Amboseli Serena Safari Lodge

Not sure if he was the general manager or head of the reception was not accommodating at all like he did not want guests there despite a receptionist was willing to assist The GM had like a stone face !

Whilst the food is excellent, and most staff are extremely friendly and efficient, there are significant shortcomings. The rooms are in need of upgrading, or perhaps even rebuilding. Some of the staff were out of their depth - they needed further training in procedures and efficiency. Unfortunately most of the rooms have no views of the National Park and any wildlife that may be passing. The gardens and seating areas are really pleasant.

We really enjoyed this lodge and had some good night's sleep. The rooms are shared walls so you need to hope your neighbors are quiet. There is a fan but outside of the mosquito net to the side of the bed so we were glad we had brought along our own fan -- it made some nice ambient noise at night. The monkeys are everywhere and will try to get into your room so the windows and doors need to stay closed. The bathroom was really spacious and has glass walls (that only the monkeys/baboons can access to see in) and the beds are comfortable. The buffet meals were very good -- a lot of African, Indian, and western dishes and many vegetarian options. The pool was too cold for us to swim/enjoy but the grounds were large enough we could wander around and get a little exercise.

Excellent Hotel, good view, location. It is located inside Amboseli National park where you could see Animals passing from your hotel while you are in your room. Food was just outclassed. The chef made food as per our request and all family members liked it. Variety of buffet is also very good with fresh juices available. Inside park there are only 2-3 hotels and Serena is one of them.

I stayed here in July for the first two nights of my Safari adventures and what a start! As soon as my jeep arrived at the front door, I was met with such a warm, friendly welcome, a towel to freshen up & a lovely cold drink. Very easy check in & then shown to my room with all the lodge’s amenities & meal times explained en route. My room was perhaps the furthest from Reception & that really didn’t matter as I strolled through lovely planted gardens & palm trees, occupied by lots of monkeys! My room was on the ground floor with views of the waterhole & I could just step off my terrace on to the garden in front. The room is well appointed with everything you’ll need & very comfy bed. A nice surprise was the turndown each evening. On my first visit to the restaurant I was impressed with being given a lovely table to the side of the open air veranda which as a solo traveler, meant a great deal so I wasn’t overwhelmed & overlooked by other parties & I could actually enjoy a great view of the garden & all the restaurant’s activities. I was given the same table for all my meals & was served by a lovely young lady for them all. The buffet offerings at all meals were very well presented & very tasty. Amboseli, by comparison, is a smaller park yet still huge but means the concentration of animals are spread out over shorter distances but still incredibly abundant so you won’t be disappointed. A wonderful stay & would definitely recommend here. Thanks to all the Team for making my stay so memorable.

Amboseli was such an experience for us.The four of us had an astonishing moment with views of the beautiful savanna with elephants,zebras,giraffes,buffalos,lion family and cheetahs.We got to see the big four but missed the rhino,although we met them at Nakuru National Park.Penfam tours did such an amazing job in ensuring that we had the best safari ever.Smooth bookings and pick ups from our hotels with an interesting driver.We will definitely book again with Penfam Safaris