Hotels in Zona Dorada, Acapulco

The hotel belongs to the resort. The rooms are located on the entire mountain. There are separate buildings on the upper and lower floors. Each one is from an open-air small swimming pool. The hotel has its own seaside bath, which is free for residents only, and there is a regular shuttle bus to the bath. Hotel health and environment.

I very rarely write a review but felt like I needed to with this hotel. This hotel has nice rooms and pool areas and good location on the beach, but would not recommend for couples or single or business travelers. At least 80% of the guests were families. The hotel has some really frustrating things that make the stay a lot less enjoyable than it should be. 1. Check-in - waited 20 mins to check-in even though we were the 1st people in the Queue and there were only 1 other couple checking in . There seemed to be 3 staff moving between the front counter and back office but no one made eye contact or acknowledged you. I felt a bit invisible. Not a nice first impression. 2. Breakfast. Chaotic. Included in the room rate and its a buffet. Arrived 0930 and waited 30 mins to get in as it was so busy. Had to linger around the entrance and wait to your name was shouted out to go in. The staff at the entrance were nice and cope well under the pressure of all the hungry guests waiting to get in. There is other staff standing around by the entrance and reception area - but just observing and not actually doing anything to make the guest experience any better - strange. In the breakfast restaurant it will full of families and kids. Really noisy and cramped and to make it even more noise there is music playing and TV's on the wall. What should be a nice relaxing breakfast is a stressful experience. There is a queue for each buffet station. We never had the cooked breakfast as the queue was too long to wait for. Got out of bed 90 mins earlier to avoid have the same breakfast experience again the next day (0800). The breakfast restaurant is way too small to cope with the amount of guests - I presume this is a daily experience. The space needs to be expanded. 3. Pool areas. There is a family pool where people save beds very early in the morning - you will need be to be up early to get a sunbed here. The adult pool is really nice however 3 annoying things which make relaxing by the pool a really un-relaxing experience. Music - high energy music blasting out of a low-quality crackly low-quality speaker which sounded terrible. It was obvious no one was enjoying the music and does not create a chilled relaxing vibe. I can't understand why the hotel management cannot see this? The sun loungers away from the pools and on the grass are all fixed upright with wooden blocks so you cannot lay them flat. I have never seen this in any hotel worldwide - I cant understand why a hotel would do that unless its to make them look better in photography? It is certainly not in the best interests of the guests. There was a waiter that would take drinks orders for you but he never approached us or made eye contact in the 2 days we were there. It seems like to you have get his attention or approach him when you see him. There was only 1 barman working hard at the pool bar and always people waiting to order - so didn't bother as it seems like it was going to be a long wait. Other s

The fact is that the people attending the meeting are very attentive. I don’t know if this is a family business. So they care about customers and the facilities are a bit ugly. The reason is that the pandemic has dealt a heavy blow to them, so I have No problem, will stay at this hotel again, because I think, in fact, despite the circumstances, their continuous attempts to succeed is something admirable, very good to them, hope their equipment will be restored soon.

Excellent location excellent attention good cleaning good comfort

Perfect location for shopping, beaches and dining. You can choose the All Inclusive and good and drinks are provided all day long. Bring a mask tho, you have to wear a mask in dining areas.The hotel is right on the beach he b arch with a big pool. The rooms are suites with a seperate room for sleeping and a room with couch, chairs and balconey. Don’t expect an upscale room for the price, we found the room comfortable for the price. The drinks have plenty of liquor too! For any transportation needs such as If you need a ride from the airport or want a tour, or a ride anywhere transportation, contact Acapulco for All by Sebastián Hernández in Acapulco” Just go on line and do a Google search ”Sebastián Hernández in Acapulco. He is a fantastic tour guide, safe driver with shuttle transportation in a nice clean vehicle . He speaks very good English. He is honest, kind, friendly, funny and most of all will give you the best service. His tours are fantastic and his vehicles are air conditioned!

Manage more cleaning looks a little weakened and with maintenance crafts He urges a re-model is something old and at your time maybe it was excellent but that time is already passed

Because I was worried more about the bad comments I had seen about this hotel, but the truth is that the room that touched me was quite acceptable, obviously not waiting for luxury for what I paid and more on a holiday bridge, But if you were to expect a clean room and with what is necessary for a comfortable stay, the rooms actually look a little old, like in the 1990s but have a cold, a glass table, chairs, kitchen and a bed sofa. I have to say that the only disadvantages I had were a contact that connected the screen because it was not running out and that the wifi had a very weak signal, for the rest, the staff were very kind, 10 minutes later in the check-in which I thought a fairly reasonable time, I had no problem with waiting time in lifts, the clean room and the next day at 12 the room was ready to seat the room, It seems that the air conditioning equipment was recently replaced, because I already touched one remote control, no longer the manual equipment of those that are very noisy, the area of woods light clean as the beach and I had the luck that I touched one Quiet oil and quite acceptable breakfast buffet for the 145 pesos you pay, I insist, may the hotel be austere and a little old, but the staff treatment, The hotel was very comfortable and very comfortable.

The building has an intriguing shape and there are many pools. It’s also right in La Condesa Beach. Ideal location, you would think. BUT…. 1. After checking in, I found a very dirty washroom sink, and called down to report it. The woman who arrived waved her hand dismissively but I stood my ground and she cleaned it. Turns out the drain is clogged so even if the poor cleaner did her job the first time, the previous guest’s hair and muck would ring the sink unless you took special care. Annnd the sink was never fixed the whole time I was there. 2. At checkin I got a band slapped on my wrist and later realized every guest got one. It showed you belong on the property. Also they come in different colors: White means a basic stay; red means breakfast included and purple means all inclusive. So yea others will know what you’re paying for during your stay. 3. The beach is pretty good except it’s a pirate’s cove — meaning that because of the vagaries of Mexican law, though Hotsun has a great location and a piece of the beach for its guests, where you can generally sit free, the spots nearest the water belong to the government. So if you sit in the lounge chairs and under the tents nearest the waves, you have to pay different guys who keep changing the price every single day. If you land on a cruise ship from some far-flung country you may not be aware of this. Those guys, wearing uniforms of some sort, also sell drinks that are exorbitantly priced. Before you figure out they have nothing to do with Hotsun, you may be taken for a ride. I was. Also, every 1-2 mins of every day, vendors descend on the beach with all sorts of things for sale. In one day I was asked to buy grilled shrimp on a stick, coconut water with jelly, sun hats, fridge magnets, massages, boat rides, oysters, sun dresses, sunglasses, beach floats, tattoos, braids, sunscreen, sand boots and a serenade from a nice old man with a guitar. People have to make a living, yes, and the law makes Mexican beach space very democratic, but I wish the hotel, which took a $200 MXN returnable deposit to give me a towel to lie by the pool for the duration of my stay, had warned me about the Wild West nature of the beach where it is located, and pointed out which uniformed person belongs to the hotel and a head’s up so I could buy at my own risk. I said “No, gracias” maybe 90 times during that one week. 4. The noise, oh the noise. El ruido comes up to the hotel’s top floors and grabs you by the neck: Music, laughter, children squealing, etc. These are usually all marvelous aspects about living on planet earth, but when you can’t sleep because a group at the hotel is holding a party on the beach and the thump thump thump of reggaeton is blaring deep into the night and giving you a headache, the conclusion is the hotel is not prioritizing the comfort of the rest of its guests. If this is your jam, go for it. But for many it would be a frustrating experience all around.

Very recommendable has no over-luxury I serve to sleep a quiet stay and from there travel to any part of the port because it is very central, staff is very attentive and friendly parking is accessible,and is always clean

Located in Acapulco (Costera Acapulco), Dorados Acapulco is within a 15-minute walk of Condesa Beach and Parque Papagayo. This hotel is 0.6 mi (1 km) from Diana the Huntress and 1.4 mi (2.2 km) from Papagayo Beach.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services.Take advantage of the hotel's room service (during limited hours).Featured amenities include express check-in, a 24-hour front desk, and luggage storage. Limited parking is available onsite.Make yourself at home in one of the 56 air-conditioned guestrooms. Cable television is provided for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones and complimentary bottled water, and housekeeping is provided daily.