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Marsden Viaduct Hotel
4.1/582 Reviews

Marsden Viaduct Hotel

Auckland Central|0.43km from Viaduct Harbour
The great stuff: the rooms are very spacious, the bed very comfortable, the bathroom had an excellent shower and a generous bath. The soundproofing was excellent - we didn't hear any noise at all either from other guests, slamming doors or plumbing. The room was also very dark with the curtains pulled which meant a great night sleep. I completed check-in online before arriving and the staff at reception were all friendly and helpful. The online booking process was simple and it's made explicitly clear via (several) emails that you are unable to utilise the Sofitel facilities and need to find your own parking. The location is fantastic. Wynyard Quarter is a lovely spot and far enough away from the central Viaduct that you don't get the bar/restaurant/drunk noise but can easily stroll to the Viaduct, Commercial Bay and Britomart venues. The odd bit: It's very obvious that you're the unwelcome intrusion at the Sofitel. Apart from a flag outside saying the Marsden, there is no signage in the lobby confirming you're in the right place. And don't bother asking the staff - the concierge I had the nerve to bother was pretty darn rude, snapping at me to read my email. Well at least then I knew I was in the right place. Seriously, a small sign at the desk at the entrance would really be helpful. You have to be escorted to the Marsden reception because it's on level 3 and you need a lift card to access that. There's also no signage in the lift for the Marsden reception. My only gripe with the room was that there was one plush chair and one desk chair in the room. When the majority of the rooms would have couples it was disappointing we couldn't both sit in comfort without lounging on the bed. There was also no small coffee table so we had to drag one of the bedside tables to where we were sitting beside the open patio doors. We didn't use the wi-fi so I can't comment on that.

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