I am a travel nurse and I booked 7 days at this location. However, after checking it I was very disappointed. The room had a horrible smell to it, the vent was extremely dirty, and the toilet didn’t work. I then went downstairs to have my room changed, which the night shift assistant helped me with. The next room was slightly better outside of this loud noise that I couldn’t find the cause of. The room was a handicap assessable room, had slight smell as well and dishes were not clean, tub was dirty, and the microwave had old food in it. The next morning I approached Rafeal at the front desk due to the loud noise and me not being able to sleep due to it. Since I was scheduled to stay 7 days, I needed a new room. When I approached him, he was on his phone and didn’t look up at me until I said hello. I then proceeded to ask for another room due to the loud noise. Without him looking into the computer, he told me that “there’s no other room”. I asked him if he could please look because last night the other attendant was able to move me due to a toliet issues and the smell of the room. He said it again, there’s no other room. I then asked him to change my departure date to the next day because I’m extremely unhappy. He did, I asked will I get a refund after check out for the $800 I was charged, he said he wasn’t sure. His attitude and demeanor made me not want to stay here anymore ! At least the night shift attendants were nice. I checked out this morning and was greeted by Marie. She was a breath of fresh air. I proceeded to tell her about the problems o had and She apologized for my issues I had at her location. She was very empathetic & told he how I can voice my concerns. I appreciate her great customer service!
Very Good
102 Reviews