Hot spring Hotels in Accra

I stayed here for my first week from the 25th March 2022. I was very happy with the service and the area. Somethings from my room were not complete, for example having my own sofa which was of inconvenience when my guests arrived but my host made sure I was comfortable and promised to look after me the next time. I was happy to come back after my trip from Kumasi. However everything went down hill. Room was disorganised, broken curtains, bed made was incomplete, low/no wifi. Ceiling mould and damp. Made a compliant in which the maintenance team attended and informed me they were trying to gain access in the afternoon but no one was in. Bear in mind I had not received any phone calls or messages about this. Furthermore, I explained the room is no fit condition to be receiving guests and should be fixed first, this was not a matter of completing it in the afternoon that I checked in! Rubbish! One of the workers agreed and also made it known to the maintenance team she had been complaining about this room for a while. They moved me to a temp room for the night. With weak/very limited wifi, some stained walls, broken shower, sticky toilet bin lid and the toilet making loud and long flushing noises. I moved in total four times. They also gave me a room with stained bed sheets and scaffolding in which workers would be walking across my balcony. With the help of my old host and a nice lady, I got a lovely apartment. The host, required payment but did not want to do an online bank transfer, did not have a card machine. So I paid via World Remit money in which money was taken out of my account but her transactions was not cleared. She wanted me to pay again, in which I told her I will not be paying twice, she will have to wait until the refund is cleared. I had to request for a refund (took 3 working days), was also being chased for full payment for the moulded room. House keeping forgot to lock my room. At this point I was fed up. I asked for some negotiation in having a late check out as my flight departed late at night and with everything I had dealt with before, this was by passed and not even considered. I was then charged the highest exchange rate which meant i was paying more (they say different agents use different exchange rates). This meant I was given the host/agent nearly £94 extra which is around about/over 800 GHC. For all the lack of customer service, sympathy and them always chasing me for payments like I was a criminal. I will not be coming back again! I honestly wish I left my experience at week one, rather than returning back to end my stay in Ghana. If you want a modern place , great location/pool side views, lots of tourists etc, stay there. I expected way more for up-keeping and maintenance. Highly disappointed with round two stay at Embassy Gardens.

The location is good and the restaurants are fine. Breakfast was good too. However, the room was bad. The wind from the air conditioner smelled musty, and I asked for a room change, but they didn't respond and just sprayed me with a deodorant spray. The bed was also damp and cold. It was not a comfortable stay.

It is located in the Centre of Accra. The staff are friendly but May only treat you “as good as you’re dressed”. I had a pleasant time nonetheless.

Oh my gosh, luxury, luxury. This is beyond expectations. The area is beautiful and expensive, celebrities and all live here. The location is really safe, it’s clean, limited places to eat around you have to travel at least 10mins to restaurants. Anyways Samuel was not a very good host. He didn’t respond to our calls, he really didn’t seem interested in hosting us, unfriendly and distant.

I've been using the Airport View for many years, since before the re model. Nice, friendly staff, decent food, welcoming atmosphere. My only negative observation is the continuously rising prices, like everywhere else.....

it is a lovely apartment with decent and polite staffs. best

My family and I had a lovely stay, there were 5 of us sharing a 3 bedroom Air BNB apartment - we had two bathrooms/toilets, one was ensuite. The rooms led onto a balcony and were spacious, airy and light. Our contact for booking the apartment was with Mr Eliphaz and during our stay, any concerns or questions we had, Christopher or Patience were always at the other end of the phone or on site to assist. The apartment was very clean and had everything we needed, TV, fridge, cooker, microwave, air conditioning etc. All in good working condition. The apartment was cleaned daily and we were provided with clean towels, daily as well. The property had a restaurant on site, 2 swimming pools, gym which were all part of our package. We also had breakfast included, you could eat in the restaurant or have it delivered to your apartment. The atmosphere overall was brilliant, especially at night. Embassy gardens is conveniently located next to all the restaurants at Labone. Easy location for Uber drivers to find as well. Property has a reception area always manned and a security person at the main entrance 24/7. Any concerns we had were dealt with immediately. We all had a great stay and are hoping to revisit again very soon and also recommend to family and friends.

Our worst experience started from the reception when we were met by a dark skinned receptionist (name unknown). Her facial expressions and attitudes were condescending towards my wife & I. Then she asked for my credit card, which was in my checked in luggage; I informed her that I do not feel comfortable opening my luggage infront of everyone at the lobby. She did not care or show any form of understanding. It was the porter (Isaac) who was fast thinking and considerate; he took me to a small storage room to remove my card wallet. After we have made payment, she did not communicate effectively about the caution charge of 200USD. So my wife & I though she meant GHC, she just stared at us and belittling us with her eyes. This was how we were meant at the reception before checking in our loft. The Following morning, I asked her if she got the 200USD since she had Isaac follow us to our room and get it. She started accusing us of incomplete payments, knowing fully well that I was charged by my bank. I stood my ground that I do not owe anything & we were in a hurry to leave for our tour. We had 2 minutes of back & forth; my wife & I were so pissed of these accusations. When we got back in the evening, she realized her mistakes and apologized but the damage was already done. We couldn’t wait to check out asap on our third day. When we were checking out, she didn’t bother to remind us about the caution fee she was so eager to collect; until my wife reminded her. She looked displeased at the reminder; I guess she wanted it herself. Customer Service is Zero here; any young individuals or couples please stay away from here. I would never recommend this organization to anyone. Thanks to Aqua Safari that saved us from the misery of Kwarleyz.

We came here because of the reputation of the Marriott Hotel, but we had to wait for more than four hours to check in. It was said that there were many late check-outs that had not been sorted out. Later, due to complaints from other customers, the hotel manager attracted us. He provided us with a free dinner and the process was smooth. Checked in. The food is really delicious😋The room is also very good. I also received a fruit plate and handwritten letter from the boss lady in the evening🥰Thank you!