Best Hotels near Jos A. Bank, Albuquerque

Arrived and was not acknowledged for being explorist , neither was given my bottles of water , checked into room about 5 mins in my daughter almost steps on a quarter size piece of broken glass, then later on at night was showering and my 2 year old son says ouch and actually does step on a small piece of glass in the shower , told staff after that happened was told manager would contact and nothing ,

The staff here was super friendly. I was traveling alone and ate dinner at the restaurant downstairs. Dani was my waitress and she was great. The room was clean with a comfortable bed. I’d stay here again if I was driving through Albuquerque.

I really enjoyed my stay at this property, and was pleasantly surprised by the comfortable accommodations and amenities. It was convenient to check in via the Hilton Honors app and use the digital key system to access the hotel and room. The King suite was surprisingly spacious, with the bedroom separated from the living room/kitchenette. Everything was clean and well-maintained. The kitchenette was stocked with coffee maker, microwave, fridge/freezer, a few place settings, some utensils, and two cooking pots. The living room sofa was comfortable. Bed and pillows were also comfy. HVAC system worked well. There were enough outlets and some USB charging plugs. My only room complaint was low water pressure in the shower (possibly a water-saving feature). The hotel was fairly quiet. My room was on the side of the property facing Cutler Ave, and there was no traffic noise. Just occasional noise from other guests. The lobby and breakfast area were inviting. Coffee was always available in the lobby, which was a nice touch. The complimentary breakfast had a wide array of items, and even some local favorites like green chile stew and tamales. The hotel is in a fairly quiet area that felt safer than other parts of town. There were warnings about not leaving valuables in cars, but no overt problems. The hotel is conveniently located near a large shopping center and many restaurants. There is a Trader Joe’s within close walking distance. There is even a cat café close by. Most Albuquerque attractions and the airport were a 10-15 minute drive. Sandia Park is about 30 minutes.

Not such a great location however all employees were very nice and went out of there way to make you happy.

Customer service was good at check-in. We didn’t have much more interaction with staff after that (wasn’t needed). Took kids to swim in indoor pool, thought we’d soak in the hot tub, except hot tub was filled in with decorative rock and a large plant placed on top. Inside of the pool floor was a little dirty. We stayed in room 543 and our sliding glass door didn’t lock. Luckily we don’t have small kids that could be tempted to open it possibly creating an unsafe situation. Lobby area and conference center are nice and clean and updated - time to get rooms and pool area to match.

Stayed for one night during a cross-country trip with my dog. I arrived late afternoon and after a couple of hours realized the noise from highway traffic just across from the hotel was going to be a problem. I asked at the front desk to see about any options to move rooms and the attendant immediately dismissed any options - despite the fact that it was still early - many rooms still open and I'm a Diamond member. Just no effort to look at another room for me. So, then, needing to find a grass area for my dog to do her business... none exists - just a rocky area across the parking lot - with 110 degree heat on her paws crossing the lot to a bunch of rocks. A homeless man with his dog were huddled nearby scaring the you-know-what out of us. (They also charge $75 per day extra for having a dog). The neighborhood is not good at all to put it mildly. The cost was above average for a Hampton Inn that has not been updated in decades. Overall, just a complete and utter FAIL.

I honestly do not have any complaints about my stay. In fact, quite the opposite. From making the reservation, to the check-in/out process and everything in between, it was a great experience. The room was very clean, the price was extremely affordable and the staff was beyond professional, kind, courteous and willing to go above and beyond, especially a manager named Tony. Tony made us feel welcome and as if we were a part of the Hilton family. I have no doubts that is will be our go-to hotel EVERY time we visit Albuquerque.

We booked a King suite for 2 adults and 1 child and were put in the “Tower” area Rm#391 of the Hotel. The parking lot for this area sits behind a vacant commercial building that has some sketchy looking people hanging around, Drugs? ************? Homeless? were our first thoughts, the chain link fence that divides the properties is leaning over in spots giving the appearance that it has been climbed over several times and there appeared to be several vagrants in the area on the streets. We booked here for the use of the hottub which was not working and was told that the jets quit working the night before, which I have my doubts as this property is in desperate need of attention from the maintenance department. The outdoor lock of the tower building that you need your key card to enter is damaged and loosly hanging on the wall and the key card would not open it. Upon not being able to enter and reporting to the front desk they were already aware and said that it can be very temperamental. So we had to enter through the lobby and walk through “the maze” to get to our room. The walls throughout the property have several areas that need attention to cover the damaged paint that lend to the appearance of an old, tired, run down hotel. The sheets on the bed appeared clean. But the room itself needs attention. The bathroom ceiling was badly water damaged with pieces hanging down that was covered up with paint and deep scratches on the wall above the toilet. The corners of the floor in the bathroom need attention as they are collecting dirt and debris. The carpet in the bedroom is very old, loose and rippled creating a tripping hazard. The window sheers had two large vertical tears and several burn holes. The wall paper is separating in several areas and peeling away from the wall most notably in the upper corner of the bedroom. There were no visible outlets or charging stations near the bed. While searching for an outlet for my husband’s bi-pap machine we accidentally pulled the the very heavy oversized headboard off the wall thinking it would move with the bed. The headboard was only attached with two small screws that were easily pulled out of the wall. We immediately called the front desk to alert them of the accident. (Apparantly we’re not getting back the $100 deposit) The kitchenette area of the suite has very worn out cabinets, the vinyl flooring sounded and felt sticky when walking on it. There was a table in the suite but no chairs to sit at. There was no bedding or pillows in the closet for the sofa bed (we fell asleep and our 17yo daughter didn’t realize she could open the sofa bed even though she was told; but a pillow and bedding in the closet would have helped. Overall very dissapointed with the 1 night accomodations at the “Resort” rate of $463 +$100 deposit. This property appears to be an old Holiday Inn Suites that had some new paint slapped on it and they called it good. Would not recommend this property and will NEVER stay here a

We'd never stayed in Extended Stay before, but decided to give it a try. Thankfully I made 3 separate reservations for the 3 nights we were planning to stay, because I ended up canceling. Since we are Choice Privileges Diamond members we used our points, and were not happy when they asked for a one hundred dollar deposit. When I asked if our credit card would be charged, or just held, they informed us they would charge it. We ended up paying cash, but it made absolutely no sense to us. They refunded it immediately upon check-out, with no inspection of the room for damages! So, why do it at all. By paying cash they would have no recourse if we had done damage! Check-in took a long time, but when we finally got to our room we were disappointed. The room reeked of mildew and cigarette smoke, even though it was a non-smoking room. The bathroom had the worst smell of all, and we had to keep the door firmly closed. There was no bathroom fan, so we used the kitchen fan and opened the windows as well. The problem with that was people stood outside and smoked, so that didn't last long. We didn't feel very secure here. The floors were filthy, and our feet were soon black. We kept our shoes on after that. The room was pretty large with an area to hang clothes with shelves above and an area below for suitcases and coolers. The dresser was very old and set right against the wall. The drawers banged when you closed them, and it kept shaking our wall from the room next door! Noise from surrounding rooms was pretty loud. The beds were very old and hard. The TV package was pretty good. It was HD and there was a guide as well. We were not impressed with the sign up in the bathroom saying if the towels got dirty they would charge you $25 per towel! So why not just put some paper towels in the kitchen area? We waited the next morning while the guy in the office was on his cell phone, walking around the parking lot. We finally approached him and he came back to the office certainly not in a hurry to look after the paying hotel guests! We checked out early, and won't be back to this hotel.