Western Grand Hotel

Western Grand Hotel Reviews

Western Grand Hotel

North of Dayongqiao Park, Ziwu West Road, Yongding District, Zhangjiajie, Hunan, 427000, ChinaView Hotel Details
Western Grand Hotel
Western Grand HotelWestern Grand HotelWestern Grand Hotel
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1 night

Western Grand Hotel Guest Reviews

4.7/5
Outstanding
2965 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2965)
Positive reviews(2934)
Reviews with photos/video(489)
Classy environment(261)
Friendly front desk staff(256)
Large rooms(153)
Delicious breakfast(131)
Offers pick-up/drop-offs(44)
Close to train station(19)
Luxurious(18)
Has rooms for families(15)
Negative reviews(31)
Nadheer Huawei
Deluxe River-view Queen Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Nice stay, excellent location, very pleasant and helpful front office staffs. Great spread of dishes for breakfast.
Response from Property: Hello! Thank you for staying at Zhangjiajie West Hotel. The hotel has 310 rooms of various types. The hotel is conveniently located to the airport, high-speed rail, railway station, Tianmen Mountain, 72 Wonders Tower, Hourong Street Food Plaza, and only takes about 10 minutes by car. There are all kinds of restaurants and snacks around the hotel! Thank you again for your affirmation of the hotel. I look forward to visiting you again. I wish you a pleasant journey and a happy family!
Eoin Steven
Tianmen Mountain View Twin Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Excellent hotel and very helpful staff, in particular Ren, who was kind enough to pick us up from the airport at late notice because we arrived late at night during the Chinese New Year. She also helped us to plan our tours and trips when we needed it 🙂 Breakfast was lovely and the hotel supermarket was a nice surprise as we didn’t have to go too far if we wanted any snacks. Beds were also comfortable and the Mountain View room was spacious and warm. Great too to see the city and watch the Chinese new year fireworks!
Response from Property: Hello! Thank you for staying at Zhangjiajie West Hotel. The hotel has 310 rooms of various types. The hotel is conveniently located from the airport, high-speed rail, train station, Tianmen Mountain, Seventy-two Qilou, and Hourong Street Food Court. It only takes about 10 minutes by car. All kinds of restaurants and snacks are available around the hotel! Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a happy journey and a happy family!
Guest User
Tianmen Mountain View King Room
Stayed in Jul 2024
Couples
6 review
2.7/5
Posted on Jul 30, 2024
The hotel is a but outdated and possibly mainly booked by local tourist rather then Western tourist. We have received a complimentary upgrade on the bedroom to a more spacious one. The bedroom and facilities where okay for our needs considering we only spent there one night, big highlight is the restaurant which offers very good fish.
Response from Property: Thank you for choosing Western hotel.Your comments are very important to us,we are so sorry that we didn't offer you a comfortable service,wish you happy everyday ,we are looking forward to serve you again!At the same time, thank you for your recognition of the hotel restaurant, and thank you for your satisfaction with the restaurant fish. Have a nice trip.
Ferdy Ferdiant Dji
Tianmen Mountain View Twin Room
Stayed in Dec 2023
Family
12 review
4.7/5
Amazing
Posted on Dec 28, 2023
The reception was very nice, and he upgraded to facing 72 floor wonder tower.
Response from Property: Hello! Thank you for staying at the West Hotel in Zhangjiajie. The hotel has 310 rooms of various types, and the transportation is convenient. It is only a 10 minute drive from the airport, high-speed rail, train station, Tianmen Mountain, 72 Qilou, and Hourong Street Food Plaza. The hotel is surrounded by a variety of food and snacks! Thank you again for your affirmation of the hotel. Looking forward to visiting again, I wish you a pleasant journey and a happy family!
Akhil Garg
Tianmen Mountain View King Room
Stayed in Oct 2023
Travel with friends
88 review
5.0/5
Outstanding
Posted on Oct 4, 2023
Our hotel location was very near to all major scenic spots in zhangjiajie. Views from our hotel room we're awesome.
Response from Property: Hello! Thank you for staying at Zhangjiajie West Hotel. The hotel has 310 rooms of various types. The hotel is conveniently located from the airport, high-speed rail, train station, Tianmen Mountain, Seventy-two Qilou, and Hourong Street Food Court. It only takes about 10 minutes by car. All kinds of restaurants and snacks are available around the hotel! Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a happy journey and a happy family!
Guest User
Deluxe City View Twin Room
Stayed in Mar 2024
Travel with friends
6 review
4.5/5
Great
Posted on Mar 23, 2024
The location is near to 72 building. Not many restaurant around. The breakfast is v good
Response from Property: Hello! Thank you for staying at the West Hotel in Zhangjiajie. The hotel has 310 rooms of various types, and the transportation is convenient. It is only a 10 minute drive from the airport, high-speed rail, train station, Tianmen Mountain, 72 Qilou, and Hourong Street Food Plaza. The hotel is surrounded by a variety of food and snacks! Thank you again for your affirmation of the hotel. Looking forward to visiting again, I wish you a pleasant journey and a happy family!
Guest User
Tianmen Mountain View King Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The hotel kept my left behind thing & I went back to collect it. Great. Thanks.
Huagang Zhang
Family Suite
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 8, 2024
Room is clean and hotel persons are very helpful.
Tan Tiffany
Tianmen Mountain View Twin Room
Stayed in Oct 2023
Family
3 review
3.5/5
Posted on Oct 26, 2023
Shirt distance away from 72奇楼。
Response from Property: Hello! Thank you for staying at Zhangjiajie West Hotel. The hotel has 310 rooms of various types. The hotel is conveniently located from the airport, high-speed rail, train station, Tianmen Mountain, Seventy-two Qilou, and Hourong Street Food Court. It only takes about 10 minutes by car. All kinds of restaurants and snacks are available around the hotel! Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a happy journey and a happy family!
Buks O
Superior 2-bed Room
Stayed in Jun 2023
Solo travelers
2 review
4.7/5
Amazing
Posted on Jun 8, 2023
Loved staying at this hotel ! 10/10 I would recommend. As a tourist from out of the country I felt very welcome and well taken care of right from when I got there. The room was clean and the view of the mountains from my window was literally breathtaking. Also, I would like to say a big thank you to the hotel staff for being so helpful and efficient..when I first got into my room, I made a mistake and ended up blowing a fuse in my room. I went downstairs to the front desk and explained the situation and it was fixed within a few minutes of me getting back to my room...thank you! I would definitely stay here again next time I'm in Zhangjiajie
Response from Property: Hello! Thank you for staying at Zhangjiajie West Hotel. The hotel has 310 rooms of various types. The hotel has convenient transportation. It only takes about 10 minutes to drive to the airport, high-speed rail, railway station, Tianmen Mountain, Seventy-two Strange Building, and Hourong Street Food Plaza. All kinds of catering and snacks are available around the hotel! Thank you again for your affirmation of the hotel, look forward to coming again, I wish you a pleasant journey and a happy family!
Guest User
Tianmen Mountain View King Room
Stayed in Nov 2023
Travel with friends
1 review
4.7/5
Amazing
Posted on Nov 26, 2023
Lovely stay at this hotel! The reception staff were super helpful via Wechat translation! They also gave us an upgrade and organised airport pickup and drop off!
Response from Property: Hello! Thank you for staying at West Hotel in Zhangjiajie. The hotel has 310 rooms of various types. The hotel is easily accessible from the airport, high-speed railway, railway station, Tianmen Mountain, 72 odd buildings, and Hourong Street Food court. It only takes about 10 minutes by car, and all kinds of food and snacks are available around the hotel! Thank you again for your affirmation of the hotel. Looking forward to visiting again, I wish you a pleasant journey and a happy family!
henree
Family Suite
Stayed in Nov 2023
Family
3 review
3.7/5
Posted on Nov 21, 2023
Old hotel but relatively clean. Room is very spacious and sufficient supply of basic amenities. Room still have a scent of smoke when enter. Room need some serious upgrading. Breakfast was very chinese style.
Guest User
Superior 2-bed Room
Stayed in Aug 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 31, 2023
Hi there, we really liked this Hotel. They have a Supermarket inside, as well as a laundry room. We did not make use of breakfast, so not sure how that is. But the cleaning staff was very friendly and even folded our clothes for us while we were gone. The staff at the reservation spoke some english and where not, it is easy enough with a translation app. Biggest plus are the big rooms and awesome view over the City however, for a very reasonable price (outside the tourist season).
Response from Property: Hello! Thank you for staying at the West Hotel in Zhangjiajie. The hotel has 310 rooms of various types, and the transportation is convenient. It is only a 10 minute drive from the airport, high-speed rail, train station, Tianmen Mountain, 72 Qilou, and Hourong Street Food Plaza, and the surrounding restaurants and snacks are all available! Thank you again for your affirmation of the hotel. Looking forward to visiting again, I wish you a pleasant journey and a happy family!
Guest User
Superior 2-bed Room
Stayed in Aug 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 30, 2023
Great view and staff. Spoke english too. You can easily reach the food markets or the cable car to the Mountains. Plus if you come out of season, you have Hotel and staff to yourself for a very reasonable price
Response from Property: Hello! Thank you for staying at the West Hotel in Zhangjiajie. The hotel has 310 rooms of various types, and the transportation is convenient. It is only a 10 minute drive from the airport, high-speed rail, train station, Tianmen Mountain, 72 Qilou, and Hourong Street Food Plaza, and the surrounding restaurants and snacks are all available! Thank you again for your affirmation of the hotel. Looking forward to visiting again, I wish you a pleasant journey and a happy family!
Guest User
Superior 2-bed Room
Stayed in Aug 2023
Couples
4 review
3.5/5
Posted on Aug 10, 2023
It was okay for One night. Room is big and bed confortable but hotel is careless. I chose it because it was the nearest to Zhangjaijie west station, it took 10 minuts by car. We asked for a taxi in the reception and they did not want to call them, just because in the street is easy to pick up one. It was true but they showed up unmotivated.
Response from Property: Dear guest, thank you for choosing to stay at Zhangjiajie West Hotel. Regarding your question, I have informed the staff on duty that you went to Zhangjiajie West Station at 4 a.m., and our pick-up time for the master is from 8 a.m. to 8 a.m. Between 23:00 in the evening, so there is no drop-off service when you go to the West Railway Station. The staff on duty has also explained to you that you can ask our night shift colleagues to call a taxi or Didi for you. The location of the hotel is open 24 hours a day. There are taxis passing by, which is extremely convenient. I also understand that your Chinese is very good, so there is no problem in taking a taxi to communicate with the driver. I wish you a pleasant journey...