5-Star Hotels in Xinjiang, China

The room was clean and well-maintained, with a thoughtful layout and an expansive view. The facilities and amenities were comprehensive, modern, and convenient. All the staff, from the front desk personnel we met upon entering to the housekeeping attendant in the hallway, were incredibly friendly and attentive. It was a very pleasant stay, and I'll definitely choose this place again if I have the chance to visit Xinjiang in the future.

On the last day of my trip, I chose this hotel primarily for its convenient access to the airport the next day, so I didn't have high expectations. However, I was pleasantly surprised! I was tired and didn't want to go out for food, and luckily, the hotel's 38th-floor lobby also houses a 'cloud restaurant' that served a delicious dinner. Plus, my room offered a fantastic view of Bogda Peak, which was an incredible bonus! The next morning, heading to the airport was a breeze – I just dropped my room card into the box downstairs and didn't have to go all the way back to the 38th floor to check out. Absolutely superb!

Satisfied, great location, convenient transportation, easy to travel! What touched me most about this stay at the Mandarin Hotel was the attentive service of Angel DEMI! From the booking stage, she took the initiative to contact to confirm the needs, helped to arrange the room in advance, and took care of even the details - knowing that I have a light sleep, she specially arranged a quiet high-floor room; during the stay, DEMI always paid attention to our needs, asked every day if we needed help, and recommended nearby food, she responded quickly and patiently solved. She also paid attention to our feelings when we checked out. The hotel is conveniently located, the room is clean and comfortable, and DEMI's warm and thoughtful service made this stay experience perfect! I will definitely find her next time, and I strongly recommend it to everyone!

This was my second stay at the Jiayuhe Hotel, and I absolutely love it. The unique interior design is grand and impressive. The staff are warm and attentive. The restaurant is quite spacious with a rich variety of options, and its proximity to the elevator is very convenient. The rooms are clean, and the shower water pressure is excellent. Plus, the view from the hotel window is lovely. The nearby Xinjiang specialty store offers reliable product quality, and there are many restaurants with diverse regional cuisines around to explore and try. All in all, it was a very satisfying stay.

As the most expensive hotel in Kashgar, the environment and facilities are first-class. However, the service and hygiene could be improved. The value for money is better than staying at the East Gate of the Old City, which is more convenient for watching the opening ceremony.

The homestay is located in the ancient city scenic area. After booking a room, there are professionals who provide one-on-one service for you, which is very considerate. After arriving at the store, the front desk lady received you very warmly and upgraded the room type for free. After checking in, there was also a thoughtful fruit plate. The room is very beautiful, with the exotic characteristics of Xinjiang. The homestay also has afternoon tea at the museum, which is very worth visiting. Next time I have the opportunity to come to Kashgar, I will definitely stay here

My journey westward led me to the Hilton Urumqi. Stepping through the doors, it felt as if I had entered a soothing oasis. After a long and dusty journey, what was most precious was encountering such genuine warmth. A young lady at the front desk, named Xiaobao, greeted me with smiling eyes. Her words carried a unique clarity and sincerity, characteristic of the Northwest. She calmly and efficiently handled all the minor tasks, as if it wasn't just routine work, but rather like brushing dust off the clothes of a long-lost friend. Seeing my bewildered expression, she offered extra advice; when I inquired about local attractions and itineraries, she leaned over with a pen, meticulously outlining details. Such meticulousness went beyond her duties; it was more akin to an inherent kindness and sincerity. The system at my previous hotel had failed to log out my secure session, leaving me stranded at the front desk, helpless, much like an ancient traveler who had lost their transit permit – anxious and embarrassed. Thankfully, Xiaobao came to the rescue, and with exceptional patience and professionalism, she helped me resolve the issue. What was originally just a routine stopover became a memorable highlight of my journey, thanks to this meticulous attention to detail. Across a thousand miles of desert, with the gentle tinkling of camel bells, travelers have always sought nothing more than a lamp, a warm cup of tea, and a kind word. Yet here, nestled among the buildings at the foot of Bogda Peak, what I received far exceeded these simple desires. The grandeur of the Northwest is hidden in its mountains and rivers; the warmth of Hilton is reflected on the faces of its people. My heartfelt thanks to Xiaobao; through her kindness, she truly showed me the meaning of 'a home away from home'. While other five-star hotels I've stayed at might match Hilton's facilities, it's the personal kindness and amiable nature of the staff that truly makes guests feel refreshed and at ease. It is precisely these golden pieces of the puzzle that assemble into the perfect experience at Hilton Urumqi.

No complaints about the room itself, and for this price including breakfast, it offers excellent value. However, the welcome fruit was not up to standard; they should either skip it entirely or provide something fresh. I asked for a replacement, and a fresh portion was indeed brought, but it was delivered by a cleaning lady. I think such requests should be handled by more professional staff. No sooner had the fruit issue been resolved than the bathroom door broke. The same kind cleaning lady thoughtfully tried to fix it, but I really think a hotel of this caliber should have dedicated, professional plumbers or maintenance staff for these kinds of repairs! Then, unbelievably, at 12:30 AM, another delivery of fruit arrived – *the exact same spoiled batch*! This really highlights a massive communication breakdown at the front desk and makes one wonder what the intention was. Despite all this, I want to specifically commend the cleaning lady for her kindness and effort. However, the hotel urgently needs to strengthen its management, improve service quality, specifically optimize its service system, and address issues promptly and effectively.

A truly wonderful stay that exceeded all expectations! We stayed in different hotels in Tashkurgan County over three days, and only Snow Crown deserves a full five-star rating! Excellent Location: The hotel is perfectly situated. Turn right outside and you'll be right on the Panlong Ancient Trail, the Khunjerab Pass, and the various attractions of the Wakhan Corridor. A key point is that there's a gas station right at the door. Travelers should definitely choose a hotel close to a gas station; there are no gas stations along the way to the attractions, so be sure to fill up before setting off. Outside the window, the wetlands and snow-capped mountains offer breathtaking views. Even at night, when there aren't any sandstorms, you can see the stars. Attentive Service: Of the three hotels we stayed at, only Snow Crown had the concierge take the initiative to help with our luggage from the moment we got off the bus. The front desk staff, both Tajik men and women, spoke fluent Chinese and asked if we were traveling for pleasure or business, and recommended itineraries. They also helped us carry our luggage to the car upon check-out and gave us a gift. Room Cleanliness: The room was larger than expected, very clean and tidy, with no odors. Besides the oxygen machine, it also had a humidifier, which is incredibly important for mainland travelers. The room's toiletries were all disposable Chando products, not the kind that come in refillable bottles. They were genuine and smelled great. Two face masks were also provided with the room. The bedding was soft and comfortable, and I slept soundly. The bathroom had separate wet and dry areas, and the water pressure was strong, making for a very comfortable shower. Full Facilities: There was a gym and swimming pool, but I didn't have time to use them. The laundry room was especially noteworthy, with more than double the number of machines compared to other hotels. There was also a free billiards room and karaoke. In the evening, you could choose between Chinese food or yak hotpot, both conveniently located right outside the hotel. The breakfast was more varied and delicious than at other hotels. This trip was made even better by choosing this hotel. I will definitely stay here again and recommend it to friends!

We loved the Urumuqi Conrad! For our entire stay, the service was superb and attentive. We always felt very welcomed. The room was excellent and impeccably maintained. The executive lounge offered both afternoon tea and light dinner service. The staff was super nice and helpful. The breakfast buffet was delicious and offered many made to order items. The bell men and housekeeper all performed very well. Overall, we highly recommend the Urumuqi Conrad.