5-Star Hotels in Perak, Malaysia

5-star hotel, but unfortunately the service was far from 5-star. We arrived for check-in at around 3:30 PM, only to be told that our room was not ready and that we had to wait another 30 minutes. For a 5-star hotel, I would expect the room to be ready by the stated check-in time. The staff also did not properly explain or guide us regarding the location of the available facilities. More importantly, some staff members did not handle guests in a professional or attentive manner. Overall, the service and guest experience did not meet the standards I would expect from a 5-star hotel. There is definitely room for improvement, especially in staff professionalism, communication, and guest service.

We had a wonderful stay as we planned a birthday surprise for my wife. The decorations were lovely and really made the occasion feel extra special. The room was clean, tidy, and comfortable, with a beautiful view that added to the whole vibe. The pool was great and very kid-friendly, and the easy access to the beach was a big plus for our family. The buffet spread was also impressive, with plenty of variety and delicious choices for both dinner and breakfast. Overall, we had a memorable stay and truly enjoyed our time here. We’ll definitely be coming back again!

I really love the room. The bed was very comfortable with the nice pillows. Duvet cover is lovely with the hotel detailing on them. Well done management. The bathroom is big with separate wet bathroom. Toilet came with bidet and automatic wash machine control system. Breakfast buffet was really good spread and kudos to the f&b team with their amazing hospitality and services. Special shoutout to the staff Hattame for his great hospitality and service. Good ambiance too. Rooftop pool was small but it’s clean and overlooking the airport. There’s a lifeguard and staff around. On the other hand i was very disappointed with the cleanliness at the coffee counter in the room. Total disaster for such a brand new hotel. The dust are so thick on the fridge and all over the coffee cabinet. So disappointing and disgusting. Housekeeping manager or management should check on their staff works. Kettle was not clean properly and there is a left over water in the kettle, obviously not clean from the previous guests. Totally unacceptable for so call 5* hotel. Front desk staff was not friendly and gave me a fake smile and I was not feeling welcome at all. One of the female staff wearing worn out shoes and making so much noise while she moving around the reception which i find so annoying and what a poor grooming and service standard for a hotel. She not even smile at me while I was there at the counter for the check in. Overall I was happy with the comfort of the room and parking area was very convenient for me. Hopefully the management take note of my feedback and hope for the improvement of my next visit otherwise will be my last visit. Thank you.

Really nice place for a relaxing getaway! Surrounded by trees, lakes and mountains, the resort is serene and quiet, and the caves really are unique attractions to wind down and free the mind! The yoga classes and jungle walk are also a plus point about this place. Staffs are friendly and helpful too! Their unlimited breakfast is also another attraction as they offer variety of choices. Overall it’s a worth visit despite the high price. Will definitely recommend this to friends!

You can really see how this resort may have been magnificent 20 years ago but today, it does seem rather dated. Beautiful place, nonetheless. However, for a place whose amenities and services rely heavily on bookings (taking away from the spontaneity some may appreciate), the booking system is highly HIGHLY flawed - you'd have to always contact a staff member and there is no booking confirmation sent over via email or anything of that sort, leaving room for errors. That said, what the place lacks in technological upgrades, it makes up with the fantastic and friendly staff.

Place is easily accessible and is located minutes away from many popular eateries. The facilities are also well maintained. As a gym go-er, I am impressed by how clean the gym is. Equipment is sufficient for daily use. However, the disappointing side of this is the management itself. The door handle in my room was loose, hence I was stuck in the room for more than 30 minutes. Called the hotline twice and nobody picked up. Even contacted their WhatsApp number, and received slow response. In the end, I sorted out the problem by myself.

I really enjoyed my stay, mainly due to the fantastic location so close to Ipoh’s city center. The furniture and facilities are in pristine, new condition (opened 2026), which made for a comfortable experience. Unfortunately, there were two disappointing details: 1. The toothpaste was unusable. The cap couldn't pierce the foil seal and snapped off when we applied pressure. Both of our sets had this design flaw. 2. Trip.com shows the wrong location; it sent us to the neighboring apartment instead of this one, making it stressful to find the exact location. Everything else was great, and I would come back, but I hope these two issues are fixed soon.

The room was spacious and the living room was fully equipped. It felt like facing the tropical rainforest, very quiet, and the pools were numerous and fun. There's a 500-meter lakeside running track, giving you the feeling of running in a tropical rainforest. Breakfast was plentiful. The hotel has strict security management, and the overall environment is very quiet, making it a great resort for long stays.

Spacious apartment, we were comfortable, and check-in/check-out was quick. The nearby construction wasn't an issue. There were plenty of towels in the room. The parking was convenient. The view from the window was of the park and mountains, very beautiful. Superb location for the amusement park.

A big thanks to the management for free upgrade to studio suites 😍 We felt at home, the room with all the necessities, fresh airs, complimentary drinks and kacang putih, member price for in room service of the Dome. I especially love the bath, water pressure is strong 👍🏻 It would be even better if lotion is provided 😊