Name: TownePlace Suites Austin Northwest/The Domain Area
Address: 2237 W Braker Ln, Austin, Texas, 78758, 2237 W Braker Ln, Overseas, United States
Rating: 4.3

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TownePlace Suites Austin Northwest/The Domain Area

TownePlace Suites Austin Northwest/The Domain Area Reviews

TownePlace Suites by Marriott

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Well located and close to restaurants and Domain.  It is very clean and neat

I won’t choose this hotel again in the future

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Breakfast

Non-smoking room

All Languages

English

Chinese

All Room Types

Studio, Studio, 1 King

King Bed Studio

I stay solely at various levels of cost and luxury at Marriott and Hyatt hotels and suites. I am very familiar with the Marriott brand and style. I am also not picky and really only require a clean place with a decent air conditioner. This hotel, whatever this hotel is, is so far below sub-par that Marriott should be ashamed to have its name attached. I filed a formal complaint more than 48 hours ago, and no one has contacted me to follow up. I paid $218 at a corporate rate for a one-night stay, and I was in and out in less than 15 hours. It was a nightmare.   First off, location. This hotel is in the middle of nothing. To get to the parking lot, you drive down residential or industrial neighborhoods, past loading docks, and past some weird factory ***** mall. It all feels exquisitely unsafe. When you get to the parking lot, there is no indication as to how to get to the lobby. It is behind the unmarked glass door under covered parking.   Second, overall disrepair. This is a NEW hotel and was only built 1-2 years ago. I was in a room on the 5th floor, overlooking the parking lot, ***** mall, and dumpsters. The whole 5th floor hallway was hot and damp, like a tropical rain forest (in February). The elevator was broken. An exit sign on the 4th floor was hanging by its wires. The grout in the shower was crumbling. The box built into the ceiling to hold the curtains was ominously cracked throughout the entire seal. There were random paint splotches on the wall, which may have just been filth. There is a huge 6 foot gouge out of the wall in front of the elevators on the 4th floor.   Third, general necessities.  There was no ice bucket. There is a sign pointing to an ice machine on the 5th floor. There is no ice machine on the 5th floor. Don’t follow the sign. Take the (broken) elevator to the 4th floor. It has an ice machine. The toilet paper, which I really never complain about because, well, low expectations. But, whatever this TP was was unusable. It dissolved immediately upon contact with moisture.  Fourth: cleanliness. There is none. This hotel was filthy. There was a bug on the wall next to the toilet and a long brown hair on the sink that wasn’t mine. There was makeup(!) on the pillowcase(!) and on one “clean” washcloth. There was sticky stuff on the table. The bed skirt looked as though it had (barely) survived a flood. There was a short, curly hair on the wall behind the toilet. Use your imagination as to the genesis of said hair. Be prepared for weird smells and animals, which is not unusual for a hotel with a kitchenette, but just be forewarned.   Fifth: responsibility. I was sick when I checked in. I’m getting over pneumonia. I didn’t want to argue or have to switch rooms or any of that nonsense. I assumed, given the state of the common areas, that any room I moved to would be equally terrible. No one asked me how my stay was. I was in a hurry, and they didn’t ask, so I left and filed an online complaint so I wouldn’t miss anything. In my 

Four of us went on a business trip and our rental car failed us. Hertz proved to be unprofessional and unreliable - it took Hertz 7 hours to solve the problem. During the 7-hr stretch, even we have checked out, the hotel staff were so friendly, understanding and helpful! I will definitely stay at this hotel again for my next trip to Austin.

Great overnight stay at Towne Place. The TV location in the room is a little weird but overall our stay was fine. We would go back and stay. We love the Domain in Austin. Also, great breakfast plenty of options. 

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33.3km from Austin–Bergstrom International Airport

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Discover 106 reviews of TownePlace Suites Austin Northwest/The Domain Area, rated 4.3 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

TownePlace Suites Austin Northwest/The Domain Area Reviews: 106 Verified Reviews Latest 2024 | Trip.com

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TownePlace Suites Austin Northwest/The Domain Area Reviews

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