Comfort Suites Hotels in Austin

After a long and tiring drive, we checked in, then discovered that that the room was ice-cold and the heat didn't work. The front desk refused to give us another room until the maintenance person came and checked it out. When he finally arrived, he confirmed that it was broken and called the front desk to get us another room. The key to the new room didn't work because the wrong room number was written on the key card envelope. But, finally we got a room after more than a half-hour. We were cold the first night because we didn't realize that the thermostat had to be set to the highest temperature in order to get any heat. The next morning, when we went to take showers, we discovered that there was no shower curtain... we hadn't noticed it before because we hadn't closed the bathroom door prior to that. We had an appointment to keep, so we took showers without a shower curtain and put towels on the floor to absorb all of the water that splashed out. The front desk was of little help, other than to tell us that she would contact the manager who wasn't there. We found a housekeeper in the hall and showed her what happened, and to her credit, she quickly cleaned up the mess, apparently took a shower curtain from an unoccupied room, installed it, and fixed that problem. The breakfast was very skimpy... no hot breakfast, no fresh fruit, no sweet rolls. They blamed it on the pandemic, but the two other Choice hotels in Texas that we stayed in during the same week had full buffet breakfasts. Attention to detail seems to be lacking. There was an ugly carpet stain in the carpet in our room, the screen on the window was dislodged, there was a big dent in the wall, and of course, the missing shower curtain. The beds were comfortable, and the hotel was in a good location, although there is traffic noise from the nearby freeway. It is difficult to find if you are coming from the east and not familiar with the area. Prior to the pandemic, I was a diamond elite Choice Privileges member for about 15 consecutive years, so I have hundreds of other Choice hotels to compare this experience to, and I would rank it near the bottom of the Comfort Suites brand.

I would have give this place a 5 star rating as I really enjoyed my stay along with the hot full breakfast. but was really was disappointed at the lack of employees wearing Face Masks especially when there is a sign posted in the front door . It is fine if they do not want to wear Face Masks on there own time but when you are around the general public and in the customer service and also close to the Airport you should do all you can to protect the guests . It makes me wonder if the rooms are really sanitized like they say as they are not really that clean .I also asked them if they could put a postcard in the mail for me that was stamped and it has been over a week and the person has not received .

With a stay at Comfort Suites - South Austin in Austin (Franklin Park), you'll be a 3-minute drive from South Congress Avenue and 6 minutes from Austin Convention Center. This hotel is 5.2 mi (8.4 km) from Sixth Street and 5.9 mi (9.6 km) from University of Texas at Austin.Be sure to enjoy recreational amenities including an outdoor pool and a fitness center.Grab a bite from the snack bar/deli serving guests of Comfort Suites - South Austin. A complimentary local cuisine breakfast is served daily.Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 80 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with premium TV channels are provided, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, and housekeeping is provided daily.