We arrived to find a beautiful hotel
In a lush setting with the most beautiful foliage with tropical birds. The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species. The restaurant was an excellent Italian restaurant that we would recommend to anyone. The staff was always happy to provide any assistance with a smile.
The location is excellent for those travelling from the airport in San Jose. The service of the shuttle is almost continuous, and the driver is helpful and courteous. They have laundry facilities available which is a big plus for those with further travel plans. It is not the cheapest option close to the airport, but the rooms are very nice. We did not get to enjoy the breakfast, but for lunch and dinner, there is a Denny's just a few minutes' walk from the hotel. Would definitely use again and recommend.
The hotel is strategically located with lush vegetation, chirping birds and fragrant flowers in the park. The rooms are spacious and elegantly furnished. The hotel has complete supporting facilities and a hot spring pool, making it an ideal choice for a relaxing vacation.
The service was truly excellent. It really enhanced my overall impression of Costa Rica. Also, the clear signage for the shuttle upon exiting the airport was very helpful.
Lovely hotel, very clean and the staff were very attentive and friendly. Really enjoyed our stay and the pool was a great bonus! The steak house is also great!
The service is good, I had read that the
Check out but you can only really one hour, since they charge a whole night longer, I did it because I arrived at the hotel at 2am and had a flight at 9pm, therefore it was not much what I was, they should at least help with 2 hours. Rest all very good, the transfer service to the hotel excellent
My family and I arrived at Casa Del Rio on November 26. We spent 2 nights here. We are a party of 6 and booked three rooms under two separate reservations. My reservation was through Trip.com and confirmed on Nov 19.
This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property. So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.
When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ». She asked to see the emails to confirm that I had sent requests, but she did not attempt to assist. She could have asked for assistance by checking with her superior, but she did nothing.
This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.
Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony. The entire room was immaculately clean.
The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property). However, I didn’t see a security guard at night. The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark).
The pool was enjoyed by our 13, 17, and 18-year-olds. The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).
The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea. Everything was scrumptious. The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.
It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.
Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups (if/when they accommodate adjacent rooms) and honeymooners.
If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.
Sehr freundlicher und unkomplizierter Empfang. Das Hotel liegt sehr gut an einer Mall und am Flughafen. Toll fand ich die kostenlose Möglichkeit zum Waschen. Leider war der kostenlose Shuttle zum Flughafen um 10 Minuten verspätet, was zwar noch vertretbar ist, aber bei dem sehr teuren Übernachtungspreis einfach nicht passieren darf.
Generally speaking, it is a price for one point, so there is nothing to spit in such a high price. Its scenery, service, all hardware and software are worthy of its price. If you do not consider economic factors, this hotel must be the first choice. You must not be disappointed.
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GGuest UserMy family and I arrived at Casa Del Rio on November 26. We spent 2 nights here. We are a party of 6 and booked three rooms under two separate reservations. My reservation was through Trip.com and confirmed on Nov 19.
This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property. So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.
When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ». She asked to see the emails to confirm that I had sent requests, but she did not attempt to assist. She could have asked for assistance by checking with her superior, but she did nothing.
This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.
Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony. The entire room was immaculately clean.
The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property). However, I didn’t see a security guard at night. The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark).
The pool was enjoyed by our 13, 17, and 18-year-olds. The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).
The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea. Everything was scrumptious. The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.
It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.
Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups (if/when they accommodate adjacent rooms) and honeymooners.
If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.
GGuest UserWe arrived to find a beautiful hotel
In a lush setting with the most beautiful foliage with tropical birds. The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species. The restaurant was an excellent Italian restaurant that we would recommend to anyone. The staff was always happy to provide any assistance with a smile.
GGuest UserThe service was truly excellent. It really enhanced my overall impression of Costa Rica. Also, the clear signage for the shuttle upon exiting the airport was very helpful.
GGuest UserEverything is average. I live in a quadruple room, the mattress is not very comfortable. One or two nights can be tolerated. Service is average. Facilities are average. It can also be said that it is not bad or not.
VVerified MemberThe staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water.
P.S. I was underwhelmed by my undercooked tomahawk during dinner.
GGuest UserThe location is excellent for those travelling from the airport in San Jose. The service of the shuttle is almost continuous, and the driver is helpful and courteous. They have laundry facilities available which is a big plus for those with further travel plans. It is not the cheapest option close to the airport, but the rooms are very nice. We did not get to enjoy the breakfast, but for lunch and dinner, there is a Denny's just a few minutes' walk from the hotel. Would definitely use again and recommend.
RRenee MilevojThey were very strict about having a person added to the room and there was a dead frog in one of the hot tubs late at night- but it was afterhours lol. It is a natural hot spring and I am not really a nature-nature person. My friends didn't care as it is surrounded by the rainforest. Overall, I loved it and would consider coming back for a romantic weekend with my husband. More for couples or relaxing than a party group.
AAnonymous UserSehr freundlicher und unkomplizierter Empfang. Das Hotel liegt sehr gut an einer Mall und am Flughafen. Toll fand ich die kostenlose Möglichkeit zum Waschen. Leider war der kostenlose Shuttle zum Flughafen um 10 Minuten verspätet, was zwar noch vertretbar ist, aber bei dem sehr teuren Übernachtungspreis einfach nicht passieren darf.
GGuest UserAbsolutely loved this place. The grounds were beautiful and you felt like you were really in the middle of the jungle, but with all your creature comforts. Breakfast each morning was great, with a good choice of local and western options. Would definitely stay again.
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