Guest User
January 31, 2023
AVOID booking this location unless you want to have your stay cancelled last minute, possibly even after you have actually arrived at the property. Our stay was booked many months in advance - confirmation number provided, booked through BookingDotCom, and communicating with the property owner. Account used cards that were used for dozens of other stays booked at the same time, but this property owner decided to wrongfully cancel reservation only a few days before the stay, wrongfully claiming multiple times that the payment method failed, even when Booking and the credit card company reaffirmed that there was no issue with any charges, nor any attempted charges on the account. When we attempted to contact the property owner multiple times via phone, we were met with hostility after dozens of calls going straight to a busy line. This is very much a scam, listen to the other reviews as well, you are liable to get stranded at the front door with no way in, in one of Italy's most expensive areas. The property owner seems to be responding to other reviews, trying to claim that there were extenuating circumstances, blaming the renter's card. This is very clearly not the case, and is being used as an excuse for their ruse. I would guess they're cancelling people's stays to rebook them at a higher cost during the peak season, using the excuse of "failed payment" to bypass booking companies host cancellation limits, instead making the customers take the blame. AVOID.