Guest User
February 29, 2024
We stayed in different hotels during our holiday in Jordan and the Twins Boutique Hotel in Aqaba is a very new one with modern rooms and furniture. Potentially it is very good, but actually it doesn't reach the expectations of the price you pay. When we entered in our room (it was about 10pm), we found the bathroom quite dirty: hair on the floor, in the shower and inside more than one towel. The following day, after the cleaning service did its job, the hair was in the same places on the floor and the towels were new, but with brown spots and hair inside one of them. We referred about that to the reception staff and they were very sorry. They were very kind to us all the time, but as soon as we checked out, the hotel cancelled our reservation on ***********, preventing us from leaving any review. In this way, the hotel won't have bad reviews... Was the removal of our reservation a mistake or a strategy?!? We'll never know that...