Ashburn Hotels with Airport pickup service

We were quite disappointed and troubled with our stay this time. The conditions at this location are unbearable. We are concerned about other guests experiencing what we did. When I made the initial reservation there was no indication that the Embassy Suites at the Dulles North Loudoun, Virginia was under a major renovation. Please be advised that the location is shared by the newly renovated (Hilton's affiliate) hotel ”Home Suites”. We checked in at the Home Suite side and assigned a room on the Embassy side. We were shocked at this, given the fact the it was under construction. We found the room to be clearly outdated, dingy and inadequate. The noise level from the construction was unbearable. Obviously, there were no amenities on the Embassy side and had to walk next door to Homes Suites. Also not disclosed, was the newly imposed $7 parking fee. When I questioned the fee, we were told that it was a new management decision. Obviously hotel management knew that the rooms on the Embassy side were in need of upgrade. Why were we not offered a room in the newly renovated Home Suites or other options is troubling. The people at the front desk did not offer that or any other options. In fact, they were rather unprofessional and unhelpful. We have stayed at this location several times before and are longstanding Hilton members. We found the whole experience quite troubling and unacceptable for any traveler. Hilton’s failure to disclose to customers major changes to facilities and not offer suitable options is major concern for travelers.

Live for the first time, convenient parking

I stayed at this hotel for 6 night with other team members. The rooms are dated, sheets don't fit the bed, and parking fees are absurd. The hotel parking lot connects to a ***** mall parking lot. There is parking everywhere including plenty in the hotel parking lot. But they still charge you a $7 per day for parking. Internet is beyond horrible. I paid $4 a day for the ”faster” internet and I was luck if it worked 20% of the time. Also good luck getting a good cell signal in the building. The worse part was the rude staff. On check-in, they charged me $109 for incidental. After checkout I was charged for the full stay which included room, parking, internet, state tax, and occupancy tax. They did not subtract the incidental fee they had already charged me on check-in. I had no other incidentals. I had two speprate charges on my card. One for the full price of my stay and other which should have been an incidental hold. I called the hotel to discuss the extra charge. I was connected to the hotel manager named Sara/Shara. Saying she was rude is putting it nicely. She spoke down to me and flat out refused to help and denied that there could be another charge. She made absolutely no effort to verify or look in to my concerns. All she had to do was review the audit reports and she would have seen the charge. I offered to share the authorization number for the charge or show her my credit card statement with both charges coming from same place. She was not interested. The kicker, she accused me or my co-workers of making the charge. So in her mind, I broke in to the hotel systems, charged my own credit card, and now was calling to request a refund back to my card? Hooray for customer service! In my experience, incidental are hold for a certain amount on my card. Not a charge that is never returned. An off the record charge coming from the same hotel sounds like a scam. Be careful and keep a close eye on you credit card statement if you want to brave this place. My company and I have been using Hilton properties for many years. After this experience, we will need to look for a more reputable hotel. Very surprised by this experience from a Hilton but I guess times are changing.

With a stay at Tru By Hilton Ashburn One Loudoun, Va in Ashburn, you'll be a 3-minute walk from One Loudoun and within a 5-minute drive of Bles Park. This hotel is 10.7 mi (17.2 km) from Reston Town Center and 11.6 mi (18.7 km) from Steven F. Udvar-Hazy Center.Take advantage of recreation opportunities including an indoor pool and a fitness center.Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.

With a stay at Home2 Suites by Hilton Leesburg in Leesburg, you'll be a 1-minute walk from Catoctin Valley and 6 minutes by foot from Leesburg Corner Premium Outlets. This hotel is 1.4 mi (2.3 km) from Carrvale Park and 1.9 mi (3.1 km) from Potomac River.Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access and a picnic area.A complimentary continental breakfast is served daily.Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.Stay in one of 113 guestrooms featuring Smart televisions. Complimentary wireless internet access is available to keep you connected.

Stayed for 1-night and a wonderful stopover experience as usual with Best Western. Very warm and friendly welcome from the 2 ladies at the front desk. Seeing we have luggage they gave us a room on the ground floor as there was no lift, car boot to room. Hotel was spread widely but has great WiFi cover. Room was a 2 bedder but a little tight with a misplaced dining table and 2 chairs. Otherwise well furnished with a microwave, fridge, TV and very comfortable beds with choice of pillows. Very clean too. Breakfast is great with hot food in a spacious setting. Well worth the stay and value.

Next to the Excelle Airport Hotel. A relatively simple hotel. There is a very simple breakfast in the morning, except that there is no catering service. About 300 meters out of the hotel, there is a gas station with hot and cold meals, daily necessities, etc. The front desk staff was very enthusiastic and patiently answered various questions. The hotel provides airport shuttle service. There is a shuttle bus to the airport about half an hour. From the airport to the hotel, you need to call the hotel in advance to make an appointment.

Stayed here one night while in town on business. Hotel seems pretty new, furnishings are not ”worn” or tired looking. Staff is very helpful, and they all seem to genuinely enjoy working there. Stayed in a king bed suite and it was very large - full kitchen, sitting area, bed area and bathroom (with a door separating the toilet/shower area from the vanity). Room was clean and comfortable. They offer a basic breakfast each morning - more than enough to put something in your stomach before you head out for the day. On Wednesday evenings they also offer an evening reception which has a full meal (spaghetti and meatballs the night I was there) as well as complimentary cocktails (beer, wine). It was a really nice touch and well done - easily enough food put out for you to avoid having to go to eat somewhere for dinner. They have an outdoor seating area as well which I am sure is wonderful when the weather is warmer. I would definitely stay here again. (side note, if you need a restaurant nearby, LaPerla right next door is fantastic, but note that they only accept cash, regardless of what you might find otherwise on the internet).

Breakfast is relatively simple but hygienic. Bread and milk are individually packaged and placed on the table outside the restaurant for guests to pick up. It is understandable during the epidemic. The transportation is convenient and it is very convenient to order takeaway.

This was an average what you would expect Hotel like a Hyatt Place, or Fairfield Inn. the King room was comfortable enough with a very good TV, microwave and Mini Fridge. The room had decent lighting and the King Bed was fairly comfortable, but the pillows were very soft. If you wanted housekeeping service, it had to be asked for. We did not utilize the indoor pool nor the hot tub and the exercise room was extremely small and cramped with some hand weights, medicine balls, an elliptical, treadmill, and stationary bike. Breakfast which was from six to ten was average with egg, a meat, sometimes potatoes or biscuits, two waffle makers, yogurt, cereal, fruit, mini muffins, breads for toasting. There was 24-hour coffee, and tea. Betsy checked us in, answered all the questions that we had and was very pleasant. Check in and checkout was quick and easy, and you could also check in digitally. the price was fine for our three night stay. even though signs were up for mandatory distancing and masking, that was not the case.