's boat to the hotel. It was a hassle, but on our last day, the hotel dropped us off at the Tioman Island jetty for the ferry. Seeing them say goodbye to us, I couldn't help but think I'd return one day. Besides the scenery, it was their simplicity, sincerity, and thoughtfulness that made this hotel feel like home. It truly was ”home, sweet home.”
“We had a wonderful 2 days and 1 night stay at Ion Majestic Genting Highlands. The room was clean, comfortable, and the view was absolutely beautiful. The overall atmosphere of the hotel was very relaxing and perfect for a short getaway.
We would like to express our special thanks to the hotel staff for the lovely room decoration prepared for our wedding anniversary. It was a very thoughtful and heartwarming surprise that made our stay even more memorable.
Thank you to all the staff for the great service, friendliness, and attention to detail. We truly enjoyed our stay and will definitely come back again
Nice and clean environment 🥰 The view is beautiful, the staff are very friendly. I brought my baby in a stroller and they allowed me to use the lift to get to the room. They also provided the baby cot with clean bedding for my little one. 🥰
Compared to many hotels in Genting, this hotel offers good value for money and feels quite new. The room facilities are good, and the bed is very comfortable. The highlight of our stay was the breakfast, which had a wide and generous selection.
The main drawback is the 1.8 km road leading to the hotel, which is currently affected by nearby construction. The road is uneven with many potholes and is poorly lit at night.
Another issue was that before the 12 p.m. checkout, we were hoping to relax in the room, but the room cleaning upstairs was quite noisy. The sound of moving furniture made it difficult to rest. We hope the management can improve this.
The best place to stay at cameron highlands....view is solid ...breakfast is nice with a nice view and nice spread of food...clean and comfortable room....sleep really well with nothing to worry about.
Only 1 thing u got to have strong legs and stamina when u walk down the hotel to go to the bazaar or shops...so when u walk down u have to walk up so yah
Rooms there option of using fan or aircon or both if u love cold and toilet is clean...shop around the area is alot so dont have to worries of getting hungry late at night can grab food...
Very Good
375 reviews
8.6/10
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8.4/10
Very Good
LlikoniaThe best stay ever! Lepas ni memang duduk sini je 😍 tempat selesa & bersih! Customer service terbaik! Disebabkan kami stay dekat sini tanpa dirancang, jadi nak taknak kena basuh baju kotor. Yup ada washer & dryer 2in1. So basuh semalaman, ingatkan esok tu dah kering. Rupanya dryer unit kita orang ada problem, tapi customer service sangat pantas bagi solusi! Staff tolong keringkan dekat unit lain & kita orang dapat check out lambat sampai baju kering tanpa bayar extra! Thank you so much! My family dari Sarawak nak repeat duduk sini lagi! Harga pun berbaloi walaupun time cuti sekolah ya! Yang penting cantik!
GGuest UserAmma make this one short,
The place is nice, staff were amazing, food could be alot better i mean depedns its almost all Asian.
For all coming to visit, this place is more like a romantic trip than a family vacay.
The beach is very bad TBH its all rocky, no beach front that you can actually lay on and enjoy the dash o'water
The closest lets say snorkelling requires a package purchase or if you know a sea taxi, as relying on this beach's marine life its sad, dead coral everywhere.
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
GGuest UserWe had a great stay at Swiss-Garden Hotel Genting Highlands with our 6 year old. The room was very spacious and super clean, which made travelling as a family much more comfortable. Everything felt well maintained and tidy.
The rooftop swimming pool was a lovely bonus — clean, relaxing, and a great spot for our child to enjoy while we took in the views. The hotel had a calm, family-friendly vibe, perfect for a short getaway.
Overall, a comfortable and clean hotel that works really well for families with young children. We’d happily stay here again!
GGuest UserFunction la sb walking distance dgn kea farm and sheep santuary. Plus kita dh kt atas pagi2x lg, so x hadap jem sgt. Tp parking kalau mlm full. Boleh je parking memana lepas tu. Ubat gigi berus gigi kena request. Overall menang kt location. Yg lain so2x je..yang penting xde la scary and berhantu mcm kome duk ckp. Lol....cleanliness boleh la improve lg sb cadar pon ad stain
GGuest UserAlthough the hotel is a bit old, it offers great value for money. The beach is beautiful, the environment is relaxing, and everything is clean and well maintained. I truly enjoyed my stay here and will definitely come back again!”
TTravelogistExcellent location , outstanding access to facilities, marvellous service, perfect timings of check in and check out practices, and amazing kishok for check in and check out arrangements.
This is a lovely place to stay with family. I went there by 11 am in the morning and got check in immediately without any delay. When I want to find an eateries near by the hotel… There are thousands of options in few hundred steps.
I strongly recommending this world’s largest hotel for those who need to enjoy the Genting highland facilities.
Regards,
Prasath
蚯蚯蚓妹The water dispenser was broken and completely unusable. However, I preferred the room facilities here compared to a 'first world' experience. The price was reasonable, and they provided slippers and toothbrushes. The room was cleaned daily. I would still highly recommend it.
GGuest UserThis is our 3rd time booking for this hotel. Unfortunately, we are not so pleased this time. Lift at Tower was not working well during check out time which was very stressful as many people need to use during that time. Only one lift is working out of the 4 lifts. We ended up using the cargo lift.. Housekeeping did not clean our room on day 2.
TTaogehWe had a wonderful stay at Cameron Highland Resort. The service was excellent, and the staff were very friendly and welcoming. Breakfast was a highlight – everything is freshly cooked to order from the menu, so the food came hot and delicious. Truly a delightful experience, and we will definitely visit again!
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