Guest User
January 6, 2025
I was travelling with my mother, wife, my sister and 4 children. I had booked two rooms from 25th to 27th of December. It was a terrible stay at this property. My check in was at 2 pm but we got late while travelling from Delhi and we reached the property by 8 pm. The rooms were not ready...it seemed bathrooms were just used ....floor was all wet, WC was very dirty...bed and bathroom linen was like it hadn’t been changed since ages. There were strands of loose hair both in the bathroom and bedroom. The staff gave us 2 rooms on 4th floor and when we demanded for clean rooms we were shifted on the 3rd floor. Again it was all same. They have probably outsourced their cleaning staff which comes only once around 2 pm. After this the staff made us moved on the first floor saying we will give you our super deluxe rooms. The bed linen was all dirty, strands of hair lying everywhere, water was leaking from the taps and hot water was missing from one bathroom. They probably have pet spiders in the hotel and there were lovely spider webs all over. We Could not see mini bar, electric kettle, complementary tea and coffee, clean glasses, etc anywhere....may be the weather was foggy. And the icing on the cake was, the hotel staff was very help ...we had to carry our own luggage