5-Star Hotels in Hawaii, United States

Check-in and check-out were smooth, the towels and slippers were thick and fluffy, and the small details were well thought out, which made my heart full. My children also said that the hotelier at the Halekulani was the kindest and most impressive, so it was the best. Next time, I want to stay from the first day.

Check-in is usually at 4pm, but when I went there in the morning to drop off my luggage, I was told that my room would be ready within an hour, so I was able to check in around 12:30pm. There were many Japanese staff members, so I was able to stay comfortably even though I couldn't speak English. Also, all the staff were smiling and full of hospitality, and it was clear that they put the customer first, so I was very satisfied.

Great staff—always willing to help. The lobby is really nice, with a beautiful aquarium and comfortable seating areas. The room is smaller compared to Hilton Hawaiian Village, but we loved the clean décor. Our balcony had an ocean view, which was really nice. Check-in and check-out were fast and easy. We would definitely stay here again.

We loved every aspect about the hotel. It was well appointed. The rooms were amazing. The service was great. The sister property was a nice bonus. The beach was awesome and not a piece of plastic was seen on the beach or in the ocean. The check-in experience was pleasantly memorable with leis and welcome beverage. The reuseable water bottle may be the best gift I have received ever. We will be back and hopefully stay longer and more often.

The hotel is an hour's drive from the main beach of Wikiki. There are few people and the environment is good. There are many activities to play. You can interact with various dolls at close range. The room is relatively average (very cold). There are also many hot spring pools in the hotel. After playing It's great to be able to jump into the hot spring pool at any time. The biggest problem is eating. The internal restaurants are very disappointing. However, after leaving the hotel, there is a square opposite. Although there are only a handful of restaurants, they taste pretty good, especially the coffee at Starbucks. I go there every day and the tips are mind-boggling. . . There are only supermarkets and restaurants nearby. If your child suffers from gastroenteritis, you have to take a taxi to Wikiki to find a hospital. In short, it is a holiday destination with a good environment that children like. It is a bit boring to stay for a long time because you can only play in the hotel every day. Wikiki is more lively.

First of all, I want to praise Ctrip's customer service. On the day of check-in, the hotel said that the order had not been received. I contacted Ctrip's customer service and it was resolved within 30 minutes. It should have been early morning in China at that time. I really appreciate the speed of the customer service. The hotel is relatively new, and the sea view room I booked has a nice view. Then the front desk is still very friendly, and any problems can be solved quickly. The flight arrived in the morning local time, but I was checked in immediately, and they took the initiative to help me accumulate Marriott points. The biggest problem is housekeeping. On the day of check-in, I felt that the sheets were not new, and I could see a little shoe print and hair at the end of the bed. But I was too tired that day and didn't care. The next day when I was going to take a bath, I found that the wall of the bathtub was covered with mud, and it was obvious that it had not been wiped. When the cleaning lady came in, I asked to change the sheets and wipe the bathtub. The old lady told me that I had to apply to the front desk to change the sheets. So when I went out, I told the front desk about the sheets and bathtub again, but the front desk's response was obviously that the cleaners should change the sheets automatically. . . Then when I came back at night, I found that the sheets had been changed, but the bathtub was still not cleaned!!! Maybe because I wiped it a little the night before, the cleaner thought it was clean. But when I returned to the room, I found that the bathtub was still full of my hair that I had lost that morning. I left a $5 tip. But to be honest, the room you gave me was not clean, so why should I get more tips? Other minor issues were that the shower water pressure was not good. And maybe because of environmental protection, there was no mineral water in the room, and there were no other supplies except two cotton pads. But you can call the front desk to ask for bathrobes and slippers for free. The hotel has been open for less than a year, and the maintenance feels average. At best, it is a business hotel. If you are on vacation, apart from the problem of traffic jams, it is recommended to stay in Waikiki.

The service attitude of the hotel is so good. The room I was given was on the second floor, close to the Pacific Ocean, but it was blocked by the hotel platform, so I couldn't see anything. Later, I was upgraded to a pool view for free, and I could see part of the sea view and mountain view.

As the hotel is located in the Kahala district away from Waikiki Beach, the surroundings are very quiet and there are almost no people around other than hotel guests. As a result, the beach in front of the hotel is calm and very safe. When I entered the lobby, I was instantly drawn in by the wonderful scent. There are dolphins in the hotel lagoon, and just looking at them is soothing. The facility itself feels old, but the hospitality of the staff makes up for it.

Loved the pools (they are huge and all connected) and the breakfast buffet is delicious. Everything is beautiful around the hotel, the ocean views and the sunsets are marvelous. The hotel is really nice and the staff is so friendly. the rooms are clean and spacious, and the hotel is really near from the Wailea shops where you can find everything (there is an ABC store there)… We loved it!.

I told them it was my parents' wedding anniversary, and they gave me welcome champagne and chocolate strawberries as a happy anniversary. I asked for additional towels and water, and they brought them right away. There were no participants for the 6:30 a.m. yoga class, so I took the class alone twice. Although it cost an additional $20, it was not a waste at all. I want to come again next time.