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Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(763)
Positive reviews(736)
Reviews with photos/video(432)
Loved the view(156)
Friendly front desk staff(75)
Great air circulation(66)
Perfect for kids(49)
Has an infinity pool(17)
Close to amusement park(12)
Has facilities for children(10)
Nice bathtub(7)
Negative reviews(27)
Livia Dilts
Tent Cabin (2 beds)
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 1, 2024
This is the perfect place for families living around Guangzhou. Although it was only about an hour from our home, being in the mountains made it feel like we were far from the city. The location and hotel grounds are beautiful and huge. There were so many activities to do with the kids, and all of the staff were incredibly helpful. We spent the entire day outside enjoying the park, only coming inside for a nap and delicious food. Normally, hotel restaurants are not very good, but we loved the one where we had dinner. It was pricey, but the food quality was high, and the kids set was worth the price for our son. The hotel provides a nanny to help you navigate the park and enjoy all of the activities. We didn't end up using the service, but even the short interaction with 陈倚涛 Yitao Chen was great. Both of my kids loved her and gave her a hug goodbye when we left. Unfortunately we had to cut our trip short because of one of my kids' colds getting worse. The hotel staff, specifically 张诗琪 Suki Zhang, was very professional and incredibly helpful with our early check-out. We will definitely go back and visit the park and hotel again.
Response from Property: Thanks for taking the time to share your thoughts about our hotel. We're glad to hear you enjoyed your stay. We hope you'll come back again soon to enjoy them again.
Kilindimo
Tent Cabin (2 beds)
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Omg I will go again n again.the place feels like heaven,the workers are so friendly n kind and helpful all the time.especially the receiption ones ❣️.Cathy and others 🙏🏼😘
Response from Property: Thanks for taking the time to share your thoughts about our hotel. We're glad to hear you enjoyed your stay. We hope you'll come back again soon to enjoy them again.
Guest User
Tent Cabin (Double bed)
Stayed in Jun 2024
Couples
52 review
4.0/5
Very Good
Posted on Aug 2, 2024
The hotel is nice with good views and good pool..good to come here for holidays
Response from Property: Thanks for taking the time to share your thoughts about our hotel. We're glad to hear you enjoyed your stay. We hope you'll come back again soon to enjoy them again.
Guest User
Tent Cabin (Double bed)
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Incredible, super unique experience! The pictures and information don’t properly show the extent and wow factor of this property. This resort is part of a nature/adventure complex where you can ride boats across the lake, kayak, hike, check out a farm, gardens, etc. It’s like a nature amusement park, and this hotel is quiet (yet at the center of it). The breakfast was unbelievably delicious. The views were immaculate, and the rabbit buses that shuttle you around the property were completely charming. We were two foreigners visiting with good mandarin skills, but I could tell that those at reception had some English training. If you bring your Baidu translator, I’m sure you’ll be fine.
Response from Property: Thank you for choosing Essence Resort, We will continue to improve the quality of products and services! Looking forward to your next visit. I wish you a happy life and a good mood every day!
Guest User
Tent Cabin (Double bed)
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Hannah and Suki are helpful. The stay is comfy. Recommended
Response from Property: 您好,感謝您的評論及對我們酒店的支持。很高興您與我們分享您的入住體驗,您的肯定和表揚將有助我們更好地為賓客提供優質的服務。期待您再次光臨天人山水。
Guest User
Tent Cabin (2 beds)
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 16, 2024
During this two-day tour, many outdoor activities were inconvenient due to rainy weather. Sister Wenshi and Sister Wanyi still took good care of us and were very friendly and talkative during the journey. Although it was raining, they also arranged attractions for us and accompanied us all the way! I hope that the park will have more and more complete facilities in the future, add spare disposable raincoats, add play facilities for young children, and update the indoor wave pool facilities
Original TextTranslated by Google
Response from Property: Hello, thank you for your comments and support. Your satisfaction is the greatest encouragement to us. We will also actively feedback your suggestions and strive to give you a more satisfactory experience next time you come!
Anonymous User
Tent Cabin (2 beds)
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
All-inclusive tickets for 2 adults and 2 children at Tianren Mountain and Water Scenic Area
Choose any 5 attractions: I was also upgraded to all attractions
Sanitation: 👍The sanitation is very good
Environment: 👍The environment is very design-oriented
Service: 👍The service attitude is very good
Facilities: 👍The facilities are well maintained
Original TextTranslated by Google
Response from Property: Hello, thank you for your comments and support for our hotel. We are glad that you shared your stay experience with us. Your recognition and praise will help us better provide quality services to our guests. We look forward to your visit to Tianren Shanshui again.
Duyuping
Tent Cabin (Double bed)
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The room is located on the mountain, with a pristine environment and a good environment. There is a projection tea set in the room, and the small details are very thoughtful. The environment of the entire park is very good. It is a good choice for leisure and vacation. The staff has a good service attitude, especially Eva customer service
Original TextTranslated by Google
Response from Property: Hello, thank you for your comments and support for our hotel. We are glad that you shared your stay experience with us. Your affirmation and praise will help us provide better quality services to our guests. We look forward to seeing you again at Tianren Shanshui.
Guest User
Tent Cabin (Double bed)
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 3, 2024
As good as always. It's nice to come here to rest and breathe fresh air on weekends!!
Eva at the front desk responded promptly!! The breakfast is very rich
Original TextTranslated by Google
Response from Property: Hello, thank you for your comments and support for our hotel. We are glad that you shared your stay experience with us. Your affirmation and praise will help us provide better quality services to our guests. We look forward to seeing you again at Tianren Shanshui.
Guest User
Tent Cabin (2 beds)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Highly recommended! The natural scenery is beautiful, with lakes and mountains. It is very pleasant to feel the breeze on the long embankment. It is convenient and enjoyable to take the Nono sightseeing bus to travel through it. There are many attractions. Come again next time!
Special thanks to the front desk Eva and Tan Chengcheng for their professional service. The check-in process was very happy 😃
Original TextTranslated by Google
Response from Property: Hello, thank you for your comments and support for our hotel. We are glad that you shared your stay experience with us. Your affirmation and praise will help us provide better quality services to our guests. We look forward to seeing you again at Tianren Shanshui.
Caixin
Tent Cabin (2 beds)
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Environment: good
Hygiene: clean
The service was excellent
Very suitable for bringing children to play! The tent we stayed in this time🏕️except that it was expensive, was good in other aspects! It’s also very clean, especially the bath water is large and hot, and the bath supplies are also very good👍 It’s actually very good to be able to add bicycles at the back🚲
Original TextTranslated by Google
6/7
Response from Property: Hello, thank you for your comments and support for our hotel. We are glad that you shared your stay experience with us. Your affirmation and praise will help us provide better quality services to our guests. We look forward to seeing you again at Tianren Shanshui.
Guest User
Modern Double Room
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 9, 2024
I visited Tianren Shanshui for the third time. I really like the design of the scenic area. It has a Japanese style. It seems like entering the world of Hayao Miyazaki's comics. There is an amusement park that children like, pet feeding and various activities. There is also a quiet garden that grandparents like. It is very quiet and comfortable to stay in the True Tent Hotel. It is very pleasant to make tea on the balcony. The children can also watch movies in the room. I will come again next time. It is worth recommending.
Original TextTranslated by Google
6/11
Response from Property: 您好,感謝您的評論及對我們酒店的支持。很高興您與我們分享您的入住體驗,您的肯定和表揚將有助我們更好地為賓客提供優質的服務。期待您再次光臨天人山水。
Guest User
Tent Cabin (2 beds)
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 5, 2024
An unexpected surprise! The park gives people a stunning feeling at first glance, there are many things to play, and the service is also very good! Except for the food that is not very tasty, everything else is good! A good place for family travel!
Original TextTranslated by Google
Response from Property: 您好,感謝您的評論及對我們酒店的支持。很高興您與我們分享您的入住體驗,您的肯定和表揚將有助我們更好地為賓客提供優質的服務。期待您再次光臨天人山水。
Guest User
Modern Double Room
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 5, 2024
It was my first time here, and many of my friends had come here for a parent-child tour. I didn't expect that during the National Day, the flow of people was unexpectedly just right, very comfortable, and not too many people!
I was particularly satisfied with the research activities and butler service. There was a car wherever I went, but there were many people during the National Day, and many people chartered a car service, so I had to wait for a long time for the car in Rixiyuan, and it was a little inconvenient to go back and forth to the hotel!
The research activities were particularly good, because I came for two days and reported more, but I spent a long time looking for the activity address each time. Some of them were not on the map. Some were in the valley camp, and we lived in the Zhenyi tent, which was very far away and needed to drive. The park can improve the notes later, so that we won't be unable to go temporarily, and the experience will be better.
The most satisfactory thing is that my family members got sick and had a fever temporarily, and asked the butler to run errands several times to get quilts and pillows, and also helped to arrange to buy antipyretics late at night. It was not easy, and the butler service was full marks!
The children had a lot of fun, research activities + various amusement projects, and the children said they would continue to come a few times this year, very satisfied!
I have recommended it to people around me. If you are hesitant like me, come here on weekends, there are study tours, especially recommended!!!
Original TextTranslated by Google
6/9
Response from Property: Hello, thank you for your comments and support for our hotel. We are glad that you shared your stay experience with us. Your affirmation and praise will help us provide better quality services to our guests. We look forward to seeing you again at Tianren Shanshui.
Aiheniufendemiaoxingren
Tent Cabin (Double bed)
Stayed in Sep 2024
Family
4 review
4.7/5
Amazing
Posted on Oct 9, 2024
The scenery is invincible, there is a feeling of paradise, the hotel service is also very good, the entertainment programs are also relatively rich, junior high school and high school children can also have suitable entertainment projects, it is a good choice for parent-child travel
Original TextTranslated by Google
Response from Property: 您好,感謝您的評論及對我們酒店的支持。很高興您與我們分享您的入住體驗,您的肯定和表揚將有助我們更好地為賓客提供優質的服務。期待您再次光臨天人山水。