5-Star Hotels in New York State, United States

The entire staff was very attentive and pleasant. They were genuinely polite and made us feel at home. The hotel is perfectly located close to Central Park and on 5th Ave. I personally love how close it is to the shopping areas of Madison Ave and the upper east side. The views from our room were phenomenal. The rooms were spacious and frequently cleaned. The restaurant downstairs was great as was the bar. We celebrated NYE at the bar and had a fantastic time. I highly recommend anyone looking to travel to NYC to stay at the Pierre.

Right in the heart of downtown NYC, super convenient for visiting several landmarks. The room was clean, though a bit dated. Overall, it was decent and offered good value for money at this price point.

My stay at the Trump International Hotel in New York City was outstanding from start to finish. The property itself is immaculate, elegant, and perfectly located, but what truly sets this hotel apart is the exceptional quality of its staff. From the moment I arrived, I was treated with genuine professionalism, warmth, and attention to detail. Every interaction felt thoughtful and personalized. In particular, the doorman James deserves special recognition. James went above and beyond to make my stay seamless and welcoming. He was consistently courteous, attentive, and proactive—whether assisting with transportation, offering helpful local insights, or simply greeting guests with a level of respect and friendliness that made a real impression. It is rare to encounter service that feels both polished and sincere, and James exemplifies that standard perfectly. His presence alone elevated the entire experience. If you are looking for a hotel that combines luxury, comfort, and truly world-class service, this is it. I would absolutely stay here again and highly recommend it to anyone visiting New York City.

The breakfast selection was fantastic, featuring congee, raspberries, blackberries, blueberries, salmon, cheese, various yogurts, and even dumplings. Of all the hotels in New York, this one likely caters best to Chinese tastes. I was particularly pleased to be able to enjoy two bowls of congee for breakfast. Plus, the room was very clean.

Great and safe location! Close to metro stations and bus stops, making it easy to reach tourist attractions. The staff were enthusiastic, friendly, and helpful. The city view wasn’t particularly impressive — mostly rooftops and some unsightly air conditioners — but that was fine. I booked an accessible room; unless you specifically need accessibility features, I wouldn’t recommend this type of room. The door closes very slowly due to the automatic mechanism, and the bathroom felt unnecessarily large for my needs. That said, overall cleanliness and hospitality were excellent!

The hotel is in a good location, the room is of a good size and the breakfast is also good

I recently stayed at The Langham, New York, Fifth Avenue, and it was a fantastic experience! The location on Fifth Avenue is perfect for exploring the city. The rooms are spacious and luxurious, and the service is top-notch. Special thanks to Anna Rose, Victoria, Richard, and Jason for making our stay extra special with their exceptional hospitality. Highly recommend this hotel for a memorable stay in NYC!

The hotel location is excellent. Our room was clean but very old beds and squeaky, the shower didn't work properly. The breakfast is over priced, cold and very minimal. I would not rate this hotel as a 5 star. Understably its a busy period but the lobby was overcrowded with outsiders taking photos. The door men were great, sorry can't recall the names.

The location is super convenient, right next to Times Square, making it easy to catch a Broadway show. I especially loved the breakfast; the dining area was beautiful and the food was delicious. You can choose from breakfast sets or order à la carte. They even give you free tickets to MoMA when you check in! The hotel is only about a ten-minute walk from MoMA, and my daughter went two days in a row!

Booked for my daughter and classmates. As a result, when they checked in that day, they found that the bedding and quilt cover provided by the hotel were separate, and the so-called bedding was a dirty blanket. Later, after they responded to the front desk, the waiter brought two quilts that were still not covered with quilts, saying that their hotel has always been like this, and that 7:00/22:00 is their service time, and if there are any problems after that, I will talk about it tomorrow. After I reacted to Ctrip customer service staff ”Ke Xin”, she followed up in time and solved the problem on the same day. The waiter finally sent two quilts that normal humans sleep over. The manager on duty said that maybe the communication was poor, but I My daughter can communicate with the locals in spoken English, and her classmates have lived here since childhood, so what about communication? Here we would like to thank the customer service staff Kexin who actively followed up on the day and solved this problem for us. The children also felt the help of Ctrip anytime, anywhere.