Agonda Shell Beach Resort

Agonda very beautiful & nice place to stay . Specially agonda shell beach resort .. staff are very friendly..I suggest for south goa.. surrounded by clief and nice clean beach with lovely scenery. Resort food is also good.. I recommend agonda shell beach..

I had booked 2 Deluxe garden view rooms for 4 people as this was supposed to be a lovely trip with my friends.... Alas it was not the case here!! We had stayed in a lovely Airbnb in Calangute beach and headed for a 2 day stay at this place. The rooms were not well maintained...and the bathrooms specially were stained and smelt bad. Understandably it was during the monsoon and they had covered the open bathrooms from the top but looks like they did not do a great job. We did not like the place at all and decided to not stay there and ruin our vacation. We kept trying to call the person (Gerard) who had actually communicated during the booking, which btw was done a month ago, but he was hardly available/responsive. When reachable he kept telling that he needs to talk to the reception and then can confirm if the money could be refunded...which btw took around 5 hours. I kept on trying to call, and kept on sending him msges asking to confirm, as we had to arrange for the night stay and as we were a ladies group, did not want to delay on the same....but he hardly seemed bothered!!! As I had done the booking a month ago, and as the property wasnt well maintained, he could have very well told us the same and let us decide if to go with the booking...but you can't really expect honesty from people like this! Lastly after a lot of follow ups and calls, we headed to the reception(we were sitting at the restaurant in simrose all this time, waiting for him to respond), to check as to why he was taking so long to talk to the reception and respond. Turns out that the reception was not even called as they were only employees and obviously did not have a say on the refund. After number of follow ups,as well as calls from the reception guy, he finally agreed to refund the money, which after coaxing, was mentioned over email from him. In this digital world where you can pay in a matter of seconds, he asked for 7 working days...but we were ok to wait and give him the time. The email wherein he had asked me to send my account details, was sent to him on 06th Aug and today is 20th...he still hasn't refunded. Such audacity to not honour his words, being in a service related business is laughable and cheap. We are still waiting for his response over my follow up email this morning, and considering his track record...will not be replied anytime sooner I have given him another 2 days to fix this issue after which I will surely raise an official complain against the property and specially against Gerard, based on the email communication we had. Again...not at all recommended!!