There was no receptionist at the counter while we arrived, so we had to wait for a while and checked-in.
Staffs might be busy and not friendly as other hotels.
This was my first time staying here and booking through trip.com. Everything was great effortless and booking and checking in. The beds were comfy and the shower is big enough for two people. The Chinese food in the Casino while watch the hockey game was great. Also the braised beef short rib Benny was a delicious start to Mother’s Day. I will definitely stay here again and hopefully hit the hot tub next time for sure.
Room was average at best
Pillows lumpy and it affected my sleep
Went to buy a bottle of water it was 4.50
Carts for luggage disappeared and staff didn’t seem to care, got attitude when I asked if the coukdcfind them as I had 2 - 50 lb bags plus carry on
Cheap price but would try a different
place next time
Average at best!!!
Johnson was very helpful and courteous. The breakfast was good. The only thing bad was the room had an odd smell to it. Can’t put my finger on exactly what it smelt like, but that was the only thing.
The room was clean but my sleep was disturbed by loud truck horns which was really inconvenient. I was also surprised there was no bath towel. There were only two small hand towels and one face towel. I stay in hotels regularly for work and this is the first time I’ve experienced that.
I booked 4 adults in a room but was given only 3 pillows. We requested and front desk staff said they will deliver to our room but did not. Following morning when we complained we were told they run out of pillows 😔
We booked an extra night at Best Western Plus Hinton, we previously stayed for 3 nights before this and were pleasantly surprised by the new room we were given. It was spotless, even cleaner than the previous one we stayed in during our initial booking! Everything we needed was there, and the space felt fresh and welcoming. What truly stood out to us, though, was the front desk team. They were incredibly kind, knowledgeable, and accommodating. They allowed us to check in early, which we really appreciated, and made the whole transition smooth and stress-free. Great service, great stay, highly recommended!
Very Good
129 reviews
8.7/10
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9,5/10
Amazing
HhuachenyiyiFairmont hotels are generally considered good five-star establishments. However, the Fairmont Chateau Lake Louise, renowned as one of the top ten scenic hotels in the world, offers more than just breathtaking views. During our three-day, two-night stay, we experienced truly exquisite and attentive service. Upon arrival, we were unsure about the hotel's four restaurants, so the lobby manager not only explained each one's cuisine but also personally guided us through them. Last night, we had some leftover food and wanted to heat it up this morning; to our surprise, a staff member actually brought a microwave to our room! [facepalm emoji] Of course, another personal highlight was that all the amenities weren't just fancy for the sake of it [horse emoji, facepalm emoji], but rather my absolute favorite, LE LABO! [heart-eyes emoji]
GGuest UserOverall evaluation
This stay was great. The room was clean and tidy, the bedding was comfortable, the facilities were complete, and the service was very thoughtful.
Advantages
1. Environment: The room was quiet and the surrounding environment was clean and tidy.
2. Facilities: The equipment was complete, and the air conditioner, TV, hot water, etc. could all be used normally.
3. Service: The front desk service attitude was good, and the check-in and check-out procedures were all
AAnonymous UserI recently stayed at the Canmore Inn & Suites on Bow Valley Trail. While the property itself has potential and offers a convenient base for exploring the Rockies, my experience was significantly dampened by a factor I wasn't prepared for: a major local hockey tournament.
The ”Tournament” Factor
I was unaware upon booking that my stay coincided with a Canmore hockey tournament for U11 and U13 divisions. To say these teams ”took over the hotel” would be an understatement. The volume of children was overwhelming. This translated to:
The Pool Area: Practically unusable for other guests; it was packed to capacity with kids from morning until night.
Common Areas: Hallways and the lobby were very loud and, at times, felt uncontrollable.
Lack of Supervision: There was a noticeable lack of adult/parental supervision in the public spaces, leading to a chaotic atmosphere that isn't ideal if you're looking for a relaxing mountain getaway.
Staff and Noise Management
To the hotel’s credit, the noise did mostly settle down by 10:30 PM. I spoke with the front desk, and they mentioned we could issue formal noise complaints if needed. However, it felt like a losing battle given the sheer volume of groups.
The staff are clearly used to this, as these local tournaments bring in consistent bookings for the hotel. While the team was polite, they seemed stretched thin by the high occupancy and the energy of the young athletes.
The Room and Amenities
Pros: The location is excellent—close to downtown and Highway 1. The rooms are generally spacious, and the mountain views from the upper floors are a highlight.
Cons: The property is showing its age. Some fixtures felt dated, and the cleanliness in the high-traffic common areas suffered due to the heavy foot traffic during the tournament.
Final Verdict
The simpler solution here is a matter of timing. If you aren't in town to participate in or spectate a tournament, check the local sports calendar before booking. If a U11/U13 tournament is on, I would recommend staying elsewhere. If you are here for the hockey, this is clearly the ”hub,” but for the average traveler, the lack of peace and quiet makes it hard to justify the price point during these peak weekends.
GGuest UserThe building and facilities are very clean, and the breakfast area has a pleasant atmosphere with a nicely presented food selection. Overall, it was excellent.
One small note: the staff sometimes seemed a bit rushed to take away forks and knives. A little more time would be appreciated.
Overall, it’s a great hotel for families.
And a funny moment — my Cheetos got stuck in the vending machine, and because my English is limited, I ended up giving up 😄
GGuest UserOverall it was a decent stay here. Pros:
-Clean room with comfortable beds
-Shower had lots of hot water and good water pressure. -nice clean waterpark with helpful and friendly attendant who did not rush us at the end of the night when our young kiddo was dragging his feet to avoid having to leave - heated pools and 2 water slides made the hotel more appealing for us with having our kids along Cons: - the waterpark slides did not have enough of an angle so we couldn’t get down the slides with out having to propel ourselves at times which was odd but also nearly comical
-tiny rooms especially for the price. It felt a bit cramped with the limited furniture and the kids on pull out sofa. - the bathroom door provided zero privacy from the rest of the room with no sound barrier, plus it had a “frosted” glass panel as the main part of the door so it was completely see through, and was a tiny bathroom. - no in room microwave so we missed out on being able to heat up leftover takeout from our trip to help us keep costs down and reduce waste unless my husband went hunting for one to use on the main floor, but that was quite a hike when we are on 4th floor so food was cooled right down by the time it made it back to our room. - ordering from the menu at the onsite breakfast restaurant was expensive and the food was quite disappointing. My kids seemed to enjoy the breakfast buffet at least which was free for 5 & under at least.
HhongpowerIt takes about 20 minutes by Uber from Edmonton Airport. It cost about 33 bucks. There is also a Korean restaurant nearby... It is not a walkable distance. All schedules were handled by Uber. The sound of the air conditioner in the room… . It's so big... I turned it off when I went to sleep.
AAnonymous UserI recently stayed at Irwin’s Mountain Inn for a quick winter getaway, and overall, it’s a solid choice for those who want to be in the heart of Banff without the premium price tag of the luxury resorts.
What I Loved:
The Location: You really can't beat being right on Banff Avenue. It was a quick, scenic 5-10 minute walk to the downtown core for dinner and shopping. Plus, the ski shuttle stop is just steps away, which is a massive plus in January.
The Amenities: After a cold day outside, the 8-person hot tub and dry cedar sauna were highlights. They were well-maintained and exactly what I needed to thaw out.
The Staff: From check-in to check-out, the service was genuinely warm. They were happy to provide local tips and made the process seamless.
On-site Dining: We grabbed breakfast at El Toro Restaurant inside the hotel. The food was surprisingly good—definitely a step above your standard hotel fare—and very convenient on a chilly morning.
A Few Considerations:
Noise Levels: As some other travelers have noted, the walls are a bit thin. I could occasionally hear activity in the hallways and the hum of the heating system, though it didn't ruin my sleep.
Parking: The underground parking is a great perk (especially to keep the snow off the car), but it is limited and quite tight. If you’re arriving late in the evening during peak season, you might have to hunt for a spot.
Room Vibe: The rooms are clean and functional, but they do feel a bit ”classic.” If you are looking for ultra-modern luxury, this isn't it—but for a cozy, budget-friendly mountain base, it hits the mark.
Final Verdict:
A fantastic mid-range option for winter travelers. It’s clean, cozy, and perfectly situated. I’d definitely stay here again for the convenience and the hot tub alone!
GGuest UserYou could not ask for more! This hotel has everything, comfortable room, great amenities, fantastic restaurant (don’t miss the Asian buffet on Wednesday nights) and fantastic location ( transfer busses to all the ski locations right on your door step plus just one block from the Main Street). The staff are so helpful. We can’t wait to visit again.
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