5-Star Hotels in Penang, Malaysia

A lil bit annoying from the toilet. Making sound like someone knocking, from the pipeline. My kids feel a lil bit terrified from that sound. Is that a common sound there? But overall, its a very satisfying accomodation. my kids enjoy with the pool. Charlie, I came across one or two Charlie ants in the toilet and sauna room.

I’ve always wanted to spend a day at Lone Pine Penang, and I’m so happy I finally got the chance to experience it. 🤍 Everything about the stay was lovely, from the beautiful colonial-inspired surroundings and charming architecture to the peaceful atmosphere and thoughtful service. The whole place feels like a little escape from the busy world, with such a timeless and whimsical charm. It was exactly the kind of place I had imagined it would be, and getting to slow down and enjoy a day here felt really special. Definitely a stay I’ll remember and a place I’d love to return to someday. ✨

Environment: The hotel's restaurants are all on the west side, so the rooms on the west side are terrible. There's a strong smell of cooking oil in the rooms and a heavy odor in the hallway. It smells like steaming in the morning and stir-frying/grilling at other times, which is really bad. Noise: The hotel rooms are all next to the環山(Huanshan) highway, so it's very noisy. Surroundings: It's next to Cat Beach, which is lovely, and it's very convenient to get to the Butterfly Garden and Spice Garden. However, the shuttle bus to the city and Dingyi Beach only has 15 spots per day.

I stayed at this hotel for two nights and was very satisfied with everything. The room was spacious, the bedding was comfortable, and the environment was pleasant, truly giving a 'facing the sea, with spring blossoms' vibe. The only thing I was unhappy with was the salesperson at the gift shop next to the lobby on the first floor. I bought a bunch of fridge magnets, and after paying, I asked if they had a gift bag, even offering to pay for it. The Malaysian saleswoman wearing a headscarf suddenly yelled at me, meaning they don't provide gift bags and told me to get out quickly. She really yelled, which was a bit baffling and not a polite tone at all. She clearly wasn't friendly to Chinese people. One star for this attendant. Since the shop is inside the hotel, I consider it bad service. It instantly ruined my mood.

Overall, everything was pretty good. While the rooms and hotel facilities are a bit dated, it is an established hotel, and the overall maintenance is quite good, reflecting the quality of a traditional hotel. The resort atmosphere is excellent, with a relaxed and comfortable environment, perfect for slowing down and getting some good rest. The service was generally quite attentive, with friendly staff and smooth communication throughout my stay. The dining was decent overall; the selection was reasonably rich, and both the taste and quality were good, satisfying my needs during the vacation. Although the hardware facilities aren't the newest, the overall experience was still quite comfortable, and the ambiance of an established resort hotel was definitely present.

The environment is good and the service attitude is great. The breakfast has a wide variety of options and the food is all quite good. You can walk straight out from the pool area to the beach. However, I personally felt that the soundproofing in the rooms wasn't very good.

Overall, I had a pleasant stay at Crowne Plaza Penang Straits City. The hotel is relatively quiet, and the room has a very comfortable and relaxing atmosphere. I really liked the lighting in the room. There are warm yellow lights near the bed, which make the room feel very chill and cosy at night. On the other hand, the lighting around the bathroom and mirror area is white and bright, so it does not feel dim at all. The blackout curtains also work well, so the room does not get too bright or hot from the sunlight during the day. There are quite a lot of mirrors around the bathroom area, which makes the space feel bigger visually. The room also comes with a 3x magnifying mirror that can be adjusted to different angles. Once adjusted properly, it is very clear and convenient to use. I also like that the mirrors do not face directly towards the bed. One small inconvenience is that there is no chair placed directly in front of the mirror, so if you want to sit down while doing your makeup, you may need to move the chair over yourself. The shower area and toilet are separated, which is convenient. However, I felt that the toilet ventilation could be slightly better, as smells do not disappear very quickly. The amenities provided were quite complete as well. If I remember correctly, they also provided body lotion and hair conditioner in addition to the usual toiletries. The service was friendly and helpful. The staff were polite and proactively offered to help carry our luggage. We also arrived when a room happened to be available, and they kindly allowed us to check in earlier than the standard check-in time, which made the whole experience even more convenient. Location-wise, the hotel is a little further away from the main tourist attractions in George Town. You will also most likely need to take a Grab when going out for food, although the rides are generally not very far. There is also a 7-Eleven downstairs, which is very convenient if you need drinks, snacks or other basic items. Overall, I was quite satisfied with the comfort, lighting, service and spacious feel of the room. It is a nice option if you prefer somewhere quieter and do not mind taking Grab to the main attractions.

Beautiful, beautiful, beautiful! The pool, the room, and the mall are all just 3 minutes away. You can step out of the hotel, take the elevator, and everything is super convenient, no matter which way you go. You should definitely try the durian next door, it's amazing! When you go to the beach, remember to search for the Starbucks at Tingyi branch.

Overall, we had a great stay! The hotel was very comfortable, and the foreign staff were really friendly and welcoming. The dining area was big and comfortable, and the food was delicious. No issues at all with the food or dining area. The only downside was that the toilet in our room had a bit of a bad smell, and there was some leaking around the toilet. The receptionist could also be a little friendlier. But overall, we enjoyed our stay and would definitely come back again!

The hotel is quite close to major attractions. The infinity pool on the 36th floor is a major highlight and definitely worth checking out. The room decor is new, and the facilities are well-equipped, but there's a strong renovation smell, and limited space for personal belongings. The front desk staff are welcoming. Housekeeping is only provided for stays of three days or more. However, there's a charge for luggage storage after check-out. Overall, I recommend staying here!