4-Star Hotels in Dorset, United Kingdom

I am writing to express my disappointment regarding the service I received during my recent stay in Hilton hotel Bournemouth while celebrating my wedding anniversary. I had spoken with the reception staff and specifically requested special anniversary arrangements in the room, including petals and swans. The staff confirmed that these arrangements would be made, and I clearly provided the timing as well. At the agreed time, my wife and I left the room to go swimming so the surprise could be prepared. However, when we returned, there was nothing arranged in the room at all. This was extremely disappointing, as it was meant to be a special surprise for our anniversary. In addition, I had brought a cake with me and had already shown it to the staff along with the candles. I requested a simple matchbox so I could light the candles, but even this could not be arranged. This further added to my frustration and disappointment with the service. Furthermore, upon checking in on 24th December and entering the room, I noticed that several basic amenities were missing, including room slippers, bathrobes, and toothpaste. I had to request these items multiple times and eventually had to go to the reception in person to remind them. Only after doing so were the items finally sent to the room. Overall, this experience fell well below expectations, especially given the importance of the occasion we were celebrating. I was genuinely upset by the lack of attention to detail and poor coordination from the staff. I hope you will take this feedback seriously and ensure better service for future. Kind regards

The best location. Old fashioned hotel. . We visited the hotel on 24,25,26 of December and spa gym was closed. No free car park. There is big car park 5 mins away by Walk. ( Central car park) 7£ all day Big restaurant , bar and lounge. Big meetings rooms Buffet breakfast 12,5 pp Lunch or dinner 25£ pp. Full recommended

We had a 3 day stay at the Harbour Hotel in Christchurch. We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda. Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want. We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch. From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable. All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !

The location is decent, but the sea view is absolutely fantastic – a real highlight for any stay in Bournemouth. The service was friendly, and the facilities are well-equipped. The room is also a good size.

We love our stay here. Just 10 mins to the beach. Hotel is clean and equipped with all you needs. We love the shampoo it smells so good! Definitely will stay again .

Spent a lovely 2 night break away with friend’s , we stayed in the lodge . I had a Single room which had a double bed so that made my day and it had a walk in shower. Breakfast was good with a great choice and we used the Swimming pool and jacuzzi which was wonderful . We will definitely be back , good location a short walk into Bournemouth , hilly on return but we got a taxi for £5 . Bus stop at the end of the road if needed overall a very relaxing break

Always a lovely experience, great location, fantastic food and superb friendly staff.

Check in was very quick. We had a family room with a double and a single basement room. Was get nice, clean and spacious. Plenty of parking, 10 my ns walk to the beach and 10 mins walk to shops and restaurants.

Very nice hotel for its price. Quick access to the beach. Doesn’t have AC but has fans in each room which do the job. Staff are excellent, great service by the team. Got us everything we needed. Costs to park at the hotel. Cheaper to park on the main road which is free between 5pm and 9am and free on the weekends. Very close to Bournemouth pier and boscombe pier. Has everything you need otherwise. Lift is a little small but works well. Close to everything. Cant complain.

We specifically booked this hotel for our anniversary and they decorated the bed with petals which was a nice touch. The hotel itself was very nice but the rooms were a bit outdated and the toilet was dirty. There were quite a few downsides which did ruin our short stay. We booked this hotel specifically for the spa facilities mainly the jacuzzi pool but this was out of order before we got there and we were not informed of this otherwise we would’ve booked elsewhere and it wasn’t fixed for our entire stay. Swimming pool was decent but not the cleanest as i felt dirt on pool floor. On our last night we ran out of water and my wife is pregnant so i went to the night porter and asked for a bottle of water which they provide complimentary daily but he said he couldn't give me one and he could sell one from the bar, which i found ridiculous. The room didnt have a fridge so we couldnt buy any water and keep it cool. Parking was £10 a day which I believe should be included in the stay. Hotel staff were friendly other than that but I would probably look elsewhere next time. For the price we paid I did expect a lot more from the hotel.