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Virtually all the negative reviews are inconsistent with our experience. When we arrived the bellman took all our bags. Our room was not ready but we were forty-five minutes early. When we did check in we were given a late departure for the room not being ready on time. All we said asked was why we had to wait for an hour. The room looked great and smelled fresh. Everything was in place. Exactly what you expect. No dog smells, not musty or anything broken. The next two days we used the beach and the pool. Plenty of towels and all pool furniture seemed to be in good shape. We ate at the pool restaurant. In the morning one of us would go down to the cafe to get coffee and bagels. The food was very good and the service was good. At every encounter with hotel personnel we were greeted with “hello, how are you enjoying your stay and is there anything I can do?” Nothing at all like some reviews. We’re not inspecting the hotel we’re just saying what our experiences were. Based on our experiences we would definitely return.

I’m loyal to Hilton brand hotels, but their service has went down since the pandemic. The only time you see housekeeping is when it’s time to checkout. They want to make sure you are out of your room by checkout time. I’m very impressed with this Marriott. My wife is a late sleeper, so we don’t usually leave our room until after 1:00 p.m. Housekeeping still cleaned our room every day. You no longer get that with Hilton. We came back from Kroger with some groceries, and we were resting in the lobby with our packages. As we were getting up, this lady approached us in what looked like a manager’s vest. She actually asked us if we needed any help carrying our packages to our room. How great is that! That’s an example of the impeccable service you receive at this hotel.

Long story short… my visit to this hotel was changed, and I was unfortunate not to be able to stay and needed some help with my reservations. Thank you Johnny Brown for your Amazing Customer Service. You made my nightmare into a dream. Keep up the good work 🤗🤗🤗. People like you that help others make the world a better place. Thank you again for your patience and kindness. MG

The staff were very friendly and nice. The hotel restaurant was nice. The room was very cozy.

A good resort is defined by things like beautiful grounds, a relaxing pool, access to the beach, delicious food, and excellent customer service. The Omni Hilton Head Oceanfront Resort certainly has all of those things. But, an excellent resort is defined by its people and their willingness to make everyone's experience, no matter how long, a lovingly memorable one. Here, the Omni Hilton Head Oceanfront Resort exceeds all expectations. Our family decided to switch our usual annual vacation from somewhere else in SC to HHI, and after plenty of research, settled on the Omni. Ahead of our visit (September 5-10, 2022), I emailed with Lucy K., the assistant rooms manager, about celebrating our son's recent birthday. Lucy was our superstar of the entire vacation, ensuring that when we arrived into our beautiful suite, there were pool toys for him, bubbles, crayons, and a super cute towel sculpture of a birthday cake. The head of housekeeping was in our room when we arrived, leaving a much-appreciated card for our family signed by the staff. Not only did Lucy set up such an amazing arrival, but she arranged for a later checkout for us on the last day as our flight was later in the day and our little boy needed to nap in the early afternoon. You have no idea how much stress this took off of our minds that last day. Lucy single-handedly made our family vacation (the first major one as a new family since the pandemic ended) an awe-inspiring experience. Besides Lucy, John S., the recreation manager texted us and arranged a very VIP experience of meeting the resident mascot Duney the Dolphin and gave us our own miniature plush version to take home (our son STILL plays with him on a daily basis three weeks later). Other props go to the nice gentleman at the Seaside Shack who always said hi to our son and provided him with a couple of little toys throughout the week, as well as Sydney, the resort's loyalty ambassador who texted to check on us during the week. The resort and our suite were super clean and gave our family the room we needed. I loved sitting out on the massive balcony and enjoying not only the waves, but a couple of morning dolphin shows! We loved the stunning courtyard, grounds, and three pools. Our little guy spent a ton of time visiting with his new ”friends” at the splash pad. I believe every single team member of the Omni we encountered over the course of a week greeted our family with a smile—from housekeeping to poolside servers to bellhops. We loved the zero entry of the main resort pool and the two large umbrellas allowing you to seek shelter while enjoying the water. Besides that, the abundance of umbrellas around the pool are hard to find at other resorts, and the poolside music was EXACTLY what you want when relaxing (fun, chill, and just kind of ”there” in the background without annoying anyone). The beach in front of the resort is pristine and peaceful. We also liked the food offerings around the pool, but don't sleep on the delici

Two things I could not understand: 1) why Sonesta has a room for accepting pets but have carpet on the floor instead of hardwwod or ceramic tile. We entered our room with a pee spot on carpet floor right at the entrance. We communicated that to reception but they found that to be normal. We didn't understand that. Well, we're not coming back. 2) How can Sonesta call itself ”pet-friendly hotel”if they charged us $200.00 for pet fee for two nights (we found that to be ridiculous and they should not advertise themselves as pet friendly but only as ”we accept pets” because the fee is 10 times higher at Sonesta than at Best Western.

This hotel was by far the nicest hotel I have ever stayed in. I stayed with my husband and two children and our villa was gigantic and everything was in perfect condition and perfect cleanliness. The pools were amazing, service was amazing, and I only wish we could have stayed longer. At one point the general manager even helped me find a spoon for my toddler to eat his yogurt. We will absolutely be back! The only unfortunate thing that happened here was the pool grill closed at 7 on the first night we were there and I found it difficult to find food nearby. However the staff had made an announcement, I was just too busy enjoying the pools and beach to notice. Thank you so much for a wonderful stay!