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Stayed here for a week on a work trip. The room was big, clean and everything worked. My big complaint- Why is there nowhere to put your clothes? There was a bar and about 10 hangers, but no drawers. I had thought the whole point of a hotel was to have somewhere to put your clothes. The beds are great, rooms clean, gym in good order and there's even a supermarket nearby, which is handy when it's -20°C with howling wind.

Nice place. For adequate price comfortable accommodation. Renovation is fresh, the room is not killed, you come in and immediately feel that the condition of the room fund is monitored. There is a teapot, glasses, cup, tea bags (which is very pleasant), refrigerator. Fewer clothes, a couch of comfort. Clean. The administrator is polite, when settled, they immediately release a bottle of water (but I would like to 2 when settled 2 people). There is a net of insects on the window - it was very important for us. The disadvantages are the lack of elevator and location (behind the window noisy). Only for this, I will remove one star, TK owners, I think, have realized in advance that in such a building of perfect comfort cannot be. The good is a conder and the window blocks noise when closing, thank you for that. In a word, if you don't mind doing a constant top-top on the forests, I recommend it, it's cozy here.

The 40m2 number was removed for a family of three for a month. Of the pluses: -the next day gave a large family room without extras - cleaning every day, replacement of bedding 1 times a day -spa salon - restaurant -inclusive breakfast -welcome staff - good location - kitchen in rooms(apartments) -The room is not killed and cozy Minus: -The hearing is terrible(though written about noise in rooms) and walking up to 3 nights at neighbors(with alcohol and furniture re-set). -a strange contingent, despite the application for a ”family hotel” (the workers, the couples seeking love) - the extracts carry the smell of smoke in our room (the neighboring room for smokers, even smells from the rooftops) - on the 1st floor of the banquet hall , Where constantly the bases, from which even the berushes are not saved (and banquets often from 12 days, about a quiet hour for children in the hotel, apparently forgot?) - a children's room after a day all in the trash and dust. There is no sign of behavior: To remove shoes, not to visit with the signs of an orvie, not to waste (we were rare, because often children with cough and thorns on the knee went, comments did not make them, although all the information about the coronary virus hangs), The trash is thrown right there. Conclusion: If you go to the family, you can find an apartment or other options, it may be cheaper and pleasant.

We have already stayed here, once forgotten the keys to their apartment in another city)) though we lived in Astana for 8 years. Then several times we have settled here friends who have come from Russia for visas to the American Embassy. It is through the road - it is undisputed plus location. Now we moved from Astana. And when the question of obtaining a visa has already been raised for us, without thinking, booked it, on the old memory. The quality of the service has fallen just to zero! Cleaning no!!! We arrived late in the evening with two small children, for a long time could not get to the territory first by taxi (the guard didn't even let the suitcases go). Then they could not get through the homephone. And this is a residential complex, not just a hotel. No instructions anywhere, nobody took care of at least the plates hanging in the entrance... Where to call? On what floor to go up to find a recipient? D6)))) Go to the room, put children in the dark in the bedroom. They started to lay the sofa and lay the second set of clothes, and it was dirty, unsleepy and all in the hair. I call the reception and hear: ”The waitress will come in the morning, now no one is there.” After a long discussion, they all brought the underwear. And in the morning I found that the underwear on which the children slept was dirty too. With the protector from the shoe on the roll. The shells are frozen, the water is not going away. On the third day, I called the supervisor and they allowed the apartment to be vacated by me. They pulled out bottles of pelvis inside of the bed, vacuumed the furry carpet and washed the long-unwashed floor. The raccoon also brought in order. So the number 711 is washed, you can go and live 😂 How we are confused told a friend living in a nearby block, it turns out recently, famous ...drom. Here (in the same building) girls live) When customers visit, they remove these apparatus without leaving the house. So it is not worth sitting here with the children. Yes, toilets with heating, a smart house and all the things. But when it all became awful unclean, pleasant from these chips is not enough.

Отель не понравился совсем. Точно не вернёмся. Теперь по пунктам. 1. Каждый вход в номер был в сопровождении техника, которого, к слову, приходилось какое-то время всегда ожидать. Система электронного ключевого доступа давно умерла, судя по всему. Особенно это злит когда время ночь и очень хочется попасть в номер. 2. При заселении в номер не работал телевизор, несколько розеток, снова пришлось встречаться с техником…. 3. Сигар бар. Две встречи проводили там, обслуживание девушки на баре просто поразительное. Её почти всегда нет месте, ждать заказ максимально долго. Сделать заказ/ получить счёт , нужно походить поискать её, попросить. Поразительный сервис.. 4. Ресторан в целом не плох. Заказывали в номер. Вкусно! Здесь конечно плюс, за что собственно были и поставлены 2 звезды. Но даже при доставке ужина в номер, часть заказала просто забыли принести. После напоминания конечно принесли.. НО как это так в отеле 5⭐️ такой сервис 🤦🏻‍♀️ Одним словом, при том, что отель позиционирует себя как 5⭐️ и при такой стоимости конечно должен быть совершенно другой уровень сервиса. Не рекомендую!

Good location, the hotel is also very good, the room is large, the breakfast is also very good, close to the city center sign attractions