No.18 Ankang Avenue, Hanbin District, Ankang, Shaanxi, ChinaView Hotel Details
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Swisstouches Hotel Ankang Guest Reviews
4.7/5
Outstanding
1330 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1330)
Positive reviews(1294)
Reviews with photos/video(268)
Friendly front desk staff(125)
Delicious breakfast(121)
Great swimming pool(39)
Perfect for kids(27)
Delicious buffet(20)
Has rooms for families(13)
Luxurious(11)
Clean pool(7)
Negative reviews(36)
Guest User
Standard Room (Double bed)
Stayed in Dec 2023
Couples
37 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Amazing hotel, recommend to everyone who travel to Ankang and needs comfort and little bit of luxury. Great food both western and Chinese, friendly and helpful staff, sport facilities. If I have a chance I will come back again in the future.
6/7
Response from Property: Dear guest, thank you for taking the time to share your stay with us. I am glad to know that your stay was satisfactory. It is a great honor for the hotel to get your recognition in terms of service and facilities, and to make you 100% satisfied is our unremitting pursuit. Swisstouches Hotel Ankang is the first international brand hotel in Ankang area. We always insist on delivering service to every guest, bringing guests a convenient, comfortable and pleasant stay experience. We look forward to your visit again. Sincerely thank you!
Guest User
Deluxe Double Room
Stayed in Jul 2023
Business travelers
5 review
4.0/5
Very Good
Posted on Aug 11, 2023
nice place, tidy and clean, breakfast also good. staffs are polite
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. I'm glad to know that you were satisfied with your stay. Thank you very much for your compliments on hotel service, environmental hygiene and breakfast. I will share your appreciation with the relevant departments. We always insist on delivering services to every guest, providing guests with a convenient, comfortable and pleasant stay experience. We sincerely look forward to your visit again. Sincere thanks!
Guest User
Family Connecting Room
Stayed in Jan 2024
Family
11 review
5.0/5
Outstanding
Posted on Apr 19, 2024
very nice for farmliny
Response from Property: 尊敬的賓客,感謝您抽出寶貴時間與我們分享您的入住體驗。很高興地瞭解到此次入住體驗能令您滿意。十分榮幸酒店在服務和設施方面能夠得到您的認可,讓您百分百滿意是我們不懈地追求。安康瑞斯麗酒店是安康地區首家國際品牌酒店,我們始終堅持把服務傳遞於每位賓客,為賓客帶來便捷、舒適、愉快的入住體驗。熱忱期待您的再次光臨。真摯感謝!
Cherubini
Deluxe Double Room
Stayed in Jun 2022
Family
5 review
4.5/5
Great
Posted on Jul 17, 2022
The service is good and food very good
Response from Property: 尊敬的瑞斯麗貴賓:感謝您使安康瑞斯麗酒店成為您在安康的家!您的滿意是我們不斷前行的動力,源自瑞士的專業酒店管理團隊,致力於為+B26您打造精緻優雅的入住體驗,我們的酒店就是您的家。在每家瑞斯麗有超過108個難以忘懷的元素等待着您的體驗,安康瑞斯麗酒店全體家庭成員期待與您再次相遇!
Guest User
Standard Room (Double bed)
Stayed in Jun 2024
Business travelers
17 review
1.0/5
Posted on Aug 6, 2024
There was a problem with the air conditioner in the room. It was very hot in the summer. I was sweating even sitting still in the room. When I called the front desk, they told me that there was no problem. They said it was normal. It was mainly because the weather was too hot. The level of service was also outrageous.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. First of all, I would like to apologize for the unpleasant experience you had during your stay. Secondly, regarding the issue of air-conditioning equipment in hotel rooms, please rest assured that I have communicated with the relevant teams and made corresponding improvements. Maintaining and updating room facilities and equipment to upgrade the stay experience is the direction we are always working hard and persisting in. We apologize again for the attitude problem at the front desk. We should strengthen staff training. We are sorry for bringing you a bad experience. We warmly look forward to your visit again. Sincere thanks!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Family
11 review
4.1/5
Very Good
Posted on Jun 14, 2024
The hotel opened in 2019. The facilities and equipment are a bit old. The breakfast is rich and the rice noodles are delicious. The surrounding area is very lively and convenient, with shopping malls, hospitals and gas stations. If you are bringing children during the Dragon Boat Festival, it would be great if the hotel has some activities that children can participate in.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您抽出寶貴時間與我們分享您的入住體驗。首先,對於您此次入住期間所經歷的不愉快的體驗,我深表歉意。其次,我將把您的反饋與相關部門分享,我們將加強管理並不斷改進,以高質量的瑞士服務標準來為賓客提供更好的入住體驗。同時,您所提及的設施設備問題,我們會立即責令整改。熱忱期待您的再次光臨。真摯感謝!
Guest User
Deluxe Double Room
Stayed in Oct 2024
Solo travelers
24 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The room is spacious and bright, comfortable and tidy, clean and hygienic, with complete facilities
Original TextTranslated by Google
Guest User
Deluxe Double Room
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The hotel has a good environment and a convenient location. There are parks nearby. The hotel lobby staff Gan Baoyu is very warm and thoughtful. I will come again if I have the opportunity.
Original TextTranslated by Google
Meidoukanshijie
Deluxe Double Room
Stayed in Apr 2024
Couples
56 review
5.0/5
Outstanding
Posted on May 5, 2024
The hotel is very good, the ceiling is very high, I haven't had a good sleep for a long time, it's very quiet, the scenery outside is super good, the hotel is a big building, and the swimming pool is also very good! Everything is good, but it is recommended that the hotel can write a small description of the hotel facilities and restaurants and various services in a more obvious place in the room, such as the breakfast time, the swimming pool location opening hours, so that we don't have to call the front desk all the time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您抽出寶貴時間與我們分享您的入住體驗。很高興地瞭解到此次入住體驗能令您滿意。十分榮幸酒店在服務和設施方面能夠得到您的認可,讓您百分百滿意是我們不懈地追求。安康瑞斯麗酒店是安康地區首家國際品牌酒店,我們始終堅持把服務傳遞於每位賓客,為賓客帶來便捷、舒適、愉快的入住體驗。熱忱期待您的再次光臨。真摯感謝!
Guest User
Standard Room (Double bed)
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on May 6, 2024
The service is good, very professional, the facilities are good, and the overall experience is good. I will choose it again next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您抽出寶貴時間與我們分享您的入住體驗。很高興地瞭解到此次入住體驗能令您滿意。十分榮幸酒店在服務和設施方面能夠得到您的認可,讓您百分百滿意是我們不懈地追求。安康瑞斯麗酒店是安康地區首家國際品牌酒店,我們始終堅持把服務傳遞於每位賓客,為賓客帶來便捷、舒適、愉快的入住體驗。熱忱期待您的再次光臨。真摯感謝!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Family
1 review
2.5/5
Posted on May 4, 2024
First, when I got off the bus, the service staff watched me take my luggage, then turned around and left. . . . There was no intention to provide service.
Secondly, the first room I checked into had bugs (living creatures) all around the window. The child didn't even enter the room when he saw them. I called the front desk, and they only sent a cleaning lady to deal with it, saying that they flew in from outside. But the window was obviously closed. Then they reluctantly changed me to another room.
Then, when I came back at night, the light flashed and turned off automatically within 10 minutes after I turned it on. I called the engineering staff, but they said they couldn't fix it, so I changed the room again.
I felt that I was changed to a room that was not as good as the deluxe king-size bed room I booked. I went to the front desk, and they actually said that they upgraded me for free. . . .
The child was speechless.
This was the worst hotel experience, bar none.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. First of all, I deeply apologize for the unpleasant experience you had during your stay. Secondly, I will share your feedback with the relevant departments. We will strengthen management and make continuous improvements to provide guests with a better stay experience with high-quality Swiss service standards. At the same time, we will immediately order rectification of the issues you mentioned. We warmly look forward to your visit again. Sincerely thank you!
Aqu
Swisstouches Suite
Stayed in Sep 2024
Couples
7 review
1.2/5
Posted on Nov 2, 2024
The suite I stayed in, the glass in the bedroom looked like paper. I lived on the 13th floor and I could hear the traffic on the road clearly. I couldn’t sleep at night and in the morning. It was really rubbish.
Original TextTranslated by Google
Guest User
Swisstouches Suite
Stayed in Mar 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 29, 2024
A very satisfying stay. The hotel has reached the standards of a foreign-funded 5-star hotel in all aspects. It is mainly for business, and there are not many tourists, so it is very quiet, especially for breakfast, which has a rich variety and not many people, so you can enjoy it slowly.
The hotel is located in the High-tech Zone, Ankang is not big, and it only takes more than 10 minutes to take a taxi to the riverside. If you want to eat nearby, you can walk to Wanda Plaza in more than 20 minutes.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. I'm glad to know that you were satisfied with your stay. It is a great honor for the hotel to be recognized by you in terms of services and facilities. Your 100% satisfaction is our unremitting pursuit. Ankang Ruisili Hotel is the first international brand hotel in Ankang area. We always insist on delivering services to every guest, bringing guests a convenient, comfortable and pleasant stay experience. We sincerely look forward to your visit again. Sincere thanks!
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2024
Family
18 review
5.0/5
Outstanding
Posted on Apr 30, 2024
When you come to Ankang, you must stay at Swisstouches Hotel. The service is very good and the travel is convenient. It is a 15-minute drive from the riverside. The restaurant has a rich breakfast and the buffet dinner is not expensive. The only drawback is that the room does not have air conditioning. It is recommended to install a screen window. At least you can open the window for ventilation when the air conditioning is not used.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. I'm glad to know that you were satisfied with your stay. It is a great honor for the hotel to be recognized by you in terms of services and facilities. Your 100% satisfaction is our unremitting pursuit. Ankang Ruisili Hotel is the first international brand hotel in Ankang area. We always insist on delivering services to every guest, bringing guests a convenient, comfortable and pleasant stay experience. We sincerely look forward to your visit again. Sincere thanks!
Guest User
Deluxe Double Room
Stayed in Mar 2024
Family
1 review
1.7/5
Posted on Apr 29, 2024
The overall experience was very average. The odor from the floor drain in the room was so strong that I couldn't take a shower normally. I notified the duty manager of the above problems, but there was no follow-up service or apology. There were dead insects, debris and hair left by the previous guest. It was really helpless. It was really a shame to spend more than 700 a night!
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. First of all, I deeply apologize for the unpleasant experience you had during your stay. Secondly, I will share your feedback with the relevant departments. We will strengthen management and make continuous improvements to provide guests with a better stay experience with high-quality Swiss service standards. At the same time, we will immediately order rectification of the issues you mentioned. We warmly look forward to your visit again. Sincerely thank you!