Residence Inn Ann Arbor North Reviews

Facilities, services, and food hygiene are very good

I forgot something in the room and called N times for someone to clean and check. After checking for a day, I didn't reply. Contacted the hotel at night and said nothing, too bad😠

Facilities: very good, relatively new Hygiene: relatively good Environment: Good environment, close to University of Michigan Service: Western breakfast

Because there is no twin room here, the son who is studying here wants to live together, so he booked a two-bedroom room. The whole set is 70 square meters. Each bedroom has a separate bathroom. The living room and the kitchen and dining room are connected together. It is very large and spacious. Fully equipped kitchen. Later, when my son went to another place, I renewed the cheap double room for 2 days. I didn't expect that when I switched, the front desk said that I don't need to change the room, I can continue to live in the original two-bedroom suite at a cheap price, they are really generous Oh, and said that check-out can be done at 2:00 pm at the latest. The transportation of this hotel is very convenient. There is a supermarket 3 minutes' walk next to it. Next time you come to Ann Arbor, you must live here. The surrounding environment is very safe and beautiful!

relatively complete facilities more comfortable

This is an incredible place to stay. "100% recommended" the suites and the hotel facilities are very comfortable. I've stayed in many Marriott Bonvoy hotels with my family for 7 years so, I can say this is the most comfortable, clean, modern and beautiful hotel we have been stayed in. People is very polite! Mr. Richard Porco is a great Manager who always is pending of guest to reach Costumer Satisfaction. Once we had problems to coordinate time for housekeeping service and I claimed about anyone did not the service in my room. Mr. Porco took the responsibility and he did the service personally. He worries about guest concerns and he does everything he can do. He is a great leader and he has an excellent team. I've been stayed in this hotel for around 70 nights in this year and Totally recommended.

We are currently staying here for surgery at University of Michigan. Something to note (and it shows) Richard Porco is no longer the GM here. Service is lackluster at best. We relied on reviews that mentioned how caring the staff was about patients here for surgery. That is emphatically no longer the case. 1. Housekeeping - even though when checking in on the app it states service every other day, when I asked for service 2 days after so that the room would be clean after my wife returns from service, I was told it’s done every 3 days and there’s a sign at front desk. Seriously didn’t have empathy regarding the surgery. I had to argue to request the service and we shall see if it happens tomorrow. 2. Maintenance - dishwasher rack was rusty so we requested a replacement since we needed to wash dishes immediately as many were left dirty on shelf or in silverware drawer. After 3 calls, they eventually replaced with a less rusty rack. Didn’t bother to let them know one tv remote won’t work and glass is falling on the kitchen cupboard. 3. Staff - must be highly understaffed. Everyone you talk to just sounds like they don’t want to be here and customer service is unimportant. Even the GM when I called for hangars and dishwasher, sounded rushed and wanted me off the phone quickly. So very disappointing as we’ll be here 1 week post surgery for my wife to recover. We’ll have to make the best of it.

This was an ideal place to stay. Manager Richard Porco and his entire staff went over and beyond to accommodate - or better! - every request, giving me a pretty view, a quiet room, and just the right amount of housekeeping service. Not only was every staff member friendly and helpful, the well-maintained property is situated in a beautiful nature preserve. Online photos aren't as pretty as it actually is. Within short driving distance from the UM campus, and easy walking distance from a bus drop (although I did not try that). I would certainly stay here again. I don't know all of the desk staff's names but Keshawn was particularly helpful in getting my reservation modified when I needed to do that. Thank you!

Stayed at this hotel during a long term medical treatment. The entire staff is welcoming and attentive. The rooms and facility are meticulously clean and well appointed. Hotel features are designed to make you comfortable while you are away from home. Richard Porco is an excellent manager with a well trained staff. I cannot say enough good things about our stay here.

This hotel is an excellent place to stay. The staff were extremely accommodating and helpful, especially the General Manager Rich. We loved the pool area and the fire pit with the outdoor seating. Our room was immaculate and worked perfectly for our needs. We will definitely stay here again when we are in the Ann Arbor/Detroit area.

The ameninties were great! We had a variety of regular rooms, 1 bedroom suites and 2 bedroom suites that passed our expectations! There was NOTHING that we were lacking for our stay! We were able to use the kitchen & all the supplies in it, along with the pool, hot tub & work-out room multiple times during our stay! The ability to sit around a fire at night, use a BBQ grill that we could grill for our whole group was WAY more than we expected! They also had ample group seating that we could utilize and a large table the we used each night to play games. The staff was ALWAYS friendly, polite and asking if there was anything that we needed! They wished us well and welcomed us back each time we left. I worked with the GM, Rich, to arrange rooms for this large group that was gathered for my husbands memorial service! Rich was attentive to EVERY detail and checked with me (and our group) to make sure that everything was going ok and if we needed anything. He made sure that we knew about restaurants and grocery stores were close by (our group came from all over including, AZ & FL) so we knew where to go. I felt that the attention to detail was amazing and service was MORE than I expected or have received from other establishments in the past! You won't regret staying here!!

This location was fantastic. We stayed here for 4 nights. The breakfast was always hot and there was a great selection of options.. The house keeping staff kept the property looking pristine. The room was a great space for my family of three. If we needed anything we had only to ask the friendly staff.

Richard Porco, General Manager, is incredibly helpful, thoughtful, and caring - particularly because this stay was for a medical visit at the U-M hospital nearby. He made things as easy and comfortable as possible, which means so much when having cancer treatment.

Brittanne was AMAZING!!! We will definitely be back!! We came in on a Friday for our Anniversary, we were able to check in early. Unfortunately there was a snow/ice storm Friday night that left places in Ann Arbor without electricity, which meant somethings we had planned over the weekend were cancelled due that. She assisted us in cancelling our second night without any trouble. She went above and beyond giving us ideas where to go for dinner, activities etc. We cannot rave enough about her customer service, attitude and generosity.