Park Dedeman Almaty Reviews

Response from Property: Dear Hari,Thank you for your positive feedback! It was a pleasure having you stay with us, and we hope to see you again soon!Best regards, Park Dedeman Almaty team.

Response from Property: Dear Guest, We deeply apologize for the discomfort you experienced during your stay. It seems there was a misunderstanding regarding our lobby bar policy and its impact on our guests' overall experience. While we do have a lobby bar where guests can purchase alcohol, it's crucial to maintain a balance that ensures all guests feel comfortable and respected.We regret that this balance was not maintained during your visit, leading to a situation that left you feeling shocked and unpleasantly surprised. Your feedback is invaluable to us, and we will take immediate steps to address any lapses in communication and ensure that similar incidents are avoided in the future.Please accept our sincere apologies once again, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience that you rightfully expect and deserve.Kind regards, Park Dedeman Almaty team.

Response from Property: Dear Shyngys, thank you for choosing our hotel for your stay. We are very sorry that we did not meet your expectations, we will update our photos on the site soon. All photos correspond to our numbers, but at the moment they are visual photos. We hope that you will come to us again and we will meet your expectations.Sincerely,Team of the Dedeman Park Almaty hotel.

Response from Property: Dear Guest, We're delighted to hear that you found our rooms to your satisfaction! If there's anything specific you particularly enjoyed about your stay or any suggestions you have for improvement, we'd love to hear them!Kind regards, Park Dedeman Almaty team.

Response from Property: Dear guest.Thank you for your rating.Respectfully,Dedeman Park Almaty

Response from Property: Dear Vivianma,Thank you for your feedback. We’re glad to hear you enjoyed our service, but we sincerely apologize for the issues you experienced with room cleaning and amenities. This is not the standard we strive for, and your comments will help us improve. We appreciate you bringing this to our attention, and we hope to provide you with a better experience in the future.Kind Regards,Park Dedemna Almaty

Response from Property: Dear guest, thank you for taking the time to share your feedback. We attach great importance to the issues you mentioned about the room area, breakfast types and menu replenishment. We will seriously consider your opinions and work hard to improve our services. At the same time, we are happy to hear your affirmation of our service attitude. We will continue to maintain and continuously improve service quality. We look forward to your visit again and we will do our best to make your stay more pleasant. Thank you for your support and understanding!

Response from Property: Dear guest, thank you for sharing your feedback. We apologize for the noise issue. We will take your comments seriously and work hard to take steps to improve the comfort of our environment. Glad to hear you were otherwise satisfied. We look forward to your visit again and will do our best to provide a better experience. Thank you for your support and understanding!

Response from Property: We are very sorry that you are not satisfied with the size of our room. We will seriously consider your feedback and work hard to improve your stay.

Response from Property: Dear guest! Thank you for writing your review about our hotel. We look forward to your next visit!

Response from Property: Dear guest.Thank you for your rating.Respectfully,Dedeman Park Almaty

Response from Property: Hello, thank you for your positive review! We are pleased that you were satisfied with our cleanliness and tidiness. Your appreciation is the driving force for our continuous efforts. Looking forward to seeing you again! Best wishes, Park Dedeman Almaty team!