Special thanks to Manager Emilia and the team at Holiday Express for making our stay wonderful. The hotel was spotless, the breakfast was excellent with plenty of choice, and the price was very reasonable. It’s a great place for families – our kids loved the swimming pool – and the bar was a nice extra for relaxing in the evening. Highly recommended and we’ll definitely return!
One rather expects that a stay at a Hilton, a brand one has long held in considerable esteem, would meet a certain standard of hospitality. Regrettably, this particular establishment fell woefully, almost impressively, short.
Upon retiring to our room after a long day, we discovered, far too late in the evening to make alternative arrangements, that we had been allocated a room adapted for disabled guests, a fact that necessitated all manner of inconvenient provisions simply to make the facilities usable. One does wonder why such rooms are assigned without so much as a courteous forewarning.
To compound matters further, the washbasin drained at a pace one can only describe as glacial, leaving the bathroom floor in a thoroughly disagreeable state. Not wishing to cause a scene at such an ungodly hour, we soldiered on, which, in hindsight, was far more grace than this establishment deserved.
Seeking the modest comfort of a pair of slippers, hardly an extravagant request in a hotel of this supposed calibre, I contacted housekeeping, only to be informed, with the practised efficiency of someone reciting a well-worn script, that they had none available. The response came without apology, without sincerity, and without a single alternative offered.
What truly sealed this review, however, was the checkout. Upon raising these entirely legitimate grievances with the receptionist, we were met with the sort of detached, performative *”sorry”* that one might extend to a stranger one had lightly bumped into in a corridor, utterly hollow and entirely unbefitting of the occasion. She carried on with her business quite unruffled, as though the comfort of her guests were a minor inconvenience to her morning.
In short: the location is agreeable, that much I shall concede, but the standards are simply not commensurate with what one pays, nor what the Hilton name implies. One ought not to have to interrogate the front desk simply to ascertain whether one's room is fit for purpose. That is not a burden a paying guest should bear.
We shall be reconsidering future bookings, and I would strongly counsel prospective guests to enquire rather thoroughly before committing. Standards here, I'm afraid, are not quite what they ought to be.
First stay here and will definitely return. 3rd stay at a Mercure brand hotel and cannot fault any!
Bridgewater is a pleasant town with plenty of places to enjoy and pass the time. The hotel is spotlessly clean, rooms are very nice with excellent air conditioning if you need it! Comfortable beds, all mod cons including Samsung TV, USB sockets by the beds, ambient lighting, storage well thought out, small fridge, room service, fabulous bathrooms with waterfall shower and lovely extras such as decent shower wash and hair wash, make up/shaving mirror with lighting. Very secure hotel with 24 hour reception and lift only operable with key cards.
Didn't try the hotel restaurant but judging by the volume of people eating there I'd assume very good!
Nothing to fault!
This is a bit out of the way but OK if you are touring the area. A rather faded Edwardian large hotel that is in need of a bit of renovation and redecoration to bring it up to standard. Our room was a bit small and showing its age. The staff were friendly
I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.
Hotel near Bath City Center,Bath100% of visitors choose this area
JJoclao2026.01.24
All the hotel staff were friendly and helpful. the location is very convenient , shops, restaurants and public transport within walking distance.
Hotel Rooms were comfy and clean. Hotel restaurant food is good and they provide in room dining.
special mention to duty manager tony and kylie. food department Felix.
will surely come to stay again for the next trip to Bath
Hotel near Bath City Center,Bath100% of visitors choose this area
GGuest User2025.10.18
A must-stay for Bath hotels. It is one of few hotels to have in-house spa facilities for guests to use for free. I liked the location too – it is next to the Roman Baths.
Hotel near Bath City Center,Bath100% of visitors choose this area
AAmeitongxue2026.03.23
Facilities: Perfect! The shower is spacious with great water pressure, and I was pleasantly surprised to find a heated towel rail in the bathroom, which was a lifesaver for drying clothes. The room also has a mini-fridge with complimentary drinks and biscuits, and a capsule coffee machine (though I don't drink coffee). Overall, it far exceeded my expectations.
Cleanliness: Excellent, spotless.
Ambiance: British-themed, with truly beautiful decor. From the common areas to the room and the restaurant, every detail is aesthetically pleasing and a delight to the eye.
Service: Flawless. I couldn't find the main entrance, and the front desk staff actually came out to meet me. They were thoughtful, enthusiastic, and incredibly accommodating!
I would recommend this to anyone visiting Bath.
A stay at Wessex Hotel places you in the heart of Street, steps from The Shoe Museum and 3 minutes by foot from Greenbank Pool. This hotel is 15 mi (24.2 km) from Cheddar Gorge and 0.3 mi (0.5 km) from Clarks Village.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Stay in one of 51 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Hotel near Bath City Center,Bath100% of visitors choose this area
NNEM_2026.04.15
The room is really clean. Love the shower. Bed was super comfy. Breakfast has a lot of options and my partner enjoyed the waffles. Has luggage storage for free before check in and after check out. overall we really enjoyed the stay.
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AangsumanbhanjdeoOne rather expects that a stay at a Hilton, a brand one has long held in considerable esteem, would meet a certain standard of hospitality. Regrettably, this particular establishment fell woefully, almost impressively, short.
Upon retiring to our room after a long day, we discovered, far too late in the evening to make alternative arrangements, that we had been allocated a room adapted for disabled guests, a fact that necessitated all manner of inconvenient provisions simply to make the facilities usable. One does wonder why such rooms are assigned without so much as a courteous forewarning.
To compound matters further, the washbasin drained at a pace one can only describe as glacial, leaving the bathroom floor in a thoroughly disagreeable state. Not wishing to cause a scene at such an ungodly hour, we soldiered on, which, in hindsight, was far more grace than this establishment deserved.
Seeking the modest comfort of a pair of slippers, hardly an extravagant request in a hotel of this supposed calibre, I contacted housekeeping, only to be informed, with the practised efficiency of someone reciting a well-worn script, that they had none available. The response came without apology, without sincerity, and without a single alternative offered.
What truly sealed this review, however, was the checkout. Upon raising these entirely legitimate grievances with the receptionist, we were met with the sort of detached, performative *”sorry”* that one might extend to a stranger one had lightly bumped into in a corridor, utterly hollow and entirely unbefitting of the occasion. She carried on with her business quite unruffled, as though the comfort of her guests were a minor inconvenience to her morning.
In short: the location is agreeable, that much I shall concede, but the standards are simply not commensurate with what one pays, nor what the Hilton name implies. One ought not to have to interrogate the front desk simply to ascertain whether one's room is fit for purpose. That is not a burden a paying guest should bear.
We shall be reconsidering future bookings, and I would strongly counsel prospective guests to enquire rather thoroughly before committing. Standards here, I'm afraid, are not quite what they ought to be.
GGuest UserThe hotel is an incredible building which must take some maintenance.
We booked a double room for one night and arrived at lunchtime with the intention of sightseeing in bath for a couple of days. The hotel was happy for us to park all day both days which was great.
The check in process (after 3pm) was very easy and we had a very clean room with plenty of towels, 2 robes and slippers for the spa/pool.
The double room had a king size bed which was very comfortable.
The hotel pool was crowded and looking a little tired but was as expected. The outside heated pool was very nice and relaxing.
We didn’t have any spa treatments or use the gym but both looked well kept and the gym had good modern equipment.
We didn’t eat in the restaurant preferring to find a restaurant in bath itself.
Breakfast was a bit of a chaotic affair with several hotel staff doing various jobs with no apparent coordination. The wait for a table, then coffee was long and then we had to wait again to order breakfast. The whole process of breakfast took well over an hour which is poor. It was clear that there was no clear process as some tables were getting their cooked breakfast before us even though we were taken to our table 30 mins before them. The little waiter man with his paper pad was a bit useless.
When the ‘full English’ breakfast came it was a small plate of well cooked food but not really as described in the menu. In terms of portion size it was more like a kids breakfast. We weren’t served any toast either and had to ask for it unlike other tables who received it with their drinks order which seemed a bit weird.
The continental buffet was a bit scarce with no bowls or spoons so we had to use our fruit juice glasses for the yogurt and fruit.
The whole thing could be improved with a breakfast buffet under a hot plate if they haven’t got enough staff to serve it.
NNEM_The room is really clean. Love the shower. Bed was super comfy. Breakfast has a lot of options and my partner enjoyed the waffles. Has luggage storage for free before check in and after check out. overall we really enjoyed the stay.
GGuest UserWe booked 2 nights for a relaxing spa weekend. Based on it being a spa hotel. We planned on staying in the hotel for the whole weekend.
When we arrived we were told there was no restaurant or bar we can use as it’s only used for events.
We then had some lunch in the spa cafe. Food was ok. Service was terrible.
We then went to the room as we were able to check in. The cleaner was still there. Very apologetic extremely polite and lovely. The room was absolutely wonderful. Large bedroom bathroom and living room.
We went out and found a pub for food. When we returned to relax in the room we found the party was directly below us and in full swing. Very loud and noisy and the smoking area was right outside our window. We called reception but they were fully booked. Glad to say it all stopped at midnight.
We went down to breakfast at 9.30. Not much left and the full breakfast was cold. When we questioned it we were just told”well it has been there since 7” it had just sat on the side in silver trays for 2.5 hours, no heat or option to reheat. It wasn’t edible.
We skipped breakfast that we paid for on the second day.
We then thought we would spend some time in the spa. Ha! Well the pool is small, no where to relax just a couple of plastic chairs, not a spa at all. It had a very small sauna and steam room. The jacuzzi didn’t work it was just a pool of cloudy water with a few bubbles.
Would not recommend. Seems it used to be and could be a wonderful place to be but has been taken over and lost its sole. Such a shame as the building and grounds are wonderful.
I have to add the cleaning staff and lady on reception were wonderful, welcoming and friendly.
KKazovnThis is a bit out of the way but OK if you are touring the area. A rather faded Edwardian large hotel that is in need of a bit of renovation and redecoration to bring it up to standard. Our room was a bit small and showing its age. The staff were friendly
GGuest UserA must-stay for Bath hotels. It is one of few hotels to have in-house spa facilities for guests to use for free. I liked the location too – it is next to the Roman Baths.
RRosie CawthorneI love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.
JJoclaoAll the hotel staff were friendly and helpful. the location is very convenient , shops, restaurants and public transport within walking distance.
Hotel Rooms were comfy and clean. Hotel restaurant food is good and they provide in room dining.
special mention to duty manager tony and kylie. food department Felix.
will surely come to stay again for the next trip to Bath
Lladyshire22First stay here and will definitely return. 3rd stay at a Mercure brand hotel and cannot fault any!
Bridgewater is a pleasant town with plenty of places to enjoy and pass the time. The hotel is spotlessly clean, rooms are very nice with excellent air conditioning if you need it! Comfortable beds, all mod cons including Samsung TV, USB sockets by the beds, ambient lighting, storage well thought out, small fridge, room service, fabulous bathrooms with waterfall shower and lovely extras such as decent shower wash and hair wash, make up/shaving mirror with lighting. Very secure hotel with 24 hour reception and lift only operable with key cards.
Didn't try the hotel restaurant but judging by the volume of people eating there I'd assume very good!
Nothing to fault!
GGuest UserLocated on a hill top outside the Bath city, the hotel provides what we needed for one night's stay. The only shirtcoming is we had to drive into the city for dinner as we wanted something different from what the hotel restaurant provided. Apart from the location, we were happy with our stay.
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