4-Star Hotels in Basque Country, Spain

4 minutes from the beach. Huge terrace, small but comfortable room (there are also larger ones) Only the breakfast in the café downstairs is not recommended. In addition, the cushions on the terrace could be cleaner (they are completely exposed to the rain). The location is phenomenal, the staff extremely friendly

It's pretty much like a Mercure hotel. Breakfast was decent, but you might have to wait for a table when it's busy. The elevator broke down daily, and the underground parking was quite expensive, though street parking nearby was hard to find. At 1,000 RMB a night, I felt the overall value for money wasn't great.

The hotel staff is very friendly and helpful. Nice view from hotel room and breakfast is also fantastic. Will definitely stay in Vincci Hoteles if I visit Bilbao again!

We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!

Located in a good location, the hotel surprises with its quality Very good breakfast, excellent staff service and also helpful parking available. Recommended

Nice hotel close to the city center. Friendly staff. Parking is an issue, if you don’t get to book your space then you have to park outside in a public parking and both are expensive. The rooms are modern and the swimming pool at the rooftop is useful. Also the spa.

The room was available so I was able to check in early, which was very helpful. The reception and concierge were all very kind, and even though I only speak Japanese and used a translation app to ask questions about restaurants, tourist spots, transportation, etc., they smiled and explained many times to me. The building was an atmospheric hotel, but the room felt modern. There was also a courtyard, and it was warm and comfortable when the sun was shining. The room was cold, probably because the ceiling was high, so I turned on the air conditioner, but it remained cold, so I went to the front desk and told them that, and they told me that I needed to switch between cooling and heating, and they kept using the cooling setting. There was a rain shower and a normal shower, and I could choose between them by simply pressing a button, which was convenient. There was also enough water.

Located in the middle of the old town, it was a very convenient hotel with easy access to everywhere. The room was clean and I felt at ease. I was also glad that the room service was thorough. I highly recommend it!

Good location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful. Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about. Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.

Amazing stay for San Sebastián. Older Victorian style villa converted for boutique hotel use. Excellent concept and room! Cleaning staff was thorough and all staff was amazing and helpful. Didn’t spend much time on the property but no need as the city itself is amazing.