This hotel is like a massive complex, offering everything from shopping and dining to entertainment. As for the rooms, they are spacious and comfortable, with even the smallest room type being around 70 square meters. The decor is elegant, featuring noble colors and exquisite embellishments, giving a sense of luxury. The bathrooms are crafted from Italian white marble and are equipped with amenities such as a bathtub and a separate shower, truly showcasing opulence. Regarding service, most of the staff are warm and friendly, actively helping guests with their issues.
Overall, I'm quite satisfied with The Parisian Macao. The biggest highlight was on our second day: after we left, the housekeeping staff neatly arranged my girlfriend's large collection of cosmetics. We were genuinely surprised and delighted when we returned. Also, I had arranged with the hotel to prepare a cake for my girlfriend, and it was absolutely delicious.
The overall hygiene and service were very good. Located in a bustling area of Macau, the environment is also pleasant. However, the room had a minor issue – the TV couldn't screen mirror – and it was a bit small, though that's understandable given the prime location.
## Facilities: Quite Disappointing
On the first day, the shower drain was blocked, causing water to overflow everywhere. It was quite late, so I ended up using a bathmat to soak it up myself. The next day, I specifically called the front desk, and they left a message when I returned saying it had been resolved. To my dismay, it was blocked again the second day, forcing me to rush out mid-shower to call them.
Additionally, the room phone seemed to have a faulty connection; I kept trying to dial but couldn't get a call through. Even after requesting an air purifier, my throat still felt quite stuffy.
## Service:
During check-in, I specifically requested not to be given a room at the end of the corridor. Well, they assigned me the very first room. Two staff members even came up to demonstrate how to operate the curtains... (a bit excessive!). However, the room service staff were actually very good; they were patient and responded promptly to all my requests.
## Location:
The location is indeed quite out of the way. Taxis are scarce during peak hours, whereas it was much easier to hail a cab at The Londoner during the same times. I wouldn't recommend staying here if you're traveling with minors, as you'll have to walk a much longer route if you can't cut through the casino. I honestly don't know how people manage to explore all of Macau in a single day. For me, getting back from The Venetian felt incredibly far, and even getting to The Londoner was quite a trek. I was so exhausted I even considered taking a taxi just to get to Wynn.
## Cleanliness:
The cleanliness was acceptable. I didn't experience any allergic reactions while sleeping, and overall, the room was quite clean. However, I suspect my throat discomfort was likely related to the carpet.
Unexpectedly stranded in Macau, we rushed to check in at the hotel in the early hours of the morning. I thought it would just be a quick, temporary stop, but instead, we received an incredibly touching experience. Not only did the hotel proactively upgrade our room, but when they learned my husband had mobility issues, they specially arranged a wheelchair. The staff meticulously assisted us the entire way, pushing him steadily into the room and making sure he was comfortably in bed before they left.
The upgraded room was spacious and clean with complete amenities, instantly washing away the fatigue from our late-night journey. This unexpected stay was made incredibly warm by the hotel's heartwarming service. Their thoughtfulness and care truly left us feeling immensely grateful. The hospitality in Macau really touched our hearts! We will definitely come back again!
🇲🇴 Macau Weekend | A Relaxing Weekend Getaway at YOHO Treasure Island
Popped over to Macau for the weekend and decided to stay at the YOHO Treasure Island Hotel this time. No rushing to attractions, no crowds – just wanted a quiet, chill weekend at the hotel.
The Pure Gold (Treasure Island) Fireworks Seaview Room we stayed in was incredibly spacious. The view from the bay window was amazing, offering a direct photo op with the Macau Tower.
I absolutely have to highlight the infinity pool on the second floor of the hotel. It seamlessly blends with the Nam Van Lake scenery, providing an expansive, unobstructed view. The gym equipment is brand new, and working out while looking out at the Almeida Ribeiro square view really lifts your spirits.
The YOHO Treasure Island Shopping Centre downstairs is also great for a stroll. It perfectly satisfies all your dining, entertainment, and shopping needs. There's even an S-tier POP MART store here, showcasing many popular MEGA series and Macau-exclusive photo installations. I was super lucky and pulled the design I wanted!
We grabbed lunch at Five Guys. The burgers are made fresh, the patties are juicy, and the fries are freshly fried in peanut oil. Dining in the outdoor area even lets you enjoy the Nam Van Lake view.
After lunch, we caught 'Zootopia 2' at the Bona International Cinema. The cinema environment is excellent. The VIP seats recline fully, and there are dedicated USB charging ports and small lamps. The screen and sound effects were also impressive – highly recommend it!
That's how the weekend calmly unfolded at the hotel. Swimming, working out, watching movies, dining – everything was so convenient. Plus, if you drive, parking is free for hotel guests (other visitors get 3 free hours, with extra time for additional spending).
If you also enjoy this kind of no-rush, all-in-one relaxing staycation, this would be a great choice!
#MacauHotel #MacauWeekend #YOHOTreasureIslandHotel #RelaxingWeekend #MacauTravelGuide #DiscoverHiddenGems
The room we chose had an excellent view, and with the current Alice in Wonderland theme, the garden design was truly fantastic. The only thing that bothered me the most was the poor soundproofing. You could clearly hear people talking as they passed by in the corridor, which negatively impacted my sleep quality.
The hotel offers many dining options, and most of the staff were quite friendly. However, on the day we checked out and needed to take the shuttle bus, the attitude of one staff member was so bad that I really wanted to file a complaint. This experience alone is probably why I won't be staying here again. After all, there are so many other choices available.
We had a great stay here. Nice Christmas 🎄 decorations in the hotel. Staff very helpful with everything. Breakfast was ok (great pastries 🥐) could have some more options like fresh vegetables. Location is nice next to river with walking distance to old center. Pity the casino was closed, seems there will not be a restart of these facilities here. Therefore also less options for shuttle buses (ferry, boarder, etc). The room was good but we had a room with this connection door to another room, where sounds from direct neighbors can be heard through quite well. But overall pleasant stay.
An wonderful stay in the Grand Hyatt, 2 nights room on the executive floor, a delicious breakfast on the 3th floor with Christien who takes care for everyone and let you feel that you are special 😊 we really enjoyed it. It where not our first visit, but sure definitely not our last one! See you all next time.
The hotel service quality was exceptionally good. We celebrated for our wedding anniversary and son’s graduation here, and the hotel has arranged a very memorable experience for us, including free upgrading of the room type to Eiffel Tower view, jelly cakes, welcome fruits, drinks and snacks, and special room decorations. The front desk manager Adam and officer Jovi were so nice and helpful that we felt like coming home during our stay. We also enjoyed the hotel facilities including swimming pool with free fruits and ice creams, gym, spa and jacuzzi. Last but not least, we ended up our stay at the Chinese restaurant Zi Yat Heen with 米芝連 dim sum and dishes. This was a really wonderful and memorable stay and we look forward for visiting the hotel again in future.
The room was absolutely fantastic! The location is superb, offering views of Hengqin, Zhuhai across the water in Taipa. The facilities are luxurious and complete, and the hygiene is top-notch – truly excellent. The service was also first-rate.
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WWeiweiLiuUnexpectedly stranded in Macau, we rushed to check in at the hotel in the early hours of the morning. I thought it would just be a quick, temporary stop, but instead, we received an incredibly touching experience. Not only did the hotel proactively upgrade our room, but when they learned my husband had mobility issues, they specially arranged a wheelchair. The staff meticulously assisted us the entire way, pushing him steadily into the room and making sure he was comfortably in bed before they left.
The upgraded room was spacious and clean with complete amenities, instantly washing away the fatigue from our late-night journey. This unexpected stay was made incredibly warm by the hotel's heartwarming service. Their thoughtfulness and care truly left us feeling immensely grateful. The hospitality in Macau really touched our hearts! We will definitely come back again!
HHudieFrom December 2nd to 4th, I had a leisure vacation and chose to stay at The Londoner Macao's Grand Suites. The service experience was truly excellent. Check-in is usually at 3:00 PM, and by the time I got to the front desk, it was already past that. The front desk staff informed me that the non-smoking area still needed a bit more time as housekeeping wasn't finished yet, and Deluxe King rooms were in high demand. They offered to upgrade me to a suite and first asked if I minded being a bit further from the elevator. I said I didn't, and they immediately processed the upgrade to a suite. I was able to move into the room right away, and I was very happy with it. For my first night, the mini-bar drinks and snacks were complimentary, which was a thoughtful touch. I was quite hungry and didn't want to go out, so this considerate gesture was perfect. After a two-and-a-half-hour drive and crossing the Hengqin border, I was exhausted and needed to rest, and this really made things convenient for me at that moment. I was very satisfied with the hotel service – that's the first point.
Secondly, when I checked out on December 4th at noon, I called for a bellboy to help with some luggage. He arrived even quicker than expected, with a genuine smile. He introduced himself as Koenig and said, 'Ma'am, I'm here to assist you with everything.' He was polite and spoke in a very friendly tone. Such a bellboy leaves an excellent impression; he was truly courteous. It's clear the hotel's training program is very effective. Koenig was absolutely a professionally trained hotel staff member, with every action being perfectly executed. He proactively asked about my stay and if I was satisfied with the hotel, and if everything was convenient. His proactive communication with guests shows how much he cares about their experience, which is an excellent quality. Hotels really need frontline staff like this to get feedback on guests' experiences. This has already given me a good reason to choose The Londoner Macao's Grand Suites again for my next stay. I hope the hotel continues to offer more pleasant surprises to its guests. 💁🖐🌹🌹
SShixinwang74Overall, I'm quite satisfied with The Parisian Macao. The biggest highlight was on our second day: after we left, the housekeeping staff neatly arranged my girlfriend's large collection of cosmetics. We were genuinely surprised and delighted when we returned. Also, I had arranged with the hotel to prepare a cake for my girlfriend, and it was absolutely delicious.
The overall hygiene and service were very good. Located in a bustling area of Macau, the environment is also pleasant. However, the room had a minor issue – the TV couldn't screen mirror – and it was a bit small, though that's understandable given the prime location.
AAnonymous UserThe room we chose had an excellent view, and with the current Alice in Wonderland theme, the garden design was truly fantastic. The only thing that bothered me the most was the poor soundproofing. You could clearly hear people talking as they passed by in the corridor, which negatively impacted my sleep quality.
The hotel offers many dining options, and most of the staff were quite friendly. However, on the day we checked out and needed to take the shuttle bus, the attitude of one staff member was so bad that I really wanted to file a complaint. This experience alone is probably why I won't be staying here again. After all, there are so many other choices available.
GGuest User## Facilities: Quite Disappointing
On the first day, the shower drain was blocked, causing water to overflow everywhere. It was quite late, so I ended up using a bathmat to soak it up myself. The next day, I specifically called the front desk, and they left a message when I returned saying it had been resolved. To my dismay, it was blocked again the second day, forcing me to rush out mid-shower to call them.
Additionally, the room phone seemed to have a faulty connection; I kept trying to dial but couldn't get a call through. Even after requesting an air purifier, my throat still felt quite stuffy.
## Service:
During check-in, I specifically requested not to be given a room at the end of the corridor. Well, they assigned me the very first room. Two staff members even came up to demonstrate how to operate the curtains... (a bit excessive!). However, the room service staff were actually very good; they were patient and responded promptly to all my requests.
## Location:
The location is indeed quite out of the way. Taxis are scarce during peak hours, whereas it was much easier to hail a cab at The Londoner during the same times. I wouldn't recommend staying here if you're traveling with minors, as you'll have to walk a much longer route if you can't cut through the casino. I honestly don't know how people manage to explore all of Macau in a single day. For me, getting back from The Venetian felt incredibly far, and even getting to The Londoner was quite a trek. I was so exhausted I even considered taking a taxi just to get to Wynn.
## Cleanliness:
The cleanliness was acceptable. I didn't experience any allergic reactions while sleeping, and overall, the room was quite clean. However, I suspect my throat discomfort was likely related to the carpet.
HHeiWhyWPThe room was absolutely fantastic! The location is superb, offering views of Hengqin, Zhuhai across the water in Taipa. The facilities are luxurious and complete, and the hygiene is top-notch – truly excellent. The service was also first-rate.
11592050****I arrived at the hotel around 3:30 PM, but was told at check-in that my room wasn't ready yet. I asked them to check for an available room twice and stood waiting for over ten or twenty minutes. Eventually, they offered a room upgrade but said it wouldn't be ready until 5 or 6 PM. I noticed other guests checking in next to me were also waiting for their rooms, receiving the same explanation that previous guests had checked out at 2 PM, so the rooms hadn't been cleaned yet. As I was traveling with a child, I asked if we could have a late check-out until 1 PM the next day, but was told no because the hotel has been fully booked recently. This felt a bit inconsistent with their earlier explanation about rooms not being ready due to 2 PM check-outs. The hotel facilities are good and quite new, but the bathroom's ventilation system is a bit loud and noisy.
GGuest UserIt was such a pleasant stay at the Okura hotel. We were there to celebrate birthday for 2 family members. The hotel decorated the room and offered a yummy birthday cake and stuffed bears wearing kimono. The kids were so happy. They also accommodated our request to arrange a room close to elevator (literately next to it) to my father-in-law who has reduced mobility. Thomas was supper helpful and nice. There is no in-dining breakfast as the restaurant is under renovation. Would like to come back when it is re-opened.
MM297313****🇲🇴 Macau Weekend | A Relaxing Weekend Getaway at YOHO Treasure Island
Popped over to Macau for the weekend and decided to stay at the YOHO Treasure Island Hotel this time. No rushing to attractions, no crowds – just wanted a quiet, chill weekend at the hotel.
The Pure Gold (Treasure Island) Fireworks Seaview Room we stayed in was incredibly spacious. The view from the bay window was amazing, offering a direct photo op with the Macau Tower.
I absolutely have to highlight the infinity pool on the second floor of the hotel. It seamlessly blends with the Nam Van Lake scenery, providing an expansive, unobstructed view. The gym equipment is brand new, and working out while looking out at the Almeida Ribeiro square view really lifts your spirits.
The YOHO Treasure Island Shopping Centre downstairs is also great for a stroll. It perfectly satisfies all your dining, entertainment, and shopping needs. There's even an S-tier POP MART store here, showcasing many popular MEGA series and Macau-exclusive photo installations. I was super lucky and pulled the design I wanted!
We grabbed lunch at Five Guys. The burgers are made fresh, the patties are juicy, and the fries are freshly fried in peanut oil. Dining in the outdoor area even lets you enjoy the Nam Van Lake view.
After lunch, we caught 'Zootopia 2' at the Bona International Cinema. The cinema environment is excellent. The VIP seats recline fully, and there are dedicated USB charging ports and small lamps. The screen and sound effects were also impressive – highly recommend it!
That's how the weekend calmly unfolded at the hotel. Swimming, working out, watching movies, dining – everything was so convenient. Plus, if you drive, parking is free for hotel guests (other visitors get 3 free hours, with extra time for additional spending).
If you also enjoy this kind of no-rush, all-in-one relaxing staycation, this would be a great choice!
#MacauHotel #MacauWeekend #YOHOTreasureIslandHotel #RelaxingWeekend #MacauTravelGuide #DiscoverHiddenGems
LLili9588Unacceptable Attitude from Front Desk and Lobby Security
My morning flight landed in Hong Kong, and after picking up my husband (who was utterly exhausted from his flight from Italy), we arrived in Macau around 11 AM. We immediately went to the front desk to inquire about an early check-in, as we were both extremely tired. Despite having called Ctrip beforehand (whose customer service was excellent and who confirmed they would arrange an early check-in if a room was available), the hotel flatly refused, insisting check-in was strictly at 3 PM.
We were forced to wait in the lobby. Exhausted, we eventually dozed off. A security guard then approached and *kicked our chair*, yelling loudly, ”Get up! Get up! Hey! Hey!” It was incredibly humiliating and made us feel like refugees. This wasn't a one-off incident either.
Unable to endure this treatment, I finally spoke to the lobby manager. His attitude and prompt action, however, were commendable. He immediately intervened with the front desk, and within half an hour, we were finally able to check into our room.
This entire experience was truly appalling and utterly disheartening.
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