Grand Mercure Bali Seminyak Reviews

Response from Property: Dear rohitsharing,Om Swastyastu,Thank you for sharing your experience during your stay at our property, Grand Mercure Bali Seminyak.We're glad to hear that your second day was better and that you were able to secure sun beds by the main pool. We understand your feedback regarding the availability of sun beds and will certainly look into ways to improve this aspect of our facilities.We appreciate your comments on the size of our rooms and the amenities provided, as well as the friendliness of our staff. Your feedback is valuable to us as we continuously strive to enhance the guest experience.While we acknowledge that certain areas of our property may require refurbishment, we're pleased to know that overall, you found your stay satisfactory, especially for shorter stays of 2-3 nights.Thank you for choosing Grand Mercure Bali Seminyak, and we hope to have the opportunity to welcome you back in the future.Warm regards,Management

Response from Property: Dear kennykit,Om Swastyastu,Thank you for sharing your experience with us.We're glad to hear that you were satisfied with the services provided during your stay. However, we apologize for any confusion you experienced upon arrival and for not receiving proper guidance to your room.We will review our check-in procedures to ensure that all guests receive clear directions to their rooms upon arrival.We appreciate your feedback and hope to have the pleasure of welcoming you back to Grand Mercure Bali Seminyak for another wonderful stay.Warm regards,Management

Response from Property: Dear ky_,Om Swastyastu,Thank you for sharing your feedback regarding your recent stay at Grand Mercure Bali Seminyak.We're glad to hear that you found our rooms to be clean and our location convenient for exploring Seminyak and accessing the beach. It's also wonderful to know that you appreciated our friendly service and enjoyed our amenities, particularly the pool area.We take note of your ratings for cleanliness, service, and amenities and will strive to make improvements where needed to ensure a consistently excellent experience for our guests.Thank you for choosing Grand Mercure Bali Seminyak, and we hope to have the pleasure of welcoming you back in the future.Warm regards,Management

Response from Property: Dear Andrea Maccarrone,Om Swastyastu,Thank you for sharing your experience at Grand Mercure Bali Seminyak.We're delighted to hear that you had a great stay with us at a fair price. We appreciate your feedback regarding the room location, and we're glad to know that you found the rooms facing the swimming pool to be preferable due to the noise level. We encourage you for next time to book our Deluxe Room with pool view to get your preference.We hope to have the pleasure of welcoming you back to Grand Mercure Bali Seminyak for another enjoyable stay in the future. If you have any preferences for your room, please let us know, and we will do our best to accommodate them.Warm regards,[Management]

Response from Property: Dear Valued Guest,Om Swastyastu!Thank you for choosing Grand Mercure Bali Seminyak and taking the time to share your feedback with us. We genuinely appreciate your insights, and we regret to learn that certain aspects of your stay did not meet your expectations.We sincerely apologize for the inconvenience you experienced with the air conditioning in your initial room and the delay in providing a resolution. Your feedback is valuable to us, and we assure you that we will review our processes to ensure a more efficient response in such situations.Regarding the food selection and the absence of certain items in our menu, we take your comments seriously, and our culinary team will certainly consider expanding the options available to cater to various preferences.We also appreciate your suggestion about providing a cold towel before meals. This is indeed a common practice, and we will look into incorporating it into our service standards.Your feedback is crucial for us to enhance our services, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements we've made based on your valuable comments.If you plan another visit, please let us know if there's anything specific you would like, and we'll do our best to make your stay more enjoyable.Warm regards,Mathias RompasFront Office Manager

Response from Property: Dear Mr. Krischoy,Om Swastyastu,Thank you for sharing your wonderful experience at Grand Mercure Bali Seminyak! We're thrilled to hear that Juan, Priscilla, and our manager made your stay memorable with their friendliness and helpfulness. Your commendation will be shared with them, and they'll be delighted to know their efforts contributed to your enjoyment.It's fantastic that you loved the spacious and clean room, as well as our convenient location near the shops and Seminyak Beach. We're grateful for your kind words and thrilled to know that you're planning to return.Looking forward to welcoming you back for another delightful stay!Warm regards,Mathias RompasFront Office Manager

Response from Property: Dear Valued Guest,Om Swastyastu!Thank you for choosing Grand Mercure Bali Seminyak for your stay and for taking the time to share your feedback. We appreciate your positive comments about our clean and comfortable hotel.However, we sincerely apologize for the inconvenience caused by the non-functional lift during your visit. Your feedback is essential, and we will certainly investigate this matter to prevent such issues from occurring in the future. We understand that accessibility is crucial for our guests, and we regret any discomfort you experienced.Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future, providing you with a seamless and pleasant stay.If you plan another visit, please feel free to contact us directly, and we will do our best to ensure your stay is exceptional.Warm regards,Mathias RompasFront Office Manager

Response from Property: Dear guest,Om Swastyastu,Thank you for sharing your feedback regarding your recent stay at Grand Mercure Bali Seminyak.We apologize for any inconvenience you experienced with the breakfast service and the lack of variety in the food offerings. Your feedback is important to us, and we will address these issues with our culinary team to ensure improvements are made.We also regret to hear that you found the hotel to be lacking in activities and overall feeling "boring". We will review our offerings to see how we can enhance the guest experience and provide more engaging activities for our guests.We sincerely apologize for falling short of your expectations and for any disappointment caused. Your feedback helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable stay.Warm regards,Management