On the day we were supposed to check out, we had an early morning flight to catch. We asked the staff at the restaurant to let us grab a snack but he said we should go and drink coffee-that we can’t take anything until 6:30am. I find that very disrespectful and rude, we have visited a lot of hotels and there are instances where we have to leave early and we’re allowed to get breakfast since our check out time is 11am.
This stay didn’t quite live up to my past experiences. The full board package was misleading — it didn’t include everything as expected. Despite arriving at the proper check-in time and completing online check-in, I was kept waiting for 45 minutes, which was frustrating. The food, which used to be a highlight in previous visits, wasn’t up to the same standard this time. That said, the staff were friendly and tried their best. Overall, a letdown from what used to be a reliably good place.
A very beautiful view opens from the balcony. Two rooms. One is a living room, the other is a bedroom. The design of the rooms is average, a little overwhelming. There is no built-in noise from the window - this is very good. There will be an ascent to the hotel, you will need to constantly go up and down. It is located in the very center of the city. Within walking distance: attractions, coffee shops, restaurants, the sea. The price is 100% consistent with the quality and all the amenities that the hotel offers. In my case, it was even a little cheaper.
Great apartment hotel close to the airport! It has everything you need—you can cook and do laundry, which is super convenient. Just note that you may need to ask the reception for laundry detergent or dishwashing liquid. Overall, a very comfortable stay
Hotel near Antalya City Center,Antalya57.1% of visitors choose this area
GGuest User2026.01.10
Excellent value for money, especially for a 3-star hotel. The breakfasts were quite varied, the tableware was decent, and everything was nicely presented. In the room, they provide a tea and coffee set along with a kettle. You can also get complimentary tea/coffee at reception throughout the day. The staff are very helpful and try their best to assist with anything you ask.
We stayed last weekend and were very pleased. Although the building is a bit old, it has undergone a very successful renovation process. Both the general areas of the hotel and the rooms were extremely clean, and cleanliness is more important to us anyway.
The quality of the food and beverages was high. The meals, appetizers and desserts served were fresh and meticulously prepared; therefore, every meal was enjoyable. The main dishes we chose from the open buffet were meticulously prepared and presented on plates by the kitchen staff, and we felt special as if we were at a la carte. We would also like to thank the pita chef, the pita and pastries were very delicious.
We were also amazed by the helpfulness, friendliness and professional skills of the staff. They helped us with any needs or questions we had, and we never encountered any negative responses.
The music playing around the pool was very good. We loved the 70’s, 80’s and 90’s rock classics.
We are very happy with our time at Xanadu and definitely plan to come again. We recommend it.
The hotel is located in the cozy and quiet Kasha neighborhood. The grounds are small, but the views are just like those in beautiful Pinterest photos. The staff is friendly and helpful. Everything you need is there: a restaurant, a lounge area, a pool, and more.
We loved the food at the hotel; the portions are large, and the food is delicious and fast. Only the main restaurant is open; the bar and Asian restaurant have been closed since last year, and they haven't removed the menus or signs.
When we checked in, we waited about 40 minutes for our room, even though we arrived after 4:00 PM, which is also check-in time. It was clear the room had been cleaned just before we arrived. The renovations were very tired and shabby. We were shocked by the synthetic bedding, which was covered in pilling. The rooms are practically never cleaned. We only noticed the beds being made. There were often not enough towels, the balcony windows were dirty, we only received drinking water once upon check-in, and our eyecups weren't washed; they'll stay that way for the rest of our stay. We ordered two glasses of Prosecco to our room, but they only responded an hour later and brought us just glasses. The staff's English is poor. The only girl in the restaurant who spoke Russian was able to help us with a basic order for an omelet for breakfast.
The hotel doesn't have its own beach. It's located on the grounds of another hotel and can be reached by foot (about 20 minutes) or by a convenient shuttle (5 minutes), which runs every hour. Be prepared to climb 300 steps up and down to get to the beach after the shuttle. The water is deep and the stairs lead directly into the water, and the water is incredibly clear! The beach itself has beautiful and comfortable beds, but it's still dirty... there are dirty glasses, napkins and bottles scattered about, and the beautiful mattresses on the sun loungers are completely uncleaned.
For a Radisson, this is a very poor hotel and service.
Hotel near Antalya City Center,Antalya57.1% of visitors choose this area
RRabih k.2025.08.16
I had a great stay overall—the hotel offers excellent value for the money. The rooms are comfortable, the service is attentive, and the amenities make it feel like a higher-end experience. The only small drawback is that the soundproofing of the glass windows isn’t perfect, so a bit of outside noise can be heard at times. Still, compared to the price paid, it’s definitely worth it and I would happily stay here again.
We stayed at the Holiday Inn Antalya for our honeymoon and had a lovely experience. The room was clean, comfortable, and well-maintained. We really appreciated the thoughtful honeymoon decorations — it added a special touch to our stay. The complimentary Starbucks drinks were a pleasant surprise and definitely appreciated!
One small hiccup was the air conditioning — due to the cold weather, it was turned off by default and we had to call reception to enable it. Thankfully, the staff responded promptly and resolved it quickly.
Overall, a great stay with warm hospitality. Would definitely recommend!
Hotel near Kaleici,Antalya28.6% of visitors choose this area
AANASTASIIA2025.08.12
We absolutely loved the hotel! I managed to book it with a fantastic discount through Trip.com. Its location in the old town is ideal – you literally step out into charming streets packed with cafes and restaurants. Plus, they even have beautiful parrots living on the hotel grounds, which was a delightful surprise! The breakfasts were incredibly delicious and varied.
Very Good
133 reviews
8.1/10
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6.4/10
DDanish ShadabNot very satisfied with the room size and other services. I booked my room inclusive of breakfast and dinner. Set breakfast with minimum spread. Dinner was also set with only three options to choose from.
AAnonymous UserNice hotel, location a bit away from Alanya was clean and friendly staff, actually the staff were excellent, beach was rocky slippery but still ok, travellers make sure to take light swimming shoes with you, swimming pool was good too.
MMonika MudrikaiteConcorde is absolutely stunning, but it’s the people who make it truly special. From the moment we arrived we were greeted with genuine warmth, and every member of staff was friendly, attentive and professional without being stuffy.A delicious food and drinks , top Turkish coffee . I wanna say special Thank You to Mrs Tulay Basdemir she made are stay even more special her with recommendations and care.We can’t wait to return 🙂
ИИгорьПетровHotel was shot for 24 hours. The room is small but everything is available. Breakfast is included, Swedish table. Staff is kind, love animals. Cosy hotel. There is a swimming pool but it is located in a closed area from the sun.
Kkiss5000Breakfast is the worst I have ever eaten in the past few days. The room is small and the price is expensive. Apart from the good scenery, others make me want to vomit. If I just want to take pictures, I don’t mind if I can stay.
GGuest UserHow can a hotel with no integrity operate legally?
On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in.
- After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation.
- We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation.
- After such a long journey, we simply needed a resolution that would allow us to check in and get some rest.
- The front desk staff demanded we pay €300 before they would allow us to check in for just one night.
- Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment.
- Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY.
- I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip.
- Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card.
- This CASH-ONLY DEMAND raises serious concerns.
- We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking.
- Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment.
- I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled.
- To avoid further disruption to our travels, we chose to temporarily defer the matter.
Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what happened that night.
GGuest UserA very beautiful view opens from the balcony. Two rooms. One is a living room, the other is a bedroom. The design of the rooms is average, a little overwhelming. There is no built-in noise from the window - this is very good. There will be an ascent to the hotel, you will need to constantly go up and down. It is located in the very center of the city. Within walking distance: attractions, coffee shops, restaurants, the sea. The price is 100% consistent with the quality and all the amenities that the hotel offers. In my case, it was even a little cheaper.
AANASTASIIAWe absolutely loved the hotel! I managed to book it with a fantastic discount through Trip.com. Its location in the old town is ideal – you literally step out into charming streets packed with cafes and restaurants. Plus, they even have beautiful parrots living on the hotel grounds, which was a delightful surprise! The breakfasts were incredibly delicious and varied.
GGuest UserThe room was clean, but the inside of the refrigerator was very dirty and had been used with food and cigarette scraps left by someone else. I asked several times during the five days we were there for it to be cleaned, and they always said yes, but it was never done during the five days we were there. There were three different male receptionists and one female receptionist. Only two of them were friendly, and the other two were not friendly and were not warm people. They had bad faces all the time, didn't solve anything, and just made more and more excuses not to help you. So I'm complaining about the poor service at reception. However, the location is excellent and the surrounding area is very safe.
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