The St. Regis Astana

I'll be honest, at first it was a masterpiece impression..., But!! Then came the sobering up... Service)) Service with local flavor!! I won't list everything... Just two stories: 1) My wife signed up for an expensive procedure with the SPA one day in advance... since we were in Astana for 3 days and wanted to do everything, the schedule was clearly scheduled. When she showed up at the appointed time in the salon, she heard that the procedure would not be performed, since there were no products for it, and most importantly, there had not been any before )))) Should I call? Warn her ))) 2) We were getting ready to leave the room... the doorbell rang... my wife went to open it. A guy from the staff came to check the minibar. My wife told him that she was not ready to let him in now, but he stubbornly tried to get through, insisting that he urgently needed to check the bar! They practically closed the door by force ))))) At the same time, we have to give credit to the hotel, they checked us in an hour earlier, and we checked out 2 hours later. In general, who wants to check into a respectable branded hotel, but with strict local service... Go ahead... but don't be surprised later)

The surrounding environment is very good, the hotel design is unique, and some places need to be repaired because of the passage of time. Overall it is very good.

One of the best hotels in Central Asia, it has been open for five or six years but it doesn't look old, it looks like it has only been open for one or two years. The rooms are spacious and well-equipped with some small details of Kazakh ethnic flavor. The welcome amenities are also rich, including wine, chocolate, snacks, etc. The butlers at St. Regis are very enthusiastic, and the service staff speaks very good English and is very professional. I will come again.

Excellent, new hotel, high level service. All liked it.

The hotel is very modern, the service is very good, and the environment is also very good

The first St. Regis hotel in Central Asia. Overall very good! Great room service, the room decoration is very high-end, and all the equipment in the room, such as the electric towel rack, are very convenient. The bed is really comfortable and you can't feel any shaking when you turn around.

Average value for money, a bit far from the center, the room decoration is absolutely luxurious

The room is large, tidy and comfortable. It is a better choice for business trips.