Mere Sea View Resort & Spa Nusa Penida

The price is ridiculously cheap, and the cost performance is very high. You can find a boat owner to chase dolphins directly on the beach behind the hotel for 50/person. I am very satisfied with the stay. The hotel service is completely beyond the price

THE WORST HOTEL OF THE 8 HOTELS we stayed in in Bali. Don't be lazy and read everything. What should I start with? The advantage of the hotel is the view of the volcano. ALL! There is nothing good about him anymore! Located in the middle of the mountain, to get to the hotel you need to drive off the road through some barn; the driver had difficulty finding the hotel. The drive to the south of the island is 1 hour without traffic jams. To the north of the island - 30 minutes. I’m generally silent about the western part of the island. There is nothing nearby - no restaurants, no shops, no massage parlors. You can come to this hotel just to look at the volcano. BUT! The hotel itself is terrible. All the reviews that we read about the hotel are almost all fake, I’m sure. This is clearly not a four star hotel! Terrible condition of the room and bathroom. Everything is old, there is dust somewhere, a wall is peeling somewhere, poorly working locks, dirty mugs! Water in glass bottles - it is not clear where they get it from. Huge gaps in the doors that allow all creatures to crawl into your room. Closet doors not working. Bathroom: one set of towels, bottles of shampoo, shower gel and conditioner are not labeled. The faucet in the sink has only one valve. There was no hot water for 2 days. The shower fixture is broken. There was no bath, although it was stated in the room description. There were toothbrushes - hallelujah! And this is a 4* hotel! The description of the room also does not correspond - there was no refrigerator, bath, bathrobes, hot water 24 hours a day, cable TV. When breakfast arrived, we were once again convinced that we had done the right thing and decided to leave this hotel. There was hair in the food, there was bird droppings on the knife, there was dirt inside the metal juice tube, you can immediately see that everything was not washed well. We rented a hotel for 3 nights, but decided to move the evening we arrived. We wanted a refund for 2 nights, but they refused. When I tried to resolve the issue through trip.com support, they couldn’t do anything either. The owner or owner refused to communicate with us; she forbade the service staff to give her phone number to resolve the issue, even when we told us about the discrepancy with the description of the number on the website. They simply said, “sorry, we can’t refund your money.” We rented a scooter at the hotel - a terrible scooter for 100,000, the price for this is 50,000 maximum. The most disappointing thing was that trip.com customer service couldn't do anything since the hotel contacted them after we left and said that all the amenities written on the website were there. Although I sent the photo to the support service.