Anonymous User
February 27, 2024
Booked a standard room for two nights and paid in full. The plane arrived in the early morning and arrived at the hotel at five o'clock in the morning. No reservation record was found at the hotel. I repeatedly searched for the reservation confirmation number. I found the reservation record but no room was available. We paid in full for the whole night, isn't it global practice that you have to ensure that the room is reserved for us no matter when we check in? The hotel informed us that according to hotel policy, if we do not check in within the specified time of 15:00-23:00, the room will not be reserved even if the room fee has been paid, and we are required to make up for the difference of one night to stay in the suite first, and then check out in the afternoon. Give us a standard room. Speechless.
The soundproofing effect of the hotel is very poor. At two o'clock in the morning, there were children yelling and there were sounds of banging during renovations or repairs.
In short, it is recommended to avoid lightning and will not go there again!
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