What we liked:
Overall the hotel has ample, clean public space and the room was spacious with a separate toilet area, shower area and sink / vanity area. This made getting ready and using the facilities for two ppl easier. The room also had a fridge.
The hotel is also right across the road from the main train station and a short 10 min walk to bus depot (Rooseveltplaats). So very good for traveling into and through Antwerp.
For pre checkin and post checkout they offer private free lockers for your luggage. Through it is first come, first serve and they don’t have that many of them (we had no problems fitting a 40l bag, a 28l backpack and tote bag into one middle size storage cube).
Small things that we didn’t like but can deal with:
Limited in room amenities, there was no kettle or mugs, etc in the room. We were left a bottle of water but it wasn’t clear if it was free or not.
The area around the hotel is a little sketchy (very quiet at night) but decently lite. They did require your room code to get back into the hotel after midnight.
The hotel is close to the train station but farther from the old city. It is a good 20-25 min walk to that area. We are ok to walk, so didn’t mind much but it is further than some other hotels.
Very well located, the Hyllit Hotel can be found less than 5 minutes away from the Antwerp-Centraal train station. It is located in such a manner that you have a direct access to the historical centre of the city by foot, following a straight line.
The reception was very nice, I was received by very professional people who took the time to explain every commodities available in the hotel, from the mini-bar to the Emerald Lounge, and even how to access the rooftop restaurant and the health centre.
The room I was given was very clean, with different amenities available such as a TV with international channels (French, English, German), a coffee machine, and a phone.
The reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
Brilliant hotel! Central location, parking near by and helpful with locations and maps. The room was excellent, super clean, modern, tea and coffee facilities. Cocktails on the bar with snacks in the evening was lovely. Breakfast was fab! Kids loved the make your own waffle station! Definitely recommend this hotel! No faults at all!
Really enjoyed our stay from the time when we checked in until checking out. The service was great, rooms are very cosy and nice and very good value for money. I would stay again if I am back in Antwerp again.
The hotel is fabulously well placed, it is right next to the central station and this saves a lot of difficulty with luggage!
This particular establishment needs a little maintenance. As you enter into the building, the carpets/mats are filthy and the paint is chipped off in many locations giving a rundown look. Reception was clearly overrun and requires extra workers, although the girl working upon my arrival did a fantastic job despite some particularly awkward tour guides hassling for attention!
The room was not up to standard cleaning wise. No mattress protector! - This should be grounds for admonishment over anything else. If I stayed at a four or five star establishment without mattress protectors, I would refuse the room ordinarily. It is simply not hygienic. The balcony on my room had clearly not been cleaned in a very long time and there was an ashtray overflowing along with cotton buds and wrappers.
The lighting in the room was too dim, making it difficult to apply makeup. Overall, the room was quite spacious and well-equipped, though the decor was a bit dated. The first room I was assigned hadn't been cleaned yet, so I had to switch to another one. Parking nearby was convenient and free.
Nice hotel , good location for first time coming , very easy access to everything around, food , markets everything at walking distance , very good
Would love to visit same hotel on my next visit soon
Antwerp is a beautiful city with perfect transportation facilities
The location of the Mercure Hotel is very close to the bus route Tram route
The room is also very large and comfortable, adding a good travel quality
Next time I go to travel, I will still choose to live in Mercure.
Good
71 reviews
7.8/10
Price from
SGD 110
per night
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8.7/10
Very Good
GGuest UserBrilliant hotel! Central location, parking near by and helpful with locations and maps. The room was excellent, super clean, modern, tea and coffee facilities. Cocktails on the bar with snacks in the evening was lovely. Breakfast was fab! Kids loved the make your own waffle station! Definitely recommend this hotel! No faults at all!
CCindyTsangThe reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
CChalkgrrlWhat we liked:
Overall the hotel has ample, clean public space and the room was spacious with a separate toilet area, shower area and sink / vanity area. This made getting ready and using the facilities for two ppl easier. The room also had a fridge.
The hotel is also right across the road from the main train station and a short 10 min walk to bus depot (Rooseveltplaats). So very good for traveling into and through Antwerp.
For pre checkin and post checkout they offer private free lockers for your luggage. Through it is first come, first serve and they don’t have that many of them (we had no problems fitting a 40l bag, a 28l backpack and tote bag into one middle size storage cube).
Small things that we didn’t like but can deal with:
Limited in room amenities, there was no kettle or mugs, etc in the room. We were left a bottle of water but it wasn’t clear if it was free or not.
The area around the hotel is a little sketchy (very quiet at night) but decently lite. They did require your room code to get back into the hotel after midnight.
The hotel is close to the train station but farther from the old city. It is a good 20-25 min walk to that area. We are ok to walk, so didn’t mind much but it is further than some other hotels.
TTopperUKThe hotel is fabulously well placed, it is right next to the central station and this saves a lot of difficulty with luggage!
This particular establishment needs a little maintenance. As you enter into the building, the carpets/mats are filthy and the paint is chipped off in many locations giving a rundown look. Reception was clearly overrun and requires extra workers, although the girl working upon my arrival did a fantastic job despite some particularly awkward tour guides hassling for attention!
The room was not up to standard cleaning wise. No mattress protector! - This should be grounds for admonishment over anything else. If I stayed at a four or five star establishment without mattress protectors, I would refuse the room ordinarily. It is simply not hygienic. The balcony on my room had clearly not been cleaned in a very long time and there was an ashtray overflowing along with cotton buds and wrappers.
CChris928The hotel is located in an average location, about 15 minutes walk from the station
The room has a kitchenette for easy use
It's quite convenient
No room cleaning service during stay
GGuest UserNice hotel , good location for first time coming , very easy access to everything around, food , markets everything at walking distance , very good
Would love to visit same hotel on my next visit soon
GGuest UserVery well located, the Hyllit Hotel can be found less than 5 minutes away from the Antwerp-Centraal train station. It is located in such a manner that you have a direct access to the historical centre of the city by foot, following a straight line.
The reception was very nice, I was received by very professional people who took the time to explain every commodities available in the hotel, from the mini-bar to the Emerald Lounge, and even how to access the rooftop restaurant and the health centre.
The room I was given was very clean, with different amenities available such as a TV with international channels (French, English, German), a coffee machine, and a phone.
AAngelWonderful hotel! The lobby is spacious and beautifully decorated, with a delightful aroma. The rooms are spacious and clean. We would especially return for the breakfast; it offered a wide selection, fresh ingredients, and everything was delicious. The staff are friendly and helpful.
TToluiAndaSpotlessly clean and just a couple of steps from the station. Parking was a bit pricey, and the hotel's vague instructions led me to pay 51 Euros, which was triple the actual parking fee. Otherwise, everything was excellent. The breakfast spread was incredibly generous, and the room was very spacious by European standards. Both twin beds were also very large.
GGuest UserSuper stylish hostel. Loved the large lobby where you could get work done with good music. The free coffee was great.
The rooms were clean and secure. Slept very comfortably.
Suggestions:
Upgrade the gym equipment. Some of the machines don’t work and some of the weights don’t fit the dumbbells. Even a pair of adjustable dumbbells would be a huge upgrade.
I understand the lobby closes at 11, but it would be nice to simply close the service but allow the space to be used for late night work.
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