4 Stars Hotels in Madeira, Portugal

Very good hotel top location right next to the bus direction airport and direction center Well soundproofed because we had seen the works … and that's fine, we slept very well despite that Only downside is breakfast or on arrival they force you to choose a time In case of change, you must call the night before. It's super annoying! Especially when you don't have a precise schedule We didn't respect the schedule every day and it's ok, we didn't fail :) Receptionists are top notch and always available

I am currently enjoying my last full day at the hotel with my family. It was the ideal location and hotel to spend family holidays with a 3-year old toddler. The hotel itself is conveniently located a few meters away from the beach. The apartments were renovated recently and are well equipped with 2 lcd big screen tvs and AC. The bed itself is super comfortable and there’s a sofa bed which is handy. All of the ambience is super relaxed and calm. All of the staff at the reception, bars and restaurant is very friendly and welcoming, always doing their best to accommodate their guests. Just to give one example, one of the pool bar attendants went to the breakfast kitchen (which was closed in the afternoon) just to get a yogurt for our toddler. We also had an issue with our room and were promptly given the option to move. The meals are one of the best things in this hotel. Every lunch there are freshly grilled fish and meat options by the pool. They also have other a-la-carte options throughout the day. Dinner is superb, every night a different 3 course gourmet meal, served at the restaurant. They cater different meals for the kids as well, if necessary. The all inclusive plus option is definitely worthy, because it gives us access to all of this and much more, like access to the spa, sun beds at the beach and late checkout (still to be seen tomorrow). For those who look for more animation and fun, there’s full access to the Vila Baleira Hotel which is at a walking distance. I definitely will recommend Vila Baleira Suites to my friends and family, and hope to return in the future.

Pedro pobyt all inclusive. Uwagi dot. hotelu i Machico: - dobre Wi-Fi w pokojach i częściach wspólnych hotelu - łóżka 1 osobowe zsuwane razem (mają tendencję do rozsuwania się). Dobre materace. Do okrycia prześcieradło z zawiniętym w nim kocem i narzutą, oddzielnie dla każdego łóżka. Rozwiązanie dyskusyjne - koszt sejfu w pokoju to 14 euro za 7 dni - duży TV, w którym są wszystkie istotne info na temat hotelu - kiepskie wyciszenie akustyczne ścian i stropów (słychać nieco głośniejsze rozmowy). Dobre wyciszenie okien, praktycznie nie słychać szumu oceanu - wystarczająca na 2 osoby ilość szaf i półek. Przy łóżkach lampki nocne - na zewnątrz temperatury ok 16-18°C przy zachmurzeniu (w połowie stycznia). Po zamknięciu okna w pokojach w miarę ciepło. Klimatyzacji nie udało nam się włączyć. - w pokoju tylko 1 wolne gniazdo elektryczne. Można kupić w sklepie Continente rozgałęźniki elektryczne, w rozmaitych wersjach już od 1,5 euro. Niestety w moim pokoju położenie komody blokowało ich włożenie do gniazda - w hotelu (10 pięter). Są 2 przeszklone i nowoczesne windy. Od 3 pietra w górę zapewniają świetny widok na ocean. Niestety, strasznie wolno się otwierają, co radykalnie opóźnia ich pracę. Czasami, przy większym ruchu, zdecydowanie szybciej przejść po schodach - codziennie do pokoju jest dostarczana 1 butelka wody (1 litrowa, jeżeli wypiło się poprzednią). Chociaż niektórzy skarżyli się, że jej nie dostawali, - w łazience jest wanna z kotarą, 2 mydła w kostce, 2 szampony do włosów, gniazdo elektryczne. Brak suszarki do włosów. Ręczniki dobrej jakości w wystarczającej ilości. Woda w kranach miękka. W moim przypadku brak konieczności zakupienia żelu po kąpieli - hotel ma 50 lat, lecz jest bardzo zadbany i czysty. Kłopotliwe jest odnalezienie części wspólnych, np. restauracji, baru, zejścia na basen, itd. z uwagi na nieintuicyjne zaprojektowanie tej części hotelu - pokoje są sprzątane bardzo dokładnie - w hotelu jest dobra i nienachalna obsługa - animacji nie zauważyłem, co dla mnie nie było wadą. Wieczorem są koncerty na żywo - położenie hotelu fantastyczne, ok. 20 m od wód zatoki. Okna w lobby i restauracji zapewniają panoramiczny widok na zatokę i ocean, niestety częściowo przesłonięty przez drzewa - zimą w hotelu jest otwarty jedynie bar wewnątrz hotelu (Piano Bar – 2 poziomy powyżej restauracji). Dostaniesz w nim np. drinki, soki, kawę, brandy, whisky, wódkę, wino (w tym 4 rodzaje wina Madeira). W przerwach między posiłkami dostępne są w określonych godzinach bardzo skromne przekąski, głównie chleb tostowy z żółtym serem i wędliną oraz kuleczki z dipem. Chętnych na przekąski nie zauważyłem - ok 10-15 min. spacerem od hotelu znajdują się 2 duże markety Continente oraz Pingo Doce (w tym drugim zjecie nawet ciepły posiłek i napijecie się kawy) - okna w pokojach wychodzą na ocean lub na zatokę i panoramę Machico -goście hotelowi to większości francuscy seniorzy oraz Polacy - blisko do przystanków autobusowych, ok 200 m do przystanków do i ze stolicy

The hotel is nice, it’s a good 4-star hotel which delivers what it promises. The rooms: The rooms are not luxurious, but spacious, comfortable and clean. They offered an array of pillows which will probably suit most guests. The extra beds could deal with an upgrade. For our 3-year old, it was fine, but for older children they might not find it too comfortable. The bathrooms: They were spacious and recently refurbished. The shower toiletries could use an upgrade (only a 2in1 shampoo/shower gel offered. Hand soap was fine. The beach bar: Decent array of food offered, good quality and great service. Prices were ok for a hotel. There are a couple of other options in the beach really close by too. Swimming pool: Very nice, with a large shallow area which suited both adults and children. The water is not heated, so it’s a bit chilly if it’s not warm outside. Plenty of sunbeds available and a beautiful view of the garden and the dunes. There’s mini golf and table tennis available, which was nice. Staff was friendly and helped us by booking taxis and recommending restaurants. Location: The hotel is very well located in our opinion. 1.5km away from the village centre, so far enough to be quiet, but close enough to allow us to walk there everyday to visit the children’s playground, try new restaurants or just enjoy the stroll. There’s a small supermarket, bakery and a few restaurants 5-7 min walking distance on the other direction. We even walked to the horse centre (35min), which is in the opposite side of town. We did not try the on-site restaurant nor the spa/indoor swimming pool. We have heard there’s a charge to use the indoor swimming pool, which is not very nice, but we didn’t check it ourselves.

The hotel is in a good location and the sea view room which we reserved had a nice view of ocean. But, I need to mention that this hotel is not a 4 star hotel. The whole building is old and they kept it in an old fashion way. The bath is not good, they don't offer even water in daily service and neither tea. (which is expected from a four star hotel) The elevator is old and always full, really not suitable for an eleven floor building.

Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.

You just can’t beat the location and views. However, I was not expecting the staff to be so lovely! We arrived early and they arranged our room right away and brought us welcome drinks while we waited. To our pleasant surprise the staff set up an ice bucket with complimentary wine and a personalized note. I loved this little touch! The bed is firm but comfortable. Enjoyed the complimentary parking and breakfast. All in all, this stay was really a dream come true.

Very nice and conveniently located 4* hotel. Offers peace and quiet, lovely breakfast with multiple international options. It has a swimming pool which I have not used due to colder temperatures in December (20C degrees). The Aerobus stop is next to the hotel (the airport bus for €5 single trip) and the return trip bus stop #15 is on the opposite side of the road. Also the Red open top Funchal Sightseeing Bus has its stop at the same places. The room service at the hotel is regular and effective. The Reception team is very helpful and fluent in foreign languages. The hotel provides guests with a kettle and a few instant coffee sachets and Tetley teabags. Tetley tea is a big brand in Madeira- it is served at almost every restaurant and bar. Unfortunately, bottled mineral water is not provided on a daily basis. We got just one 1.5 l bottle on the day one of our 6 days stay and that was it. The interior design style of the hotel is modern- very pleasant and comfortable. We had a side view on the sea from the hotel window which was beautiful especially during the sunset. The bed was comfortable, the pillows were on the soft side, a bit too soft for me. We had extra pillows and extra duvet available in the room as well as a good quality hairdryer. The bathroom had a transparent glass door as well as the shower cabin. The TV had all the international cable TV, which was very helpful to keep in touch with the daily news. I would definitely stay at Villa Baleira again.

Hotel Quinta Da Penha De Franca is within it's own complex and is up the hill from its sister hotel Quinta Penha de Franca Mar. You can use the facilities within Quinta Penha de Franca Mar as well. Both are linked together by means of a private bridge which goes over the road, this is pretty seamless, but you do have to go out the door of the De Franca and buzz back in, but too much of an issue. Quinta Da Penha De Franca is set within gardens and has a heated pool which can be used, complimentary pool towels provided. You can also use the pool at Franca Mar which is unheated, but was still warm enough, and is salt water, from here you also have direct private access to the sea. Rooms are of a good size, I would recommend staying in the main complex rooms. There are around 4 rooms which are around Rooms 40-44 which are separate from the main complex, that can be nice, but note the Irish Bar is just over the wall, so can be a little noisy at times. Rooms were clean, air conditioning good, TV and mini bar, which if you want to indulge was good value. Beds were big, and very comfy which helped for a good nights sleep. Room Service is also available, though oddly no complimentary tea & coffee provided in the room, which I would expect in a four star. The location is excellent, on the edge of the hotel area means a short walk into town, and short walk to other restaurants and bars in the hotel district so a real positive. Parking is also very good, they have a large free to use carpark, so brilliant if you are planning to hire a car to explore the island like we did, we had no issues parking. Breakfast was also very good, a mix of continental, Portuguese and cooked buffet options. Service was friendly and overall a very enjoyable stay was had.

The hotel is right by the sea, next to the CR7 museum. There are a lot of Ronaldo elements in the hotel, and the fans have perfect punch cards. The first day to the hotel to provide the Welcome drink is quite delicious, the CR7 corner downstairs tastes good.

Very good hotel top location right next to the bus direction airport and direction center Well soundproofed because we had seen the works … and that's fine, we slept very well despite that Only downside is breakfast or on arrival they force you to choose a time In case of change, you must call the night before. It's super annoying! Especially when you don't have a precise schedule We didn't respect the schedule every day and it's ok, we didn't fail :) Receptionists are top notch and always available

The hotel is in a good location and the sea view room which we reserved had a nice view of ocean. But, I need to mention that this hotel is not a 4 star hotel. The whole building is old and they kept it in an old fashion way. The bath is not good, they don't offer even water in daily service and neither tea. (which is expected from a four star hotel) The elevator is old and always full, really not suitable for an eleven floor building.

Very nice and conveniently located 4* hotel. Offers peace and quiet, lovely breakfast with multiple international options. It has a swimming pool which I have not used due to colder temperatures in December (20C degrees). The Aerobus stop is next to the hotel (the airport bus for €5 single trip) and the return trip bus stop #15 is on the opposite side of the road. Also the Red open top Funchal Sightseeing Bus has its stop at the same places. The room service at the hotel is regular and effective. The Reception team is very helpful and fluent in foreign languages. The hotel provides guests with a kettle and a few instant coffee sachets and Tetley teabags. Tetley tea is a big brand in Madeira- it is served at almost every restaurant and bar. Unfortunately, bottled mineral water is not provided on a daily basis. We got just one 1.5 l bottle on the day one of our 6 days stay and that was it. The interior design style of the hotel is modern- very pleasant and comfortable. We had a side view on the sea from the hotel window which was beautiful especially during the sunset. The bed was comfortable, the pillows were on the soft side, a bit too soft for me. We had extra pillows and extra duvet available in the room as well as a good quality hairdryer. The bathroom had a transparent glass door as well as the shower cabin. The TV had all the international cable TV, which was very helpful to keep in touch with the daily news. I would definitely stay at Villa Baleira again.

Hotel Quinta Da Penha De Franca is within it's own complex and is up the hill from its sister hotel Quinta Penha de Franca Mar. You can use the facilities within Quinta Penha de Franca Mar as well. Both are linked together by means of a private bridge which goes over the road, this is pretty seamless, but you do have to go out the door of the De Franca and buzz back in, but too much of an issue. Quinta Da Penha De Franca is set within gardens and has a heated pool which can be used, complimentary pool towels provided. You can also use the pool at Franca Mar which is unheated, but was still warm enough, and is salt water, from here you also have direct private access to the sea. Rooms are of a good size, I would recommend staying in the main complex rooms. There are around 4 rooms which are around Rooms 40-44 which are separate from the main complex, that can be nice, but note the Irish Bar is just over the wall, so can be a little noisy at times. Rooms were clean, air conditioning good, TV and mini bar, which if you want to indulge was good value. Beds were big, and very comfy which helped for a good nights sleep. Room Service is also available, though oddly no complimentary tea & coffee provided in the room, which I would expect in a four star. The location is excellent, on the edge of the hotel area means a short walk into town, and short walk to other restaurants and bars in the hotel district so a real positive. Parking is also very good, they have a large free to use carpark, so brilliant if you are planning to hire a car to explore the island like we did, we had no issues parking. Breakfast was also very good, a mix of continental, Portuguese and cooked buffet options. Service was friendly and overall a very enjoyable stay was had.

The hotel is right by the sea, next to the CR7 museum. There are a lot of Ronaldo elements in the hotel, and the fans have perfect punch cards. The first day to the hotel to provide the Welcome drink is quite delicious, the CR7 corner downstairs tastes good.

Unbeatable location in old town Funchal, within easy walk to the cathedral area, harbour, market and cable car station. Good connections with city & island-wide buses too. I had a Superior room with great views, though barking dogs were heard occasionally at night. Breakfast had one of the best fruit buffet spreads I've seen in a hotel and good continental selection. Pool was not crowded though small, rooftop bar was pricey. Front desk reception on arrival seemed a little cold but they proved to be very helpful for the rest of the stay, with restaurant and transport recommendations. In all, a high standard hotel, though hotel prices in Madeira generally are pushing the limits on value.

Excellent big hotel. Many German pensioners. Very good location - on the ocean shore, next to a large shopping center Forum and beach Formoz. By 1 or 2 bus the road to the center of Funshala takes 12 minutes. Breakfasts are very diverse, but queues for coffee after 8 a.m.. They go on the floor with a stunning view of the ocean, you can sit on the street. I didn't like the pools - with a beautiful view, but the water is narrow, everywhere on the belt. Only for children. The air conditioner works only for cooling - the room was cold.

Alugamos 2 quartos neste hotel por 4 dias. Um bom hotel, mas longe de ser um 4 estrelas. Decoração dos quartos antiga e bem simples, sem charme algum, tipo 2,5 a 3 estrelas no máximo. Mas as camas eram confortáveis. A garagem disponível é bem pequena e se chegar tarde corre o risco de ter que procurar estacionamento na rua. O que se incomodo após um dia de passeios. Café da manhã simples, bom.

The location of the hotel is excellent. Its very clean, I loved the rooftop pool and thought breakfast was great. The choices for the evening meal were limited. The staff are very friendly and helpful. The only disappointment was the room which was like stepping back in time by about 30 years. The beds are old and not particularly comfortable. The bedroom was air conditioned though which was quiet and effective.

Stuffy room at the back of the hotel. Noise from street traffic and air conditioning in the shopping center is disturbing. Poolside rooms are better. Poor ventilation in bathroom. Buffet breakfast is ok. Parking in the adjacent public car park is good. However, this is not described anywhere and requires some searching for new guests.

I am currently enjoying my last full day at the hotel with my family. It was the ideal location and hotel to spend family holidays with a 3-year old toddler. The hotel itself is conveniently located a few meters away from the beach. The apartments were renovated recently and are well equipped with 2 lcd big screen tvs and AC. The bed itself is super comfortable and there’s a sofa bed which is handy. All of the ambience is super relaxed and calm. All of the staff at the reception, bars and restaurant is very friendly and welcoming, always doing their best to accommodate their guests. Just to give one example, one of the pool bar attendants went to the breakfast kitchen (which was closed in the afternoon) just to get a yogurt for our toddler. We also had an issue with our room and were promptly given the option to move. The meals are one of the best things in this hotel. Every lunch there are freshly grilled fish and meat options by the pool. They also have other a-la-carte options throughout the day. Dinner is superb, every night a different 3 course gourmet meal, served at the restaurant. They cater different meals for the kids as well, if necessary. The all inclusive plus option is definitely worthy, because it gives us access to all of this and much more, like access to the spa, sun beds at the beach and late checkout (still to be seen tomorrow). For those who look for more animation and fun, there’s full access to the Vila Baleira Hotel which is at a walking distance. I definitely will recommend Vila Baleira Suites to my friends and family, and hope to return in the future.

The hotel is nice, it’s a good 4-star hotel which delivers what it promises. The rooms: The rooms are not luxurious, but spacious, comfortable and clean. They offered an array of pillows which will probably suit most guests. The extra beds could deal with an upgrade. For our 3-year old, it was fine, but for older children they might not find it too comfortable. The bathrooms: They were spacious and recently refurbished. The shower toiletries could use an upgrade (only a 2in1 shampoo/shower gel offered. Hand soap was fine. The beach bar: Decent array of food offered, good quality and great service. Prices were ok for a hotel. There are a couple of other options in the beach really close by too. Swimming pool: Very nice, with a large shallow area which suited both adults and children. The water is not heated, so it’s a bit chilly if it’s not warm outside. Plenty of sunbeds available and a beautiful view of the garden and the dunes. There’s mini golf and table tennis available, which was nice. Staff was friendly and helped us by booking taxis and recommending restaurants. Location: The hotel is very well located in our opinion. 1.5km away from the village centre, so far enough to be quiet, but close enough to allow us to walk there everyday to visit the children’s playground, try new restaurants or just enjoy the stroll. There’s a small supermarket, bakery and a few restaurants 5-7 min walking distance on the other direction. We even walked to the horse centre (35min), which is in the opposite side of town. We did not try the on-site restaurant nor the spa/indoor swimming pool. We have heard there’s a charge to use the indoor swimming pool, which is not very nice, but we didn’t check it ourselves.

the hotel is located remotely, but near the best beach on the island. The hotel is modern and eco, which is very important for me. A bottle of wine was waiting for me in the room. The bathroom had all the necessary supplies, including toothbrushes and toothpaste. the breakfast is varied: scrambled eggs, bacon, sausages, mushrooms, salad, different types of sausages and cheeses, yoghurts, cereals, fruits, lots of sweets, all kinds of jams! champagne, as always, in Pestana is a big plus. By the way, this is the only hotel in my life where they serve artichokes for breakfast!!! good coffee machine, the coffee is very tasty! The hotel offers scooters and cars for rent, you can arrange any excursion... a sauna and steam room are available for your use. The pool is not heated, but after the sauna it’s the best feeling! the rooms are cleaned every day. The staff is incredibly friendly and professional, they will help with any problem, even if it is not their responsibility. the place you want to return to!

We stayed in the Hotel 2 nights with half board. The first impression is good, a very charming hotel. The hotel was quite full. The service for the breakfast was not good. We had selfservice, the only thing the staff had to do was asking for tea or coffee and refill. They were stressed. For dinner we wanted to have some red wine. They had 8 red wines, from this 8 wines - 3 were out of stock - we could choose between house wine which was not so good or the very expensive ones like Chryseia for 95 Euro or Cortez de Cima for 55 Euro. We complained and the answer was that they wanted to make a new wine list. We said that this is very poor for a Hotel Group like this. The next day they proudly presented us the one we wanted to drink the day before. From the menu - starter I order Buffalo mozzarella with tomatoes, they told me they just serve it with fresh cheese. I do not know what I should think about this place. The value for money is not right.

We have just come back from a lovely holiday at The Views. All the staff are super friendly and the rooms are very clean and spacious. The pool bar food is amazing and restaurant is good for all inclusive. My son loved the circus and puppet show it would be perfect if they also have a mini disco. They do have child activities during the day and a good park. If you want cheap ultra processed food, lots of tacky entertainment and to be in a lively resort this hotel is not for you. But if you want decent drinks, beautiful views, friendly staff and good food this hotel is perfect

This place is advertised as a 4-star establishment. It is very far from it. We stayed here for one night (double room 442) because we were stranded in Madeira (due to technical problems with the airplane). I'll mention the good things first: The reception staff were very friendly despite the fact that we arrived a full busload of people, tired from waiting at the airport the whole day. The view over the sea is spectacular. The bathroom was modern and functional with a good shower and nice big soft towels (always a big plus in my book). But that's all for the good parts. Roca Mar is a huge place without any charm whatsoever. It didn't help that the place was under renovation and parts of it looked like a construction site. But even if it had been in tip-top shape, it is just too big and completely lacking in character or charm. The buffet restaurant was unbelievable – it resembled most of all an enormous canteen without any decorations or plants or anything else to add a bit of ambience. The noise level and acoustics were atrocious. The bar area is the only place with a little more ambience but there are not many tables there and so most people have to sit in the very big main ”restaurant”. The food itself (dinner buffet and breakfast) was OK such as it was – not a big selection but it was edible. The staff did what they could and were friendly, but the place itself is horrible, I'm sorry to say. We only spent one night on account of being stranded after a nice week on Madeira so it was no big deal, but I shudder to think what it would be like to have booked more than a day there. The room itself was OK but dull and rather nondescript. It was cold and the aircon could not heat the room. There were blankets to put over the covers (we used them). There was no electric kettle and no tissue papers. Nothing available but the mere basics. The staff tried their best, but I really cannot recommend this hotel to anyone.

Travelled with my husband and adult son, 2 rooms, one week all inclusive and had a fabulous time. We chose this hotel as we wanted a short transfer from the airport, and it didn't disappoint! Even the shuttle transfer only took 10 minutes, 5 minutes by car. We had an early flight, rooms are available from 3pm , but after a quick check in at reception we were invited to have lunch and then call back to see if our rooms were ready... we waited a short time, but by 2pm we had both rooms available... the staff throughout the whole week were friendly and efficient. Rooms: We had a sea view, beds were comfortable (although a bit squeaky due to mattress protectors) , air conditioning worked great, TV channels fine with some films available, wifii good, mini bar (chargeable) we didn't use. A free safe, no kettle in the room (we took our own) but apparently available if you ask. Pool: indoor pool and spa (we didn't use) Outdoor pool cold, but fabulous! Towels available on all inclusive, just ask at the Spa or reception. Transport: We booked the hotel's free shuttle into Funchal which leaves at 10 and comes back at 5.30pm... book early so you don't miss out , it's a mini bus so spaces are limited. Having said that - the buses are frequent and reception were really helpful and provided us with a bus timetable... In the opposite direction Machico is lovely with a manmade sandy beach and some nice bars and bakeries, 12 euros by taxi and about 3 euros on the bus. All Inclusive option/ food: I would say that AI guests were in the minority.. lots of different nationalities (which we loved) Lots of cabin crew staying too, a real variety of guests..... in some ways it felt like a conference hotel, but worth it's 4 stars... we enjoyed the food. One A la Carte meal per 7 days on all inclusive and it was really good! Be sure to book early, although off season, we didn't have a problem. You get a menu and select your choice the day before... excellent! Drinks were of high quality.. one cocktail 'special' per day , plus beer ,wine, local spirits etc... Lunch time we preferred the snack bar... hot dogs, salads ,toasties , fries etc.. all inclusive cake or ice cream including magnums, Cornettos etc! A shout out to all of the bar and restaurant staff, and the reception too! Sandra in the restaurant... always a smile and a chat, made our day! Entertainment: Not a lot going on during the day, which suited us just fine, live entertainment most night's which we enjoyed. Other: We hired a car from reception.. there is a car rental close to the hotel, which might be cheaper, but for ease and peace of mind booked from the hotel... delivered to the underground carpark (7 euros per night to park) and left there afterwards. Area: We really loved Santa Cruz, as we like traditional and quiet.. there isn't a lot there, just a few restaurant's and bars, but it has a lovely atmosphere in spite of the air traffic. We had a visit to the local dentist

This hotel complex is beautiful!! It is clean, safe and the views from every corner are stunning. It started off a bit rough, as we arrived at 11pm and unfortunately only Luis was on duty. He really needs customer service training. We upgraded to a seaview room at a higher price so upon checkin I asked if our room was seaview. His reply was if “that is what you booked then you got it”. Our ac was not working and the room was boiling. Luis was not helpful at all. After seeing the room, we told him we booked a 28 metre room. And our room was tiny. His reply “i don’t carry a measuring tape, some rooms are big and some are small”. Anyway we gave up, unpacked and went to bed. In the morning, we went to reception and she was so helpful! She said the room we booked was not available but she could move us to Galomar. From then on our stay was amazing. We were slightly annoyed that we had to repack and move as we had to wait for the new room to be ready at 1pm. So we did lose a morning. Not ideal when we only had two full days there. Everything else was excellent. The restaurants, the pools and the room. Just a note that the LIDO area by the ocean is public. Meaning that you will not get chairs/umbrella at that level (unless you go super early). But there are more near the other pool. We loved the Galomar and highly recommend you get a seaview room there.